Systems Engineer
Birmingham, AL · On-site +1
This role provides first-contact remote technical support for network, server, and end-user systems ... Perform first response and initial triage of customer issues, troubleshooting single-user and ...
Systems Engineer
Birmingham, AL · On-site +1
This role provides first-contact remote technical support for network, server, and end-user systems ... Perform first response and initial triage of customer issues, troubleshooting single-user and ...
Support Specialist II
Huntsville, AL · On-site +1
Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows. Work Environment: Employees in a Remote setting with limited travel. Expected Hours of Work: 40 hours, Monday ...
Support Specialist II
Huntsville, AL · On-site +1
Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows. Work Environment: Employees in a Remote setting with limited travel. Expected Hours of Work: 40 hours, Monday ...
Support Specialist II
Huntsville, AL · On-site +1
Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows. Work Environment: Employees in a Remote setting with limited travel. Expected Hours of Work: 40 hours, Monday ...
Support Specialist II
Huntsville, AL · On-site +1
Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows. Work Environment: Employees in a Remote setting with limited travel. Expected Hours of Work: 40 hours, Monday ...
Support Specialist II
Huntsville, AL · On-site +1
Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows. Work Environment: * Employees in a Remote setting with limited travel. Expected Hours of Work: * 40 hours, Monday ...
Support Specialist II
Huntsville, AL · On-site +1
Experience troubleshooting Windows Server, IIS, 3-GIS solutions and user workflows. Work Environment: * Employees in a Remote setting with limited travel. Expected Hours of Work: * 40 hours, Monday ...
Good troubleshooting and analytical thinking to resolve issues. * Strong working knowledge of ... Remote work and more! About inHance: With over 35 years of experience in the utility industry, we ...
Good troubleshooting and analytical thinking to resolve issues. * Strong working knowledge of ... Remote work and more! About inHance: With over 35 years of experience in the utility industry, we ...
Good troubleshooting and analytical thinking to resolve issues. * Strong working knowledge of ... Remote work and more! About inHance: With over 35 years of experience in the utility industry, we ...
Good troubleshooting and analytical thinking to resolve issues. * Strong working knowledge of ... Remote work and more! About inHance: With over 35 years of experience in the utility industry, we ...
... primarily through remote service desk operations, with limited onsite support as directed ... usage, troubleshooting, entitlements, policy interpretation, and payment issues Audit DTS ...
... primarily through remote service desk operations, with limited onsite support as directed ... usage, troubleshooting, entitlements, policy interpretation, and payment issues Audit DTS ...
Software Developer, Senior
Huntsville, AL · On-site +1
$86K - $198K/yr
Remote Work: No Job Number: R0242157 Location: Huntsville,AL,US Share job via: Share Software ... From troubleshooting to fixing bugs, you use your operations and maintenance skills to ensure that ...
Software Developer, Senior
Huntsville, AL · On-site +1
$86K - $198K/yr
Remote Work: No Job Number: R0242157 Location: Huntsville,AL,US Share job via: Share Software ... From troubleshooting to fixing bugs, you use your operations and maintenance skills to ensure that ...
Atlanta, GA | Birmingham, AL (REMOTE)Duration: 6 Months Client: Southern Company Services ... Monitor system health, troubleshoot performance issues, and optimize enterprise applications.
Atlanta, GA | Birmingham, AL (REMOTE)Duration: 6 Months Client: Southern Company Services ... Monitor system health, troubleshoot performance issues, and optimize enterprise applications.
Atlanta, GA | Birmingham, AL (REMOTE)Duration: 6 Months Client: Southern Company Services ... Monitor system health, troubleshoot performance issues, and optimize enterprise applications.
Atlanta, GA | Birmingham, AL (REMOTE)Duration: 6 Months Client: Southern Company Services ... Monitor system health, troubleshoot performance issues, and optimize enterprise applications.
Guidewire Developer-ClaimCenter
Birmingham, AL · On-site +1
$51 - $67.50/hr
... TX, Remote-CT, Remote-GA, Remote-IL, Remote-IN, Remote-OH, Remote-PA, Remote-TX, Remote-VA ... Troubleshooting and resolving InsuranceSuite issues * Guidewire Profiler to analyze performance ...
