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Remote Video Game Support Jobs in Toronto, ON (NOW HIRING)

YO AI Labs

Game Developer - Remote

Toronto, ON · Remote

Game Developer Job Type: Contract Location: Remote Job Summary: Our customer's team is seeking a ... Build and extend tools, pipelines, and engine systems to support development. * Collaborate with ...

Almedia

Game Tester - Remote

Oakville, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Guelph, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

King, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Burlington, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Erin, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Brampton, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Ajax, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Milton, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Pickering, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Uxbridge, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Aurora, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Mississauga, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Whitby, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

Richmond Hill, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

Almedia

Game Tester - Remote

New Tecumseth, ON · On-site +1

... gaming skins, - competitive pay and performance-based bonuses, - flexible, remote work ... that support growth and retention. Join Almedia and become part of a team whose solutions are ...

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All JobsVideo Game Support JobsRemote Video Game Support JobsRemote Video Game Support Jobs in Toronto, ON

Remote Video Game Support information

What is the difference between Remote Video Game Support vs Remote Game Tester?

AspectRemote Video Game SupportRemote Game Tester
Required CredentialsCustomer service skills, gaming knowledge, technical troubleshootingGaming knowledge, attention to detail, sometimes specific game knowledge
Work EnvironmentCustomer support centers, remote support via chat or phoneRemote, testing environments, often flexible hours
Employer & Industry UsageGame developers, publishers, support agenciesGame studios, testing companies, publishers
Common Search & Comparison IntentCustomer support roles, troubleshooting jobsQuality assurance, testing roles

Remote Video Game Support involves assisting players with technical issues, account problems, and gameplay questions, requiring customer service skills and gaming knowledge. Remote Game Testers focus on playing games to identify bugs and provide feedback, emphasizing attention to detail. Both roles are remote and industry-related but serve different functions within the gaming industry.

What are the key skills and qualifications needed to thrive as a remote video game support specialist?

To thrive as a Remote Video Game Support specialist, you need strong problem-solving abilities, knowledge of gaming platforms, and experience with customer service, often supported by familiarity with popular games and a high school diploma or equivalent. Proficiency with ticketing systems, live chat tools, and troubleshooting software is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These qualities are vital for efficiently resolving player issues, ensuring user satisfaction, and maintaining a positive reputation for the game or company.

What are some common challenges faced by remote video game support professionals, and how can they effectively address them?

Remote Video Game Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to user devices, managing high volumes of support tickets during game launches or updates, and communicating clearly with players who may be frustrated. To address these challenges, it's important to develop strong problem-solving skills, remain patient and empathetic, and use available knowledge bases and escalation procedures efficiently. Regular collaboration with development and QA teams also helps ensure issues are resolved effectively and feedback is communicated to improve the player experience.

What is a remote video game support?

A Remote Video Game Support job involves assisting players of video games with troubleshooting technical issues, answering gameplay questions, and resolving account or billing concerns. Support agents in this role interact with customers primarily via online channels such as chat, email, or sometimes phone, all while working from a remote location. This position requires strong communication skills, a good understanding of gaming platforms, and patience in handling player concerns. It is ideal for individuals who are passionate about video games and enjoy helping others solve problems. Training is typically provided by employers to familiarize agents with specific games and support protocols.
What are popular job titles related to Remote Video Game Support jobs in Toronto, ON? For Remote Video Game Support jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Remote Video Game Support jobs in Toronto, ON look for? The top searched job categories for Remote Video Game Support jobs in Toronto, ON are:
Remote Video Game Support jobs near you
Infographic showing various Remote Video Game Support job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 38% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Senior Product Manager, Games (Remote)

Rivalry

Toronto, ON • On-site, Remote

Full-time

PTO

Re-posted 6 days ago

Job description

Description
Reporting to: Senior Manager, Product
Seniority: Senior

TL/DR:
As a Senior Product Manager you will guide and drive strategies for our growing Games team. You will work closely with our cross-functional team of programmers, artists, and designers to realize innovative new casino game prototypes as a part of our Rushlane universe. Coordinating with other product departments and stakeholders you will then help bring validated new games to market. 

The nitty-gritty:
  • Planning and oversight of the product roadmap for game initiatives.
  • Collaborate to understand game concepts and support the Games team with lean and rapid prototyping as well as testing of concepts for market validation.
  • Work with stakeholders and Games team to link product strategy, business objectives with games team initiatives.
  • Ongoing establishment of hypotheses and validation for every game and enhancement.
  • Use playtests, player feedback, and metrics to gain insights and guide the team's work.
  • Lead cross-department productization efforts for games initiatives including marketing, sportsbook, and compliance.
  • Manage day-to-day workflow and organization for the Games team with JIRA, prioritizing and tracking tasks to ensure milestones are being met.
  • Engage with stakeholders to understand and create alignment on project scope, objectives, approach, task ownership and deliverables.
  • Communicate status, project milestones, and risks to key stakeholders and communicate decisions back to the team effectively.
  • Plan resourcing, project timelines, and budget in collaboration with other departments and product groups.
  • Ongoing documentation of process, workflows, and requirements.

Your stats:
  • 5+ year of product management experience
  • Bachelor’s Degree or equivalent professional experience
  • Experience working with Senior Management to understand business objectives and priorities
  • Experience working cross-functionally with different stakeholders such as Senior Management and department stakeholders (Marketing, Product, Customer Support etc.)
  • Experience bringing agile experimentation initiatives to market
  • Experience working with qualitative and quantitative data to inform experiments
  • Proven ability to create operational plans and see them through to execution
  • Proven ability to solve problems creatively 
  • Work well under pressure and can manage multiple priorities and stakeholders
  • Exceptional written and communication skills with a high attention to detail
  • Self-starter motivated to excel, ability to work with minimal supervision and maintain productivity

Bonus points if:
  • You have experience working at a start-up 
  • You have experience working with games
  • A passion or interest in esports and gaming

Our Stats
  • We offer a competitive salary and total rewards package.
  • A chance to work in one of the most exciting and rapidly growing industries
  • Work with an extremely talented team who share a love for video games and esports on truly innovative projects.
  • See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews
  • Remote and flexible working arrangements.
  • Open Paid Vacation. 
  • Free video games! Every Rivalry employee gets a monthly stipend.
  • + more!