Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools * Escalate complex technical issues to Level 2 support or engineering teams when ...
Remote Customer Service Representative
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Boston, MA · Remote
$17.50 - $23.75/hr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Customer Service Representative
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Quick apply
Remote Customer Service Representative
Boston, MA · Remote
$30K - $75K/yr
... support throughout the customer experience, and help ensure exceptional service standards are ... Respond to customer inquiries via phone, email, chat, and online platforms * Provide accurate ...
Remote Accountant (Full-Time)
Boston, MA · On-site +1
$72K - $75K/yr
Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and ...
Remote Accountant (Full-Time)
Boston, MA · On-site +1
$72K - $75K/yr
Our interview process is always a combination of a phone and video interviews; a job offer will never be extended via online chat. Supporting Strategies is deeply committed to creating a diverse and ...
Remote Customer Service Specialist
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Remote Customer Service Specialist
Boston, MA · On-site +1
$18.50 - $24.50/hr
Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Quick apply
Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...
Remote Licensed Clinical Social Worker (LICSW) for Community Mental Health Support
Salem, MA · Remote
Work Environment This role is fully remote , allowing for a flexible schedule that you set ... Conduct one-on-one counseling sessions with clients via secure video chat, adapting your approach ...
Remote Licensed Clinical Social Worker (LICSW) for Community Mental Health Support
Salem, MA · Remote
Work Environment This role is fully remote , allowing for a flexible schedule that you set ... Conduct one-on-one counseling sessions with clients via secure video chat, adapting your approach ...
REMOTE HR Call Center Agent
Boston, MA · On-site +1
$21/hr
Experience providing customer service or support, preferably handling inbound calls and chat-based ... Work Environment This role is 100% remote and performed from your home. You are expected to have a ...
REMOTE HR Call Center Agent
Boston, MA · On-site +1
$21/hr
Experience providing customer service or support, preferably handling inbound calls and chat-based ... Work Environment This role is 100% remote and performed from your home. You are expected to have a ...
Remote Licensed Independent Clinical Social Worker (LICSW) - Community Health Focus
Marlborough, MA · Remote
... at emotionally supporting our community. We recognize the increasing demand for mental health ... Key Responsibilities * Conduct individual counseling sessions via video chat, working ...
Remote Licensed Independent Clinical Social Worker (LICSW) - Community Health Focus
Marlborough, MA · Remote
... at emotionally supporting our community. We recognize the increasing demand for mental health ... Key Responsibilities * Conduct individual counseling sessions via video chat, working ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
... live chat. * Provide assistance and all necessary coordination in the installation of client ... Deliver remote product training. * Retain ownership of problems through to resolution to ensure a ...
Ltd. is seeking a dedicated and compassionate Remote Licensed Mental Health Counselor to support ... chat. Key Responsibilities Your primary responsibilities will include: * Delivering ethical and ...
Ltd. is seeking a dedicated and compassionate Remote Licensed Mental Health Counselor to support ... chat. Key Responsibilities Your primary responsibilities will include: * Delivering ethical and ...
SmartPak Equine Customer Service Agent - Remote
Plymouth, MA · On-site +1
$17/hr
... chat, and text - partnering with customers to provide thoughtful recommendations and support ... Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or ...
SmartPak Equine Customer Service Agent - Remote
Plymouth, MA · On-site +1
$17/hr
... chat, and text - partnering with customers to provide thoughtful recommendations and support ... Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or ...
... who require support for various emotional and psychological challenges. Our goal is to ... Conduct individual counseling sessions with clients via video chat, employing therapeutic ...
... who require support for various emotional and psychological challenges. Our goal is to ... Conduct individual counseling sessions with clients via video chat, employing therapeutic ...
Our organization is designed to support the unique needs of our therapists and clients alike. We ... chat platforms. This setup allows for a flexible work schedule, enabling counselors to manage their ...
Our organization is designed to support the unique needs of our therapists and clients alike. We ... chat platforms. This setup allows for a flexible work schedule, enabling counselors to manage their ...
... health support. With a competitive salary range between USD 90,000 and 104,000 annually, we are ... Conduct individual counseling sessions ethically and compassionately via video chat, creating a ...
... health support. With a competitive salary range between USD 90,000 and 104,000 annually, we are ... Conduct individual counseling sessions ethically and compassionately via video chat, creating a ...
Remote Mental Health Counselor - Full-Time Position
Cambridge, MA · Remote
$90K - $100K/yr
Provide ethical and compassionate mental health counseling to clients via video chat, employing ... support.
Remote Mental Health Counselor - Full-Time Position
Cambridge, MA · Remote
$90K - $100K/yr
Provide ethical and compassionate mental health counseling to clients via video chat, employing ... support.
Virtual Travel Customer Service
Quincy, MA · Remote
$15.75 - $20/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
New
Virtual Travel Customer Service
Quincy, MA · Remote
$15.75 - $20/hr
Provide assistance through email, chat, and phone communication * Help with itinerary changes ... Remote work flexibility * Training provided * Ongoing team support * Professional development ...
New
As an integral part of our organization, you will provide vital mental health support to clients on ... Provide high-quality counseling services to clients through video chat, ensuring each session is ...
As an integral part of our organization, you will provide vital mental health support to clients on ... Provide high-quality counseling services to clients through video chat, ensuring each session is ...
Licensed Mental Health Counselor - Remote Position
Lowell, MA · Remote
$90K - $104K/yr
This full-time remote position offers practitioners the chance to make a meaningful impact in the ... Conduct virtual counseling sessions via video chat, providing personalized support aimed at ...
Licensed Mental Health Counselor - Remote Position
Lowell, MA · Remote
$90K - $104K/yr
This full-time remote position offers practitioners the chance to make a meaningful impact in the ... Conduct virtual counseling sessions via video chat, providing personalized support aimed at ...
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Full-time
Posted 7 days ago
Job description
Introduction:
We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.
This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.
What You'll Do:
- Serve as the first point of contact for technical support issues related to deployed robotic systems
- Diagnose and resolve hardware, software, networking, and connectivity issues remotely
- Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
- Escalate complex technical issues to Level 2 support or engineering teams when necessary
- Document issues, root causes, resolutions, and recurring trends within ticketing systems
- Monitor system health alerts and proactively respond to operational issues
- Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
- Contribute to internal knowledge base documentation and troubleshooting guides
- Help identify patterns in support requests and provide feedback to improve product performance and user experience
- Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)
What You Have:
- 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
- Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
- Experience working with ticketing systems and remote support tools
- Comfortable analyzing logs, system behavior, and technical error reports
- Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
- Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
- Highly organized with strong attention to detail and follow-through
- Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
- Willingness to work a Wednesday-Sunday schedule on retail hours