Guidewire Developer-ClaimCenter
Birmingham, AL · On-site +1
$51 - $67.50/hr
... TX, Remote-CT, Remote-GA, Remote-IL, Remote-IN, Remote-OH, Remote-PA, Remote-TX, Remote-VA ... Troubleshooting and resolving InsuranceSuite issues * Guidewire Profiler to analyze performance ...
Remote Customer Service Representative
Birmingham, AL · Remote
$17/hr
... able to troubleshoot issues they face with equipment while working from home (Internet ... remote position. Application Deadline This position is anticipated to close on Aug 28, 2026. About ...
New
Remote Customer Service Representative
Birmingham, AL · Remote
$17/hr
... able to troubleshoot issues they face with equipment while working from home (Internet ... remote position. Application Deadline This position is anticipated to close on Aug 28, 2026. About ...
New
RVM Operations Manager
Dothan, AL · Remote
$65K - $75K/hr
The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI ... Partner with Technical Services to troubleshoot and resolve operational issues. * Support ...
RVM Operations Manager
Dothan, AL · Remote
$65K - $75K/hr
The Remote Monitoring Center Manager will play a critical role in shaping the future of DSI ... Partner with Technical Services to troubleshoot and resolve operational issues. * Support ...
Cardiac Device Technician
Chickasaw, AL · Remote
$26.68 - $37.50/hr
Troubleshoot issues with the remote monitoring systems * Assists with device advisories/recalls * Daily review and documentation of remote transmissions * Requires travel to Norwood, Foxboro ...
Cardiac Device Technician
Chickasaw, AL · Remote
$26.68 - $37.50/hr
Troubleshoot issues with the remote monitoring systems * Assists with device advisories/recalls * Daily review and documentation of remote transmissions * Requires travel to Norwood, Foxboro ...
The Analyst is expected to troubleshoot technical issues, communicate impact clearly, escalate ... Hybrid (combination of onsite and remote work) * Location: Opelika, AL Remote Assessment ...
The Analyst is expected to troubleshoot technical issues, communicate impact clearly, escalate ... Hybrid (combination of onsite and remote work) * Location: Opelika, AL Remote Assessment ...
System Administrator
Huntsville, AL · On-site +1
Please note this role is remote but does require onsite attendance as needed. Candidates must live ... Troubleshoot OS, application, hardware, connectivity, and authentication issues using standard ...
System Administrator
Huntsville, AL · On-site +1
Please note this role is remote but does require onsite attendance as needed. Candidates must live ... Troubleshoot OS, application, hardware, connectivity, and authentication issues using standard ...
This position is remote, but you MUST be located in our business footprint, which includes the ... Support deployments or troubleshoot production issues * Maintain current knowledge of relevant ...
This position is remote, but you MUST be located in our business footprint, which includes the ... Support deployments or troubleshoot production issues * Maintain current knowledge of relevant ...
This position is remote, but you MUST be located in our business footprint, which includes the ... Support deployments or troubleshoot production issues * Maintain current knowledge of relevant ...
This position is remote, but you MUST be located in our business footprint, which includes the ... Support deployments or troubleshoot production issues * Maintain current knowledge of relevant ...
This position is remote, but you MUST be located in our business footprint, which includes the ... Support deployments or troubleshoot production issues * Maintain current knowledge of relevant ...
This position is remote, but you MUST be located in our business footprint, which includes the ... Support deployments or troubleshoot production issues * Maintain current knowledge of relevant ...
This position is a remote position based in Alabama and the candidate will be required to live ... Test and troubleshoot system functions and train customers in operation and maintenance.
This position is a remote position based in Alabama and the candidate will be required to live ... Test and troubleshoot system functions and train customers in operation and maintenance.
Remote Troubleshooting information
What is remote troubleshooting?
A Remote Troubleshooting job involves diagnosing and resolving technical issues for customers or employees from a remote location. This can include software problems, network connectivity issues, hardware troubleshooting, and system configurations. Support is typically provided via phone, email, chat, or remote desktop software. Technicians use diagnostic tools and guides to identify the root causes and offer step-by-step solutions. Strong problem-solving skills and technical knowledge are essential for success in this role.
