Remote User Experience Researcher Jobs in Michigan

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
KLA Services is seeking a hands-on, AI-first Engineering Manager to lead the team building remote service software products for our field engineers who support and maintain KLA tools in the semiconductor fabrication plant, or "fab". This is a player-coach role: you will grow and lead a high-performing full-stack team while staying in the codebase yourself, setting the standard for how AI coding assistants and agentic workflows are used to design, build, and ship software. You will own the delivery, quality, and security of the remote service platform, ensuring our products remain robust, secure, and user-friendly and enabling seamless connectivity for our global workforce.
Key Responsibilities:

• Lead, coach, and grow a team of full-stack software engineers, including hiring, onboarding, performance feedback, and career development, while remaining an active technical contributor to the team's work.
• Set technical direction for front-end applications, back-end services, APIs, and microservices, and stay hands-on through design reviews, code reviews, prototypes, and direct contributions to critical or ambiguous parts of the stack.
• Partner with marketing, product management, IT infrastructure, security, and support to align engineering execution with business priorities.
• Own roadmap development, backlog refinement, and release planning for the remote services portfolio.
• Manage team capacity, sprint commitments, and dependencies so that milestones are delivered predictably.
• Establish and uphold engineering standards for automated testing, CI/CD pipelines, observability, and production readiness.
• Drive incident response and root-cause resolution for production issues across the full technology stack.
• Ensure compliance with relevant regulations and standards, and maintain the integrity and security of remote access systems.
• Lead an AI-first engineering practice: use coding assistants such as Claude Code and Devin in your own daily work, and define the standards, guardrails, and review practices that make AI-accelerated delivery safe, secure, and effective across the team.
• Personally evaluate emerging AI engineering tools, agentic workflows, and remote access technologies, run pilots with the team, and decide where to invest based on measured results.
• Manage stakeholder communication, including status reporting, risk escalation, and budget or vendor discussions as needed.
• Stay hands-on by writing and reviewing code, building prototypes, and pairing with engineers on complex problems, dedicating a meaningful share of your time to technical work.
• Model AI-first engineering behavior day to day, sharing working patterns, measuring their impact on cycle time and quality, and coaching engineers to adopt what works.

Preferred Qualifications:

• Proven track record of hiring, developing, and retaining engineering talent in a hands-on, high-ownership team culture.
• Strong communication skills, with the ability to influence and work effectively with cross-functional teams and senior stakeholders.
• Skilled at distilling ambiguous business problems into requirements, designs, and executable plans.
• Experience delivering cloud native applications using Docker and Kubernetes.
• Familiarity with modern web technologies such as HTML, CSS, JavaScript, Angular, and React.
• Understanding of remote access protocols, VPNs, and security best practices.
• Experience leading teams that practice Agile, Clean Code, and XP software development methods.
• Demonstrated success using artificial intelligence to accelerate software engineering delivery, both individually and by raising the capability of an entire team.
• Experience defining engineering standards for AI-assisted development, including prompt and context practices, code review of AI-generated changes, and security review.
• achelor's degree in Computer Science, Information Technology, or a related field.
• 8+ years of full-stack software engineering experience, with recent hands-on coding experience.
• 3+ years of experience leading or managing software engineering teams while remaining technically hands-on.

Minimum Qualifications

• Bachelor's Degree or higher in related field or equivalent combination of any relevant education and experience. 8+ years of relevant experience with proven track record to lead including 4+ years of management experience.

Base Pay Range: $153,300.00 - $260,600.00 Annually
Primary Location: USA-MI-Ann Arbor-KLA
KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.