Overview
We are seeking full-time, self-motivated team members to be part of our growing company that values long-term employees and meaningful client impact. While our main office is in Arizona, Unitas has employees in several states who work successfully from home.
Unitas helps dental practices across the United States virtually manage, negotiate, and optimize the insurance aspects of their business. Our clients rely on us to guide them through complex, high-impact insurance decisions that directly affect the financial health of their practices.
The Account Manager serves as the primary point of contact for a portfolio of dental practices and is responsible for managing each account as a long-term project from start to finish. This role involves a significant amount of client communication, but it is not a basic customer service or call-center position. It is best suited for individuals who enjoy owning complex work, managing multiple moving pieces, and seeing long-term projects through to completion.
Remote Work
We provide all required computer equipment. Employees must have a reliable internet connection and a quiet, professional workspace.
"Remote" means working from home, but when clocked in, employees are expected to be fully engaged in their role. This includes working from a distraction-free environment, without background noise, and not working other jobs or acting as a primary caregiver during scheduled work hours.
We are currently hiring employees residing in AZ, UT, ID, TX, and NM.
Responsibilities
- Serve as the primary Account Manager and point of contact for a portfolio of dental practice clients. Our dental offices may have one or more locations and have one or multiple providers of varying specialties.
- Manage multiple client accounts simultaneously, each with its own timelines, priorities, and challenges
- You will work to develop a positive business relationship with Unitas' clients through providing excellent customer service, explaining service programs, setting appropriate customer expectations, providing consistent communication and updates, overseeing account progress to ensure timelines are met, answering customer questions and addressing concerns, helping resolve customer issues, and making sure each customer understands the value of the services provided.
- Guide clients through complex insurance-related projects, helping them understand options and make informed decisions
- Collect, organize, and analyze information from clients and insurance companies to support account progress
- Coordinate with insurance companies and other parties to implement client decisions and resolve issues
- Monitor account progress over extended timelines, ensuring work moves forward and commitments are met
- Respond to ongoing client questions and concerns throughout the life of the account
- Maintain accurate documentation and follow established processes while adapting to unique client situations
Qualifications
Applicants considered for an interview must have some prior office or computer-based work experience. This role does not require sales.
Ideal candidates will:
- Be comfortable working at a computer for the majority of the day
- Have experience managing a high volume of work, long-term projects, or complex responsibilities
- Demonstrate strong organization, time management, and problem-solving skills
- Be comfortable learning and navigating new software systems (experience with Google Drive and/or Microsoft Office is preferred)
- Be able to absorb new information, refer back to resource materials, and apply learning to real-world situations
- Possess clear, professional written and verbal communication skills
- Be resilient, persistent, and able to remain focused when work is detailed, challenging, or time-sensitive
Training
Thorough training and support will be provided through online courses, on camera/screens share training, and peer assistance. All Account Managers train in the Assistant role first and learn how to onboard their accounts and complete a variety of tasks accurately in preparation for progress of their account.
Compensation/Benefits
$20.38/hour or $42,400 annual starting pay
*Compensation increase evaluated between 6-12 months
PLUS
3 Weeks (15 days) PTO, accrued
Paid holidays: MLK Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day/day after, Christmas Eve through New Year's Day.
Full Paid Medical Benefits (Cigna PPO, eligible between 60-90 days of successful employment) with robust supplemental offerings for dental, vision, telehealth (dermatology, mental health and 24/7 care)
We provide all needed computer equipment, including a laptop, additional monitor, camera, and cables (considered company property during your employment with return to Unitas upon ending of employment)
Flexible Schedule after initial training (~4 weeks), you set your schedule to begin/end within normal business hours M-F
Company Culture
We strive to maintain a positive work environment where employees feel valued and acknowledged. Candidates should be team players who thrive in and contribute to a healthy camaraderie with leadership and teammates.
Unitas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