What skills and qualifications are needed for remote troubleshooting?
To thrive in Remote Troubleshooting, you need strong analytical skills, technical proficiency in diagnosing and resolving hardware or software issues, and experience with relevant IT systems or platforms. Familiarity with remote access tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified Professional are commonly required. Excellent written and verbal communication, patience, and a customer-oriented mindset are crucial soft skills for this position. These abilities ensure swift, accurate resolution of technical problems while maintaining high customer satisfaction in a remote work environment.
What are common challenges in remote troubleshooting and how can they be addressed?
Remote Troubleshooting professionals often encounter challenges such as limited physical access to devices, communication barriers with clients, and varying levels of technical literacy among end users. These can be addressed by leveraging advanced remote support tools, developing clear and empathetic communication strategies, and providing detailed step-by-step guidance. Additionally, building strong documentation habits and regularly updating one's technical skills can help prevent recurring issues. Working successfully in this role often requires adaptability and resourcefulness to troubleshoot effectively from a distance.
What are popular job titles related to Remote Troubleshooting jobs in Alabama?
For Remote Troubleshooting jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Remote Troubleshooting jobs in Alabama look for?
The top searched job categories for Remote Troubleshooting jobs in Alabama are:
What cities in Alabama are hiring for Remote Troubleshooting jobs?
Cities in Alabama with the most Remote Troubleshooting job openings:
Job description
About Us:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview:
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.
Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.
Requirements
Responsibilities:
Required Qualifications:
Optional Qualifications:
Preferred Certifications:
Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon "next generation" services help us stand out amongst our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at "a job" but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a "work hard, play hard" environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!!
Position Overview:
This role provides first-contact remote technical support for network, server, and end-user systems. As the first point of contact for clients, you will be responsible for accurately creating and updating support tickets and coordinating communication with engineers when assistance is available.
Team members interact regularly with end-users across diverse computing environments and must clearly communicate technical issues to both technical and non-technical audiences. Thrive seeks individuals with strong technical aptitude, excellent verbal and written communication skills, and a desire to learn and grow across all aspects of IT while delivering world-class support.
Requirements
Responsibilities:
- Communicate with customers via phone, email, and chat in a timely, courteous, empathetic, and professional manner, providing clear updates and case status throughout the resolution process.
- Perform first response and initial triage of customer issues, troubleshooting single-user and system-impacting incidents and accurately documenting all actions in Thrive's tools.
- Perform rapid analysis of workstation-level incidents, identifying root causes and applying appropriate troubleshooting methodology
- Ask clarifying questions to fully understand client concerns and escalate issues to engineers when required due to time, complexity, or skill level.
- Manage the daily prioritization, coding, and routing of service incidents and requests.
- Follow Thrive's established best practices for task management
- Set and manage client expectations throughout the troubleshooting process, maintaining a focus on both prompt resolution and world-class customer service.
- Develop a strong understanding of Thrive products and their integration into client environments to ensure efficient and effective issue resolution.
- Work with and document diverse client computing environments, including unfamiliar workstation, server, and network configurations, to determine the fastest path to resolution.
Required Qualifications:
- 2-3 years of IT support experience in a help desk or service desk environment; MSP experience preferred.
- Experience with ticketing systems (e.g., ServiceNow), remote support tools (e.g., Kaseya, Ninja), and RMM platforms.
- Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 (Outlook, Teams, OneDrive), and common line-of-business applications, including Office and Outlook configuration.
- Working knowledge of Active Directory/Entra, mobile device configuration and troubleshooting, workstation hardware, printers, and peripherals.
- Basic networking knowledge, including TCP/IP, DNS, and DHCP.
- Strong customer service focus with the ability to clearly communicate technical concepts to non-technical users.
- Excellent written and verbal communication, documentation, and time-management skills.
- Ability to work independently and collaboratively in a team environment.
- Availability to work after hours or participate in on-call rotations as required.
Optional Qualifications:
- Willingness to visit nearby client sites when necessary, with the understanding that on-site visits may not always be required.
Preferred Certifications:
- CompTIA A+
- CompTIA Network+
- Microsoft 365 Fundamentals (MS-900)
- ITIL Foundation (v4).