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Remote Troubleshooting Jobs in Indiana (NOW HIRING)

VIVA USA INC

Senior Software Architect

Indianapolis, IN · On-site +1

$123K - $168K/yr

... troubleshooting - Required - 5 Years Familiarity with Agile frameworks - Required - 3 Years Experience with CI/CD framework and pipeline software such as Jenkins - Required - 3 Years Notes: Remote ...

Sbdinc

Field Service Technician

Indianapolis, IN · Remote

$54K - $93K/yr

Field Service Technician - Remote - 50% travel Indiana Region, USA Come make the world and ... Ability to troubleshoot at an intermediate level * Has knowledge of mechanical components ...

Arise Virtual Solutions

$16.50 - $21.25/hr

Problem solvers are welcome-those who have the drive to learn and troubleshoot basic issues or ... The Arise ® Platform is an online portal that connects you to remote customer service ...

ActiveState

... troubleshooting already attempted. * Escalation Coordination: Identify tickets that require ... Self-directed and reliable, especially in a remote/async work environment Nice to Haves:

Deckers

$92K - $122K/yr

United States (Remote) Interested applicants must reside in one of the following approved states ... Troubleshoot and debug infrastructure as code in CloudFormation and Terraform, enhancing and ...

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Remote Troubleshooting information

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$21.1K

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How much do remote troubleshooting jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote troubleshooting in Indiana is $68,188.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,497.00 and $88,587.00 per year, depending on experience, location, and employer.

What are some common challenges faced in a Remote Troubleshooting role and how can they be addressed?

Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.

What is a Remote Troubleshooting job?

A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Troubleshooting position, and why are they important?

To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.

What are popular job titles related to Remote Troubleshooting jobs in Indiana? For Remote Troubleshooting jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Indiana look for? The top searched job categories for Remote Troubleshooting jobs in Indiana are:
What cities in Indiana are hiring for Remote Troubleshooting jobs? Cities in Indiana with the most Remote Troubleshooting job openings:
Remote Troubleshooting jobs near you

Technical Support Engineer

Atlas Copco

Michigan City, IN • On-site, Remote

Full-time

Posted 23 days ago

Atlas Copco rating

8.3

Company rating: 8.3 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

86th of 417 rated machine equipment manufacturers

Job description

Your role Provide fast, structured, high-quality technical support to reduce equipment downtime and improve customer satisfaction. Serve as technical escalation for complex mechanical and electrical cases, supporting Field Service Engineers, Customer Centers, and distributors with troubleshooting, documentation, and training. Contribute to product reliability through failure and warranty feedback.
You will:
  • Technical Case Handling & Troubleshooting
  • Act as technical escalation for Customer Centers, Field Service Engineers, distributors/OEMs, and customers; ensure timely support and ownership from intake to closure.
  • Diagnose complex vacuum system issues, including electrical/controls (sensors, I/O, controller logic, VSD/PLC).
  • Define troubleshooting plans, analyze field data, and provide actionable repair recommendations.
  • Coordinate with Product Company/Global Technical Support for advanced root cause analysis and capture lessons learned.
  • Service Process Support & Standardization
  • Advise on commissioning, corrective actions, preventive measures, and service best practices.
  • Maintain and improve technical documentation and reusable guidance.
  • Ensure consistent communication and escalation discipline; support stable service routines regionally.
  • Training & Knowledge Transfer
  • Deliver technical coaching and training to improve first-time-fix and reduce repeat incidents.
  • Translate complex topics into practical procedures and decision trees for the field.
  • Product Quality & Continuous Improvement
  • Drive structured failure, incident, and warranty reporting; support analysis with clear problem statements and containment actions.
  • Identify recurring issues and propose corrective/preventive actions in processes, training, documentation, and service.
  • Safety & Customer Focus
  • Promote safe working practices, PPE use, and compliance with safety standards.
  • Maintain a professional, customer-focused approach; collaborate across Service, Supply Chain, Sales, and Finance.
To succeed, you will need We encourage you to apply even if you don't meet every requirement. We value diverse experiences and perspectives.
You have 3-5+ years in technical support, field service, commissioning, maintenance, or repair of industrial equipment (vacuum/rotating equipment preferred). Minimum Experience:
  • Proven ability to handle complex troubleshooting cases end-to-end, including documentation and follow-up.
  • Education / Technical Background
  • Technical apprenticeship or degree (mechanical, mechatronics, electrical, industrial maintenance, or similar). Additional training in electrical troubleshooting, controls/VSD, pneumatics/hydraulics is a plus.
  • Technical Know-How
  • Strong troubleshooting skills in mechanical (pumps, bearings, seals, lubrication, overheating/vibration) and electrical/controls topics (sensors/I-O, wiring diagrams, fault codes, basic control logic, VSD/PLC interfaces). Ability to read and interpret technical documentation and translate findings into clear actions.
  • Working Style / Competencies
  • Structured problem solving, strong ownership, and ability to prioritize multiple cases under time pressure.
  • Strong communication skills to guide technicians remotely and deliver training/coaching.
  • Customer-oriented, collaborative, and disciplined escalation behavior.
  • Tools / Language / Mobility
  • Good computer skills; ERP/service tools experience is an advantage. English required; Spanish and/or French is a plus. Valid driver's license; willingness to travel and work in industrial environments.
  • Technical Case Ownership & Escalations (55%)
  • Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site support). Coordinate cross-functionally and escalate with complete technical evidence.
  • Service Enablement & Standardization (25%)
  • Strengthen service execution by providing troubleshooting routines, commissioning/service guidance, and reusable documentation. Reduce repeat incidents through consistent methods and clear communication.
  • Training & Capability Building (15%)
  • Deliver coaching/training to Field Service, Customer Centers, and distributors to improve first-time-fix, safety, and service procedures.
  • Product Feedback & Continuous Improvement (5%)
  • Ensure structured failure/incident/warranty reporting and contribute to reliability improvements through trend observations and corrective actions.
In return, we offer
  • Culture of trust and accountability
  • Lifelong learning and career growth
  • Innovation powered by people
  • Comprehensive compensation and benefits
  • Health and well-being
Job location
Option 2: Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Atlas Copco faciltiy in either Michigan City, IN or Charlotte, NC, United States.
Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.

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