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Remote Triage Jobs in Worcester, MA (NOW HIRING)

INFINIDAT

Senior Solutions Engineer

Waltham, MA · On-site +1

$60.25 - $77.75/hr

Perform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console ... remote-first team with frequent async collaboration Preferred * Direct Infinidat InfiniBox ...

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How much do remote triage jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote triage in Worcester, MA is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $24.47 and $35.96 per hour, depending on experience, location, and employer.

What is a remote triage?

A Remote Triage job involves assessing and prioritizing incoming inquiries, such as medical cases or IT issues, to determine the urgency and appropriate next steps. Professionals in this role analyze symptoms, reports, or requests and direct them to the correct department or provide immediate guidance. These roles are common in healthcare, tech support, and emergency services, helping to streamline response times and improve efficiency. Strong communication, critical thinking, and problem-solving skills are essential for success in remote triage positions.

What does a remote triage do?

A typical day for a Remote Triage professional involves reviewing patient information, conducting virtual assessments via phone or video, and prioritizing cases according to urgency. You will interact with patients to gather symptoms, offer medical advice, and route them to the appropriate level of care or specialist as needed. Collaboration with healthcare providers and administrative teams is common to ensure seamless care coordination. The remote setting often allows for flexible scheduling, but it also demands strong organizational skills and the ability to manage multiple cases efficiently.

What are the key skills and qualifications needed to thrive in remote triage?

To thrive as a Remote Triage professional, you need a solid understanding of medical terminology, clinical assessment protocols, and strong decision-making abilities, usually supported by a healthcare-related degree or certification. Experience with telehealth platforms, electronic health records (EHR), and secure communication systems is commonly required. Excellent communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure accurate patient assessment, effective remote coordination, and high-quality care delivery from a distance.

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Infographic showing various Remote Triage job openings in Worcester, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $65,590 per year, or $31.5 per hour.

Senior Solutions Engineer

Waltham, MA • On-site, Remote

INFINIDAT
201 - 500 employees
Learn more about INFINIDATexternal

$60.25 - $77.75/hr

Full-time

Re-posted 7 days ago

Job description

Description
At Infinidat, a Lenovo company, we empower enterprises and service providers with cutting-edge storage platforms that redefine performance, reliability, and cyber resilience at scale. Infinidat's Professional Services team develops and maintains a portfolio of enterprise storage management tools. These tools are deployed at enterprise accounts worldwide and are actively used by customers for production data operations.
This role owns the customer-facing half of the full product lifecycle: presales technical evaluations and demonstrations, customer installs and onboarding, field troubleshooting, lab environment operation, acceptance testing, and first-line exception triage. You are the person customers meet during a proof-of-concept, the person on the call when something breaks at 2AM during a cutover, and the person who signs off that a release is ready to ship.
The role requires genuine technical depth - you need to read Python tracebacks, understand how InfiniBox storage is presented to Linux, Windows, AIX, Solaris, ESX, Hyper-V, and Oracle Linux VM hosts, and diagnose failures in environments you cannot always reproduce in a lab. It also requires customer-facing composure: the ability to explain complex behavior clearly, manage a live incident with a customer on the line, and run a compelling presales demo for a technically skeptical audience.
Responsibilities
Customer Lifecycle
  • Lead presales technical evaluations and demonstrations for AADM, SnapSync, IPAT, and the Ansible Collection - you present the tools, explain the architecture, and answer hard questions
  • Own customer onboarding and initial installation across the portfolio
  • Provide hands-on troubleshooting support in customer environments, including on-site engagement when remote resolution is not possible
  • Serve as the technical escalation point between customers and the engineering team

Quality and Lab Operations
  • Own the lab environment: stand up, configure, and maintain InfiniBox arrays and heterogeneous host environments (Linux, Windows, AIX, Solaris, ESX/vCenter, Hyper-V, OLVM) used for development and acceptance testing
  • Execute and maintain the acceptance test matrix for each release across all supported platforms
  • Perform first-line triage of field exceptions for AADM and SnapSync; analyze tracebacks, console output, and log files to identify root cause before escalating to engineering
  • Validate release candidates against acceptance criteria before promotion to stable

Process and Operations
  • Maintain the Jira triage queue: file, classify, and prioritize incoming exceptions and customer-reported issues
  • Document lab procedures, known issues, and workarounds
  • Contribute to release notes and customer-facing documentation

Requirements
  • At least 5 years in a technical field role: solutions engineering, field applications engineering, professional services, or technical support at an enterprise storage or infrastructure vendor
  • Enterprise storage background: demonstrated hands-on experience with block storage, NAS, replication, and host connectivity via FC or iSCSI
  • Working proficiency with Linux (RHEL/Rocky/Ubuntu) and Windows Server in storage-connected environments; practical experience with at least one of AIX, Solaris, VMware ESX/vCenter, or Hyper-V
  • Ability to read Python tracebacks and log files to diagnose failures - you do not need to write production code, but you must be able to follow a stack trace and understand what went wrong
  • Direct experience running presales demos or proof-of-concept evaluations as a primary technical resource
  • Experience with on-site customer installs or hands-on deployments of enterprise software - Strong written and verbal communication; remote-first team with frequent async collaboration

Preferred
  • Direct Infinidat InfiniBox experience (as a customer, partner, or employee)
  • Experience with Ansible or infrastructure automation tools in a customer-facing context
  • Podman or container deployment and operational experience
  • Familiarity with Jira or similar issue tracking for triage workflows
  • Experience operating in environments with Infinimetrics or comparable performance monitoring platforms

About infinidat
Infinidat's enterprise storage portfolio provides global Fortune 500 enterprises and service providers with best-in-class solutions for primary storage, next-generation data protection, disaster recovery, business continuity, and cyber resilience. Infinidat's acclaimed InfuzeOS is the one of the most flexible and complete enterprise software-defined storage architectures in the industry. We recently announced powerful enhancements, an ex See best practices tensive expansion, and the dynamic evolution of our award-winning G4 enterprise cyber and AI storage solutions! Not only did Infinidat win over 40 awards in 2025, but was named a Gartner® Peer Insights™ Voice of the Customer Award for Primary Storage for the 7th time!

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