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Remote Virtual Receptionist Jobs in Dedham, MA (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Flexible remote work environment. Opportunities for professional growth and development. A supportive and collaborative team culture $3 - $4 an hour About 1840 & Company 1840 & Company is a global ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

Flexible remote work environment. Opportunities for professional growth and development. A supportive and collaborative team culture $3 - $4 an hour About 1840 & Company 1840 & Company is a global ...

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Remote Virtual Receptionist information

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$18

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How much do remote virtual receptionist jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote virtual receptionist in Dedham, MA is $18.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $20.48 per hour, depending on experience, location, and employer.

What is a remote virtual receptionist?

A remote virtual receptionist is a professional who manages calls, schedules appointments, and performs administrative tasks for businesses from a remote location, rather than working on-site. They typically handle tasks such as answering phones, taking messages, forwarding calls, and providing customer service. This role enables businesses to have reliable front desk support without the need for a physical receptionist in the office. Virtual receptionists often use specialized software and communication tools to perform their duties efficiently. They are commonly hired by small businesses, medical practices, law firms, and other organizations seeking flexible and cost-effective administrative support.

What are some common challenges faced by remote virtual receptionists and how can they be addressed?

Remote virtual receptionists often face challenges such as managing multiple clients' expectations, handling high call volumes, and maintaining clear communication without in-person cues. Staying organized with digital tools, following detailed scripts or guidelines, and regularly coordinating with client teams can help overcome these obstacles. Additionally, establishing a quiet and professional home workspace and participating in ongoing training ensures consistent, high-quality service.

What are the key skills and qualifications needed to thrive as a remote virtual receptionist?

To thrive as a Remote Virtual Receptionist, you need excellent communication skills, attention to detail, and experience with administrative tasks, often supported by a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and CRM tools is typically required. Outstanding organizational skills, professionalism, and the ability to multitask set top performers apart in this role. These skills ensure efficient client interactions, accurate information handling, and smooth daily operations in a remote environment.

What is the difference between Remote Virtual Receptionist vs Remote Customer Service Representative?

AspectRemote Virtual ReceptionistRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentHome office, client officesHome office, call centers
Industry UsageAdministrative support, front desk dutiesCustomer support, sales, technical support
Common Search IntentScheduling, answering calls, front desk tasksHandling customer inquiries, troubleshooting

The Remote Virtual Receptionist primarily handles front desk tasks like answering calls and scheduling, while the Remote Customer Service Representative focuses on assisting customers with inquiries and support. Both roles require strong communication skills and can be performed remotely, but they serve different functions within a business.

What are popular job titles related to Remote Virtual Receptionist jobs in Dedham, MA? For Remote Virtual Receptionist jobs in Dedham, MA, the most frequently searched job titles are:
What job categories do people searching Remote Virtual Receptionist jobs in Dedham, MA look for? The top searched job categories for Remote Virtual Receptionist jobs in Dedham, MA are:
What cities near Dedham, MA are hiring for Remote Virtual Receptionist jobs? Cities near Dedham, MA with the most Remote Virtual Receptionist job openings:
Remote Virtual Receptionist jobs near you

Virtual Consumer Service Representative

Lifetime Brands

Medford, MA • On-site, Remote

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Join the Consumer Service Team at Lifetime Brands
Are you passionate about providing exceptional customer service and helping customers find
solutions? Join the Lifetime Brands Customer Service team supporting innovative brands
including Taylor USA, Rabbit Wine, Chef'n and PlanetBox. This is a full-time, fully remote
opportunity.
Position Summary
As a Consumer Service Representative, you will be the voice of our brands, assisting customers
through phone, email, and other communication channels. By actively listening to customer
needs and providing timely, accurate solutions, you will help ensure every interaction reflects
the quality and reputation of our brands.
You will assist customers with order inquiries, shipment tracking, product information,
warranty questions, replacements, returns, and general service requests while delivering a
positive and professional experience.
Essential Responsibilities
  • Respond to incoming customer inquiries via phone, email, and other communication

channels in a courteous, professional, and timely manner.
  • Assist customers with order placement, order status, shipment tracking, product

information, warranty claims, replacements, returns, and general service inquiries.
  • Research and resolve customer issues by utilizing multiple order management systems,

CRM platforms, carrier websites, and internal resources.
  • Accurately document customer interactions and resolutions within company systems.
  • Build customer confidence by providing knowledgeable, empathetic, and solution-

oriented support.
  • Maintain productivity and quality standards while meeting individual and team

performance goals.
  • Perform other administrative and operational duties as assigned.

Qualifications
  • Education- HS or equivalent
  • 2-3 years of experience in a call center environment preferred
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a passion for helping others.
  • Critical thinking and problem-solving skills with exceptional attention to detail.
  • Ability to effectively manage multiple systems and applications while assisting

customers.
  • Comfortable working independently in a remote environment while collaborating with a

virtual team.
About Lifetime Brands
Lifetime Brands is a leading global provider of kitchenware, tableware and other products used in the home. We offer brands you trust, value without compromise and an unwavering commitment to innovation. Our products make it easier for you to prepare food, serve meals, entertain guests, and decorate your home. We offer a comprehensive suite of benefits, which includes: *All full-time employees (and family members) are eligible to participate in our Medical, Dental, and Vision plans *Flexible Spending Accounts for Health and Dependent Care *Short-Term Disability & Long-Term Disability *Company Paid Basic Life and Accidental Death & Dismemberment Insurance *Eligibility in the Company's 401K plan, after 90 days of employment *Paid Time Off (vacation/sick) - accrual of 15 days per calendar year for non-warehouse positions; accrual of 10 days per calendar year for hourly based warehouse positions *10 Company Paid Holidays *Employee Product Discounts *Tuition Assistance *Employee Assistance Program *Volunteer Opportunities- 4 hours of paid optional volunteer time (annually) *Seattle, WA based employees are provided with commute trip reduction incentives *Benefits are offered to employees who work 30 hours or more In addition to the above, we offer voluntary benefits.
Lifetime Brands, is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or other legally protected characteristics, and will not be discriminated against on the basis of disability.
This job posting contains a pay range, which represents the range of salaries or hourly rates that Lifetime Brands believes, in good faith, at the time of this posting that it might be willing to pay for the posted job. Lifetime Brands expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would Lifetime Brands consider paying a salary or rate near the higher end of the range.

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