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Remote Voip Technical Support Jobs in Alaska (NOW HIRING)

micro1 AI

Physics Modeling Expert - Remote

Anchorage, AK · Remote

$80 - $140/hr

Remote micro1 is engaging Physics Experts (PhD / Postdoc) to contribute deep scientific knowledge ... support if needed. * Demonstrated excellence in written technical communication, with a track ...

asrcfh

Talent Acquisition Specialist

Anchorage, AK · Remote

... technical and professional recruiting. Bring your dynamic approach and advanced sourcing skills to help shape our workforce and support critical programs. This position is 100% remote offering the ...

Legion Health

$264K - $330K/yr

Technical Support: We cover the costs for you to have best-in-class EHR, e-Prescribe, and AI tools ... Fully remote within the United States. * Schedule: Full-time or part-time positions are available.

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GCI

Network Engineer III (Transport)

Anchorage, AK · Remote

Capable of remote site support for off-site personnel and customers. * Coordinates with project ... Focuses on the technical and strategic planning of engineering initiatives, helping define and ...

Legion Health

$150K - $300K/yr

Technical Support: We cover the costs for you to have best-in-class EHR, e-Prescribe, and AI tools ... Fully remote within the United States. * Schedule: Full-time or part-time positions are available.

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All JobsVoip Technical Support JobsRemote Voip Technical Support JobsRemote Voip Technical Support Jobs in Alaska

Remote Voip Technical Support information

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What are some common challenges faced by Remote VoIP Technical Support specialists, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What job categories do people searching Remote Voip Technical Support jobs in Alaska look for?

The top searched job categories for Remote Voip Technical Support jobs in Alaska are:

What cities in Alaska are hiring for Remote Voip Technical Support jobs?

Cities in Alaska with the most Remote Voip Technical Support job openings:

Remote Voip Technical Support jobs near you

Cloud Systems Administrator-Remote

ACT1 Federal

Anchorage, AK • On-site, Remote

$100K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 hours ago

Job description

Position Title: Cloud Systems Administrator
Location: Anchorage, AK
Category: Funded
Schedule (FT/PT): FT
Travel Required: N/A
Shift: Day
Remote Type: on-site *open to remote work for qualified candidates*(must be able to work AKDT time zone core hours)
Clearance required: Active Secret
Division: international Cooperation
Salary Range: $100,000-$105,000
Who is ACT1 Federal? ACT1 Federal LLC is a 100% employee-owned company. We've served the Department of Defense (DoD) for nearly thirty years. Our core missions include weapon systems engineering, logistics, space domain expertise, global defense and security, business and financial management for security assistance and major defense articles, as well as military training and arctic security. Join us!
Description: This position is located in Anchorage, AK and supports the Ted Stevens Center for Arctic Security Studies (TSC), the newest of six Department of War regional centers. As ACT1's senior IT professional supporting the TSC, you will work closely with the ACT1 team, the Government IT team, the Associate Director of Mission Support and other TSC leaders.
Responsibilities:
  • Administrator for a MS Azure GCC High cloud environment.
  • Assist w/ the administration of the government NIPRNET and SIPRNET networks, as required.
  • Serve as the TSC point of contact for all IT initiatives and the escalation point for Tier 2 and Tier 3 issues; propose IT solutions for the TSC.
  • Manage user accounts on multiple network enclaves and ensure proper documentation is completed IAW Department of War and other federal regulations.
  • Coordinate with internal and external USG IT departments and offices to ensure the TSC GCC environment is compliant with Department of War instructions, regulations and cyber technical orders; provide team IT support as required or requested.
  • Set up, establish and run program IT, to include supporting virtual distance learning programs via various means.

Requirements
Basic Qualifications:
  • Bachelor's degree in a computer-related field or a minimum of two (2) ears of experience with cloud-based information systems or certification in a cloud-based information system.
  • Minimum of two (2) years of experience working in U.S. Government computer systems, knowledge of Department of War IT policy and regulations.
  • Current IAM Level 2 Certification (CompTIA Security+ desired)
  • Secret Clearance (or the ability to obtain and hold a secret clearance)

Preferred Qualifications:
  • Experience with Microsoft Azure and Microsoft 365
  • Experience with Microsoft Graph
  • Experience with Entra ID
  • Experience with Intune
  • Experience with Sentinel
  • Experience with Zero Trust Architecture
  • Experience with scripting

Benefits
  • Medical/Dental/Vision Insurance
  • ACT1 Employee Stock Ownership Plan (ESOP)
  • Company Paid Life and AD&D Insurance
  • Company Paid Short-Term Disability
  • Voluntary Long-Term Disability
  • Flexible Spending Accounts (FSA)
  • Health Savings Account (HSA)
  • 401K with employer match
  • Paid Time Off
  • Paid Holidays
  • Parental Leave
  • Military Leave
  • Education, Training & Professional Development
  • Voluntary Accidental Injury/Critical Illness/Hospital Care
  • Voluntary Pet Insurance, Legal Resources, and Identity Protection

Salaries are commensurate with experience and qualifications, as well as market and business considerations.
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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