Remote Utility Accounting Jobs in Oregon (NOW HIRING)

Salary : $59,113.60 - $75,441.60 Annually
Location : City Hall, OR
Job Type: Full Time Regular
Remote Employment: Flexible/Hybrid
Job Number: 26-00005
Department: Finance
Opening Date: 07/24/2026
Closing Date: 8/2/2026 11:59 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: AFSCME
Description
Are you interested in working with a great team to analyze data and provide outstanding customer service to the community? The City of Milwaukie's Finance Department is looking for a full-time Utility Billing Specialist with great attention to detail and a passion for analyzing data to join our team. This position has the potential to work from home 1-2 days a week after successful completion of probation.
As a Utility Billing Specialist, you are expected to work independently to complete water, wastewater, transportation, and stormwater utility billing within municipal code requirements. Employees in this position will have the ability to understand and analyze complex billing rate structures, while communicating effectively with our customers. Employees in this position are responsible for ensuring the accurate accounting, management, and reporting of the utility funds.
Essential Functions
- Process and review water, wastewater, transportation, and stormwater monthly billings
- Perform customer service to utility customers (e.g., processing start/stop notices and answering questions)
- Perform billing adjustments for leaks, misreads, and other issues.
- Coordinate with utility departments for customer announcements and shut off's
- Ensure customer payments are processed accurately and promptly.
- Preparing delinquent accounts to be sent to a collection agency.
- Analyze utility billing processes and make suggestions for improvement.
- Administer the city's business license program: Approving new licenses and administering annual renewals on the city's software GovBuilt.
- Perform backup duties for other finance staff, such as full-cycle accounting: AP, AR, PR, and ad hoc projects for the Finance Director when needed.
Education & Experience
Any combination of education and experience that has provided the knowledge, skills and abilities to perform the essential duties of this position. Prior work experience and educational requirements listed are typical ways of obtaining the required qualifications. Other equivalent combinations of education, training and experience will be considered, including unpaid work experience on a year-for-year basis.
- Associates degree from an accredited college or university with a degree in accounting, business administration, or closely related field;
- OR Three (3) years of progressively responsible related experience;
- OR Any equivalent combination of education and experience.
Additional Information
Application Requirements: To be considered for this position, all applicants must submit a complete application, including a complete work history. To maintain the city's anonymous application review process, resumes are not required and will not be reviewed as part of the initial screening process.
Diversity and Inclusion: At the City of Milwaukie, we understand that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.
Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.
Accommodation: Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in this process. To obtain confidential assistance, please contact Human Resources at 503-786-7507.
Veterans' Preference: Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for positions with the City of Milwaukie. If you are a veteran and would like to be considered for veterans' preference for this job, please attach qualifying documents in the application process.
Hybrid Work Options: After successful completion of probation, this position is eligible to work remotely up to two days per week in accordance with the city's telework policy.
Compensation: The salary range for this overtime-eligible union represented position is $4,555 - 5,815 per month. The starting pay assignment, based on an analysis of the successful candidate's related experience and education as documented on the employment application in accordance with the city's pay equity policy and the Oregon Equal Pay Act, would be no higher than $5,538 per month.
A summary of benefits offered to City of Milwaukie employees can be found on the benefits tab of the job posting or on the City's website.
Summary of Employee Benefits
(actual plan documents, policies and bargaining agreements prevail)
The City of Milwaukie offers a generous benefits package to all regular status employees working at least 20 hours per week (benefits are pro-rated for employees working less than full-time). Temporary employees, seasonal workers and part-time employees working less than 20 hours per week are not eligible for benefits. Medical/dental insurance is effective the first of the month following date of hire.
Medical Insurance: You may choose between a traditional indemnity plan (Regence Blue Cross PPO) or a health maintenance organization (Kaiser HMO). Coverage includes you and your dependents. Each plan includes a vision and prescription drug benefit.
Dental Insurance: You and your dependent family members are eligible for a dental insurance plan which includes preventative, routine and major dental care as well as orthodontic benefits. You will have the choice to be covered by either Delta Dental, Willamette Dental or Kaiser's dental plan.
Flexible Spending Account: The City offers a Flexible Spending Account (FSA). FSAs allow eligible employees to pay for non-covered health related expenses and childcare expenses with tax-free income. Additionally, the employee paid portion of the City's medical and dental insurance premiums are paid through the FSA with pre-tax dollars.
Retirement: The City participates in the Public Employees Retirement System (PERS). Benefits paid by PERS are funded from two sources,
- Member contributions paid on your behalf by the City (immediately vested); and
- Employer contributions (vested when contributions have been made in each of five calendar years)
Additionally, the city offers a 457 deferred compensation retirement plan. The city makes a contribution of 3.5% to your 457 plan with no contribution required from you. You may contribute additional pre-tax dollars to the 457 plan up to federal limits.
Life Insurance: The city pays for your basic life insurance in the amount of your annual salary to a maximum of $100,000 and accidental death and dismemberment (AD&D) to a maximum of $100,000.
Long Term Disability Insurance: The city provides you with a long term disability (LTD) plan which provides up to 50% of your salary, up to a maximum benefit of $3,000 per month for qualifying disabilities following a 90-day waiting period.
Employee Assistance Program: Benefit eligible employees and their family can receive up to five free counseling sessions per incident per year from Canopy EAP (formerly Cascade).
Workers' Compensation Insurance: You are provided worker's compensation insurance in accordance with Oregon Revised Statutes (SAIF Corporation).
Holidays
The City recognizes the following paid holidays during the calendar year:
- New Year's Day
- Martin Luther King Birthday
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Veteran's Day
- Thanksgiving Day
- The Friday after Thanksgiving
- Christmas Day
- One and a half days Floating Holiday
Vacation
Paid vacation time accrues on a yearly basis as follows:
- 1-48 months (up to four years) 8.67 hours per month
- 49-108 months (4-9 years) 10 hours per month
- 109-168 months (9-14 years) 12 hours per month
- 169-228 months (14-19 years) 14 hours per month
- 229 or more months (over 19 years) 16.67 hours per month
Vacation leave may be taken after you have completed six months of employment and may be accrued to a maximum of two years.
Non-represented managers and supervisors who do not receive overtime compensation are eligible for management leave on an annual 'use it or lose it' basis.
Sick Leave: New employees receive 48 hours of sick leave at hire. After six months, sick leave accrues at a rate of eight (8) hours per month.
01
Please describe your experience in handling billing processes. How do you ensure accuracy and attention to Detail in your when processing billing?
02
Can you describe a time when you encountered a challenging customer or client during the billing process? How did you handle the situation and get to a resolution?
03
How do you prioritize your work when you have multiple tasks and deadlines to manage?
Required Question