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Remote Troubleshooting Jobs in Milwaukee, WI (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Milwaukee, WI · On-site +1

$16.75 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

Afni, Inc.

Remote Customer Service Representative

Milwaukee, WI · Remote

$15.75 - $21.25/hr

... to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will ... What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet Service only (no dial ...

TEKsystems

Network Engineer

Brookfield, WI · Remote

$30 - $50/hr

Support remote site teams during network hardware installations and replacements. * Troubleshoot network connectivity issues across an enterprise environment. * Document incidents, changes, and ...

New

Experis

Network Operations Engineer

Brookfield, WI · Remote

Remote Schedule: Sunday-Thursday (12:30am - 9:30am CST) What's the Job? * Monitor and maintain ... Troubleshoot and resolve network-related problems using established procedures. * Execute approved ...

New

WEC Energy Group

Gas SCADA Engineer

Waukesha, WI · On-site +1

$156K/yr

This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time ... Understands and utilizes knowledge of interconnected systems to troubleshoot and improve ...

We Energies (WE)

Gas SCADA Engineer

Pewaukee, WI · On-site +1

$156K/yr

This position currently offers flexibility for a hybrid work arrangement (remote/on-site) with time ... Understands and utilizes knowledge of interconnected systems to troubleshoot and improve ...

ABB

VFD Support Specialist II

New Berlin, WI · On-site +1

Hybrid #LI-Hybrid in New Berlin, WI / Remote in the United States. #LI-Remote Your role and ... Previous experience troubleshooting a technical product over the phone. More about us ABB Drive ...

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Remote Troubleshooting information

See Milwaukee, WI salary details

$22K

$71K

$161.5K

How much do remote troubleshooting jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote troubleshooting in Milwaukee, WI is $70,970.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,027.00 and $92,201.00 per year, depending on experience, location, and employer.

What is remote troubleshooting?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What skills and qualifications are needed for remote troubleshooting?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are common challenges in remote troubleshooting and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What are popular job titles related to Remote Troubleshooting jobs in Milwaukee, WI?

For Remote Troubleshooting jobs in Milwaukee, WI, the most frequently searched job titles are:

What job categories do people searching Remote Troubleshooting jobs in Milwaukee, WI look for?

The top searched job categories for Remote Troubleshooting jobs in Milwaukee, WI are:

Remote Troubleshooting jobs near you

Representative Technical Service

Harley-Davidson

Milwaukee, WI • Remote

$57K - $86K/yr

Full-time, Part-time

Medical, Retirement

Re-posted 20 days ago

Key responsibilities

  • Develop and implement a systematic diagnostic approach for mechanical, electrical, and software-related concerns.

  • Utilize available resources to accurately identify root causes and provide timely resolutions to dealer personnel.

  • Deliver remote troubleshooting and diagnostic support services via various channels, such as telephone and online platforms.

Job description

Auto req ID: 54315  
Title: Representative Technical Service  
Job Function: Customer Service  
Location: Remote 
Company: Harley-Davidson Motor Company  
Full or Part-Time: Full Time  
 


In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?

This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that's sufficient for completing their job remotely.

Job Summary

The Technical Service team at Harley-Davidson plays a crucial role in supporting the dealer network by providing expert assistance and resolving technical issues. As a Technical Service Representative, you will be responsible for addressing a variety of inquiries related to diagnostics and service operations while delivering exceptional customer service. Leveraging your experience, collaborative skills, and access to resources, you will ensure timely and accurate resolutions to dealer personnel.

Job Responsibilities

Develop and implement a systematic diagnostic approach for mechanical, electrical, and software-related concerns.
Utilize available resources to accurately identify root causes and provide timely resolutions to dealer personnel.
Document Condition, Cause, and Correction details clearly and concisely within a data management system.
Identify opportunities for improving Key Performance Indicators (KPIs) for both internal and external stakeholders.
Provide coaching and guidance to dealer personnel to enhance their technical capabilities.
Contribute to the development and maintenance of internal and dealer-facing resource materials.
Deliver remote troubleshooting and diagnostic support services via various channels, such as telephone and online platforms.
Provide day-to-day technical support for a range of hardware and software systems, including problem diagnosis and escalation.
Ensure effective and timely resolution of user problems.

Education Requirements
High School Diploma or Equivalent Required
Education Specifications

High school diploma or equivalent.
Completion of a post-secondary program at an accredited institute specializing in motorcycle diagnostics and repair.
Preferred achievement of Expert level technician or higher in Harley-Davidson University's Technical Recognition Program.

Experience Requirements

Required

4+ years of experience as a motorcycle maintenance and repair technician.
Demonstrated ability in complex problem-solving.
Capacity to multitask and prioritize responsibilities effectively. .
Excellent verbal and written communication skills, particularly in conveying technical information.
Ability to work autonomously in a remote team environment.
Strong proficiency in computer skills, including Microsoft Office Suite.

The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience.

We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here.

 
Applicants must be currently authorized to work in the United States.


Direct Reports: No 
Travel Required: 0 - 10% 
Pay Range: $57,700 - $86,400 
Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer 
Relocation: This position is not eligible for relocation assistance 

#LI-REMOTE

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