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Remote Virtual Call Center Jobs in Riverside, CA

Unio Health Partners

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CCM Navigator - Chronic Care Management

Pomona, CA · Remote

$18 - $23/hr

This is a remote position, and worker location must be within Unio Health Partners authorized ... service/call center experience preferred. * Knowledge of medical terminology and vocabulary.

PCV Murcor

Status I (Remote/Out of State ok)

Pomona, CA · On-site +1

$19 - $21/hr

... Call Center experience 1 - 3 years of soft collection experience Experience in fast paced environment Prior Knowledge Customer Service principles Real Estate related industry Appraisal Management

Johnson Service Group

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Enrollment Eligibility Specialist II

Irvine, CA · Remote

$19.25/hr

Remote- Must live in the Pacific Standard time zone. Work Schedule- Monday-Friday 8:00 am- 5:00 pm ... call center team based on business needs, ensuring efficient and effective customer service ...

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All JobsRemote Virtual Call Center JobsRemote Virtual Call Center Jobs in Riverside, CA

Remote Virtual Call Center information

How to become a virtual call center?

To become a virtual call center agent, you typically need a high school diploma or equivalent, a reliable internet connection, and a quiet workspace. Employers often require customer service skills, proficiency with computers and communication tools, and may provide training or certifications to improve your chances of employment.

What is the difference between Remote Virtual Call Center vs Remote Customer Service Representative?

AspectRemote Virtual Call CenterRemote Customer Service Representative
CredentialsBasic customer service skills, sometimes training providedSimilar credentials, often requires communication skills training
Work EnvironmentHome-based, centralized call center softwareHome-based, individual customer interactions
Employer & Industry UsageCall centers, telecommunication, retailVarious industries including retail, tech, healthcare
Common Search & ComparisonYesYes

The Remote Virtual Call Center and Remote Customer Service Representative roles both involve assisting customers remotely, often requiring similar skills and credentials. The main difference lies in the scope: call center roles typically involve handling high volumes of calls in a centralized environment, while customer service reps may handle individual inquiries across various channels. Both roles are popular in remote work settings and serve similar industries, making them frequently compared in job searches.

How to make $1000 a week remote?

A remote virtual call center agent can earn $1000 a week by working full-time hours, often 40 or more hours, and handling high-volume calls or specialized services. Increasing income may involve gaining relevant skills, certifications, or experience to qualify for higher-paying shifts or roles with better pay rates.

How can I make $2000 a week working from home?

A remote virtual call center agent can potentially earn $2000 a week by working full-time hours, often requiring strong communication skills, a reliable internet connection, and experience with customer service or sales. Achieving this income level may involve handling high call volumes, upselling, or working for companies that offer competitive pay rates or performance bonuses.

What is a remote virtual call center?

A remote virtual call center is a customer service operation where agents work from various locations, often from home, instead of a centralized office. These agents connect to the company’s systems using the internet and specialized software to handle customer calls, emails, or chats. Remote virtual call centers offer flexibility for employees and can help companies reduce overhead costs. They are increasingly popular due to advances in technology and the growing demand for remote work opportunities.

What are some common challenges faced by employees in a remote virtual call center, and how can they be managed?

Working in a remote virtual call center often means handling a high volume of calls while maintaining productivity in a home environment. Common challenges include staying focused amidst home distractions, managing technical issues, and maintaining clear communication with both customers and team members. To manage these, it's important to set up a dedicated, quiet workspace, ensure a reliable internet connection, and actively participate in regular team meetings or chat channels. Many organizations also offer training and support resources to help employees stay connected and feel supported while working remotely.

Will Amazon really pay you to work from home?

The Remote Virtual Call Center job often involves customer service roles where companies like Amazon may hire remote agents. These positions typically offer hourly pay, flexible schedules, and require skills in communication and computer use; however, pay rates vary by employer and location. It's important to verify job postings directly with the employer to confirm compensation details.

What are the key skills and qualifications needed to thrive as a Remote Virtual Call Center Agent, and why are they important?

To thrive as a Remote Virtual Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer proficiency is essential. Dependability, patience, and self-motivation are crucial soft skills for excelling in a remote and customer-focused environment. These skills ensure effective customer interactions, efficient problem resolution, and consistent performance in a virtual setting.
What are the most commonly searched types of Virtual Call Center jobs in Riverside, CA? The most popular types of Virtual Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Virtual Call Center jobs? Cities near Riverside, CA with the most Remote Virtual Call Center job openings:
Remote Virtual Call Center jobs near you
Infographic showing various Remote Virtual Call Center job openings in Riverside, CA as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution.
CCM Navigator - Chronic Care Management

CCM Navigator - Chronic Care Management

Unio Health Partners

Pomona, CA • Remote

$18 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

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Job description

The CCM Navigator organizes, supports, and implements various Unio Health Partners (UHP) programs under the direction of the Team Lead and Program Director. This role helps to coordinate patient care and ensures that the patient understands and is knowledgeable about their specific condition(s). The CCM Navigator provides and documents non-face-to-face care coordination, mostly over the phone. Communication with physicians, staff, and patients is paramount in this position to ensure that patient care needs are met effectively and efficiently.
This is a remote position, and worker location must be within Unio Health Partners authorized states: AR, AZ, CA, CO, CT, FL, ID, IL, IA, MI, NV, NM, OH, OR, SC, TX, VA, WA and WI


What you will be doing

  • Provide ongoing care coordination and patient navigation for patients in the Chronic Care Management (CCM) program over the phone and other non-face-to-face modalities.
  • Function as a liaison between patients, physicians, staff, and outside medical offices to improve communication and patient care.
  • Coordinate patient-specific needs that arise including, but not exclusive to, access to funding programs, psychosocial support, transportation or legal assistance, and clinical trial participation.
  • Coordinate cancer and medical care for patients with cancer and/or chronic conditions, including patient education, program enrollment, appointment management, coordination of ongoing diagnostics, medication adherence and adverse effect monitoring, and provider communication.
  • Coordinate treatments for patients, including enrollment, scheduling, and benefit verification.
  • Initiate, monitor, and coordinate care planning for assigned patients, including patients receiving immunotherapy infusions and those in the Medically Integrated Dispensing Program.
  • Place and receive high volume of patient calls daily, while remaining organized and diligent with any identified follow-up tasks.
  • Provide a significant amount of patient/family education regarding cancer and medical treatments.

What you will bring to the team

  • Bachelor’s degree (BA, BS, or BSN) strongly preferred.
  • Education/Experience: Clinical patient-care exposure typically gained as an LVN, MA, EMT, or similar role; or equivalent combination of training and experience.
  • Preferred Credentials: Active LVN/LPN license (any U.S. state) or other clinical certification (e.g., MA, EMT).
  • Skills: Care coordination, patient education, EMR proficiency, communication across multidisciplinary teams.
  • 1+ years of customer service/call center experience preferred.
  • Knowledge of medical terminology and vocabulary.
  • Bilingual in English and Spanish preferred

Compensation is depending on a number of factors including a candidate’s qualifications, skills, competencies, or experience that may fall outside of the range shown

Company Description

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 182 providers consisting of 119 physicians and 63 advanced practice providers operating out of 54 locations across Southern, Central, and Northern California.