Remote Triage Jobs in Springfield, MA (NOW HIRING)

Date Posted:

2026-07-09

Country:

United States of America

Location:

US-CT-REMOTE

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will seek an export authorization for this role, if required. RTX must be able to obtain and maintain the U.S. export authorization.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

We have an exciting REMOTE work opportunity for a Senior Manager, Global Trade Services Administrator!

The Authorizations Management team plays a key role in ensuring compliance with Global Trade (GT) export authorization requirements across Pratt & Whitney’s (P&W) footprint. As part of the Global Trade Requirements Management (GTRM) organization, the Authorizations Management team develops the policies, processes, and tools that govern the compliance framework for the enterprise’s global authorization portfolio. 

This position will be responsible for sustaining and enhancing P&W’s instances of SAP Global Trade Services (GTS). This will include maturing and documenting processes that underpin the configuration and use of the application, with a focus on building knowledge across the enterprise and identifying areas of risk and improvement. The role will work closely with GT and Digital Technology (DT) peers across both P&W and RTX to benchmark best practices and opportunities for standardization. Additionally, the candidate will provide support for the enterprise upgrade to S4HANA/E4H, ensuring continuation of P&W processes throughout the transition.

The successful candidate will be adaptable to regularly changing priorities, be able to manage projects with minimal supervision, and have a record of success working with cross-functional teams. The individual must be a self-starter who is able to identify business needs and respond accordingly. 

What You Will Do:

• Ensure compliant integration of GTS functionality (i.e., Compliance Management, Customs Management, Risk Management) across US and non-US P&W locations, including testing and validation of new initiatives (e.g., plant creation, new business activity, system upgrades)
• Lead cross-functional teams to ensure sustainable processes for the compliant upkeep of GT master data that underpins GTS functionality (e.g., Harmonized Tariff Schedule (HTS) codes, Export Control Numbers (ECN), Sanctioned Party and Embargo lists)
• Develop and update guidance and other instructional materials for GT processes and requirements related to P&W ERP system(s) requirements, including GTS
• Publish robust standard procedures for compliant management and use of GTS
  Develop intake process for logging and resolving issues relating to use of GTS application, leveraging data to inform improvement initiatives
• Support SAP and GTS initiatives as part of enterprise upgrade to S4HANA and E4H, with a focus on change management planning
• Partner with GT’s Process Performance and Quality Control (PPQC) team to develop processes for GTS data extracts in support of KPI development and monitoring
• Provide GTS subject matter expertise support to GT Investigations and Audit teams

Qualifications You Must Have:

• Bachelor’s degree and 10+ years of experience with SAP/GTS or similar applications – this should include experience managing processes that triage system defects, including risk assessment and driving action items through closure, as-well-as experience simultaneously managing multiple, cross-functional projects successfully; OR an Advanced Degree and 7+ years of experience with SAP/GTS or similar applications – this should include experience managing processes that triage system defects, including risk assessment and driving action items through closure, as-well-as experience simultaneously managing multiple, cross-functional projects successfully
• 2+ years of experience with implementation, configuration, and/or functional oversight of one or more GTS modules, preferably Compliance Management

Qualifications We Prefer:

• Operational/process design experience, with a focus on transactions processed through SAP and GTS
• Experience with navigating and integrating data from disparate sources (e.g., SQL, Databricks, Access)
• Prior experience working within relevant areas of GT compliance (e.g., export authorizations, export classifications, HTS classifications)

Learn More & Apply Now:

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

The salary range for this role is 132,400 USD - 251,600 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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