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Remote Virtual Call Center Jobs in Riverside, CA

... remote interaction and on-site training. This position is client-facing and customer-facing and ... On-site/virtual interactions will average 15 per week. These activities are recorded in FRM CRM ...

New

You will also assist the VP and/or Assistant VP of Claims in managing the Service Center. Why ... As noted in internal, client and or carrier guidelines. #LI-EM3 #LI-REMOTE * Establishes and ...

This is not a remote role; you will be required to work in the territory listed on the job posting ... In addition, 2 weeks in a field training center (NY, TX, CA), with mentors to help you learn and ...

Showing results 41-44

Remote Virtual Call Center information

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

What are the key skills and qualifications needed to thrive as a remote virtual call center agent?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.
What are the most commonly searched types of Virtual Call Center jobs in Riverside, CA? The most popular types of Virtual Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Virtual Call Center jobs? Cities near Riverside, CA with the most Remote Virtual Call Center job openings:
Infographic showing various Remote Virtual Call Center job openings in Riverside, CA as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution.

Senior Substation P&C Engineer - Remote Eligible

Mesa Associates Inc.

Pomona, CA • On-site, Remote

$95K - $170K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

PDS 9 / Power Delivery Substation

This position is not eligible for recruiting or sourcing by outside parties.

Disclaimer: Be cautious and only respond to emails from our “mesainc.com” domain. We will never ask for sensitive information, such as bank account details, SSN, etc., via email. If you receive any communication asking for such information, it is not from Mesa. For any concerns, or to verify the authenticity of a message, please contact us through our official channels.

We’ve got the power to energize your career and spark YOUR work/life balance through professional development and exceptional benefits.  Don’t delay, plug in today for an inclusive and meaningful career. Mesa Associates Inc. is a woman/minority-owned full service engineering, procurement, & construction management firm covering power, defense, aerospace, industrial, commercial and municipal entities. We specialize in power generation and delivery services including electrical high-voltage, substations, switchyard, transmission line, & distribution design.

We have been in the top 10 of EC&M's Top 40 Electrical Design Firms since 2012. With over 1,000 associates, we are big enough to perform, but small enough to care! 

This is a virtual position in the United States where you will work from your personal residence in a distraction free space. We are currently hiring/performing work in: any US state.

Mesa seeks a senior level substation design engineer with at least 15 years of recent and progressively responsible experience performing substation design and/or QA/QC including but not limited to: 

  • Development of single lines, elementaries, panel elevations, and wiring diagrams, creation of bills of materials, and cable schedules utilizing Microsoft Office and AutoCAD software. 
  • Perform electrical P&C design for substations ranging from 4kV to 500kV.
  • Work in a project team environment with engineers and other designers involved in high and extra-high voltage substations.
  • Interpret and incorporate vendor information into design deliverables. 
  • Properly apply client's substation design standards to the work. 
  • High level understanding of SCE and Industry Standards.
  • Work on multiple projects concurrently.

The ideal candidate will be responsible for the following: 

  • Work with the QA/QC team to perform independent quality checks primarily on P&C drawings, however physical design drawing reviews may also be required.
  • Capable of coaching and mentoring Design Engineers while providing constructive feedback on design errors.
  • Capable of preparing and verifying calculations using engineering formulas and skills or application specific software as required.
  • Manages personal task assignments, and for designated team members to ensure adherence to scope, schedule and budget.
  • Monitors project execution milestones and schedules to ensure projects are completed on schedule.
  • Performs technical and coordination checking/ review of deliverables and other project or study documents.
  • Use strong verbal and written communication skills with team members and clients
  • Use good interpersonal skills to build relationships with team members and clients
  • Accept responsibility for technical adequacy of deliverables designed or checked
  • Work under the direction of others to complete the assignment on schedule and under budget.

Supervision of less experienced engineers or technical support personnel is exercised on an assignment basis and is not an on-going substantial component at this level. 

Benefits: 

  • Paid Time Off
  • Holiday Pay – 10 Annually
  • Group Medical/Dental Insurance
  • Life Insurance (Company Paid)
  • Disability Insurance (Company Paid)
  • 401(K) Retirement Savings Plan
  • 401(K) Matching Contribution
  • Section 125 / Cafeteria Plan
  • Long Term Care Insurance
  • Tuition Reimbursement
  • Fitness Center Reimbursement
  • Annual Performance Bonus
  • 9/80 Work Schedule

Annual Salary Range:

$95,680 - $170,560

The expected compensation is a range determined by factors including but not limited to education, experience, and qualifications of the candidate, internal equity, work location, and hiring department’s fiscal resources.

Notice to External Search Firms: Mesa Associates, Inc. and its subsidiaries do not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Mesa Associates, Inc. Talent Acquisition engages with approved search firms directly for specific hiring needs.