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Remote Voip Technical Support Jobs in Alaska (NOW HIRING)

GCI

Desktop Technician I (Future Opening)

Anchorage, AK · On-site +1

$20.75 - $26.25/hr

GCI's Desktop Technician I will be responsible for providing local and remote company employees and contractors with technical support for their desktop hardware, software, and operating system ...

asrcfh

Senior Facilities Engineer

Anchorage, AK · Remote

$106K - $145K/yr

Provided technical support and guidance to site personnel and installation crews. Diagnose ... Periodic travel to remote sites up to 25% of position time with durations of 1 day to 2.5 weeks ...

asrcfh

Senior Facilities Engineer

Anchorage, AK · Remote

$106K - $145K/yr

Provided technical support and guidance to site personnel and installation crews. Diagnose ... Periodic travel to remote sites up to 25% of position time with durations of 1 day to 2.5 weeks ...

Liveops

Remote Spanish Bilingual Customer Service

Wasilla, AK · Remote

$15.25 - $19.25/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

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Remote Voip Technical Support information

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are popular job titles related to Remote Voip Technical Support jobs in Alaska? For Remote Voip Technical Support jobs in Alaska, the most frequently searched job titles are:
What job categories do people searching Remote Voip Technical Support jobs in Alaska look for? The top searched job categories for Remote Voip Technical Support jobs in Alaska are:
What cities in Alaska are hiring for Remote Voip Technical Support jobs? Cities in Alaska with the most Remote Voip Technical Support job openings:
Remote Voip Technical Support jobs near you

Technology Specialist - Field Technician

Tetra Tech

Anchorage, AK • Remote

$20.25 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Tetra Tech rating

6.4

Company rating: 6.4 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

400th of 446 rated engineering

Job description

LS Technologies, a Tetra Tech company, is seeking a Telecommunications specialist to support the Federal Aviation Administration (FAA) in maintaining and upgrading National Airspace System (NAS) infrastructure. This role requires travel across Alaska to install, upgrade, and remove telecommunications and infrastructure-related equipment at FAA sites. The ideal candidate will have hands-on experience with installing and commissioning telecommunications systems, electrical installation, and light construction work.

Job Duties & Responsibilities - Essential Job Functions may include, but are not limited to, the following

  • Conduct work involving network telecommunications equipment, at FAA sites.
  • Perform light construction and electrical work (site preparation work) to support telecommunications infrastructure upgrades.
  • Perform small-scale trenching using hand tools and light equipment (e.g., mini-excavators, skid steers, trenchers, drills, compactors).
  • Conduct technical site surveys and develop survey reports and support the development of installation plans in coordination with FAA stakeholders.
  • Provide technical support for voice-grade, data-comm, digital, and IP telecommunications cutovers.
  • Ensure compliance with FAA safety standards and Government telecommunications regulations.

  • Maintain and provide detailed documentation of as-built installations, repairs, and site conditions.

    Required Qualifications

  • Bachelors degree plus 2 years or 6+ years of experience in telecommunications, field service, infrastructure installation, or light construction.

  • Proficiency in light construction, trenching, and low voltage (120V and below) electrical installation.

  • Strong understanding of telecommunications infrastructure and networking fundamentals.

  • Ability to work in a dynamic environment.

  • Ability to work in and around critical operational equipment.

  • Willingness and ability to travel extensively across Alaska

  • Strong problem-solving skills and ability to work independently or with a team

Preferred:

  • FAA or federal telecommunications installation experience, especially at remote FAA facilities.

  • Experience with microwave, Wireless LTE, VSAT, or VoIP telecommunications.

  • Knowledge of FAA communications systems, safety protocols, and regulations.

  • Certifications in safety, fiber optics, or network systems.

  • A journeyman electrician's license.

  • Work Requirements and Additional Information

  • Must be eligible to obtain necessary clearances to work, including FAA suitability and U.S. Government public trust clearance.
     

  • Work Location: Remote with travel
  • Position is: Up to 60% travel required to remote field sites throughout Alaska
  • Work Hours: 40
  • Travel: 90% - 100%
  • Background check: Must have the ability to obtain and maintain a public trust clearance, which requires US Citizenship.
  • Physical Requirements:
    • Ability to hike to remote sites, climb ladders or structures, work at heights if required, and operate in harsh environmental conditions, including extreme cold, wind, and variable weather.
    • Occasional lifting of equipment and materials weighing up to 50 pounds may be required during installations or maintenance.
  • Work Environment/Environmental Factors:

  • Outdoor work with exposure to variable weather conditions

About LS Technologies
At LS Technologies, a Tetra Tech Company, we're enhancing our nation's critical infrastructure by providing engineering, technical, and professional services to Federal Government agencies. The quality of our work, deep technical expertise, and genuine passion for public service sets us apart. As a growing organization we are expanding our benefits and communication with our employees, offering add-ons that speak to our growing employees' needs. Join us in delivering high-quality solutions and shaping the future of safety and innovation for our government partners. In 2024 we joined Tetra Tech, enabling us to combine our expertise with the reach and resources of a prestigious global organization.  

EEO Commitment

LS Technologies, a Tetra Tech Company, is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.

Requesting an Accommodation 
LS Technologies is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by LS Technologies and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with LS Technologies and have accommodation needs for a disability or religious observance, please send us an email hr@lstechllc.com or speak with your recruiter.

Compensation (Pay Bands)  
Salary at LST is determined by a wide array of factors, such as (but not limited to) education, certifications, knowledge, skills, competencies, and experience, location, and clearance level, as well as contract-specific affordability and organizational requirements and applicable employment laws. Please note that the salary information is a general guideline only. 
The projected compensation range for this position is provided within the posting and is based on full-time, 40 hour/week status. Part-time staff receive compensation at an hourly rate. The estimated minimum and maximum displayed represents the broadest range for this position (inclusive of high geographic and high clearance requirements) and is just one component of LSTs total compensation package for employees. ** In compliance with local laws, LS Technologies presents this reasonable compensation range as a guideline for roles in California, Colorado, New York, or Washington D.C."
Benefits offered to all employees who work 30+ hours per week: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Annual Leave, and Holidays.

Life at Tetra Tech:

  • The perks of working at Tetra Tech include:
  • Comprehensive and market-competitive benefits.
  • Merit-based financial rewards.
  • Flexibility and company-wide commitment to work/life balance.
  • Collaborative team atmosphere that values the contributions of all employees.
  • Learning and development opportunities for ongoing professional growth.  
     

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.

Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: TetraTechCareers; X (Twitter): @TetraTechJobs
 

Additional Information
  • Organization: 230 LST

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