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Remote Triage Jobs in Baltimore, MD (NOW HIRING)

Booz Allen Hamilton, Inc.

Triage Analyst

Linthicum, MD · On-site

$61K - $141K/yr

Remote Work: No Job Number: R0246055 Location: Linthicum Heights,MD,US Share job via: Share Triage Analyst The Opportunity: Maintain responsibility for triaging and analyzing case files resulting ...

CareFirst

Care Manager (Remote)

Baltimore, MD · Remote

While this position is remote, the incumbent will be expected to come into a CareFirst location ... Ability to triage immediate member health and safety risks. * Basic understanding of the strategic ...

Hirekeyz Inc

Appian Architect

Baltimore, MD · Remote

Remote Duration: Long Term Contract with possible extension Task Description: Requirement for contractor services to automate its triage and handling of mail associated with Veterans benefits and to ...

AbsoluteCare

Product Analyst II - 3114

Baltimore, MD · Remote

Triage all escalated tickets from Level 1 support. Investigate failure in algorithms and rules ... Working conditions This job operates in a remote location from your home location and within a ...

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Remote Triage information

See Baltimore, MD salary details

$13

$31

$51

How much do remote triage jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote triage in Baltimore, MD is $31.40, according to ZipRecruiter salary data. Most workers in this role earn between $24.38 and $35.82 per hour, depending on experience, location, and employer.

What is a remote triage?

A Remote Triage job involves assessing and prioritizing incoming inquiries, such as medical cases or IT issues, to determine the urgency and appropriate next steps. Professionals in this role analyze symptoms, reports, or requests and direct them to the correct department or provide immediate guidance. These roles are common in healthcare, tech support, and emergency services, helping to streamline response times and improve efficiency. Strong communication, critical thinking, and problem-solving skills are essential for success in remote triage positions.

What does a remote triage do?

A typical day for a Remote Triage professional involves reviewing patient information, conducting virtual assessments via phone or video, and prioritizing cases according to urgency. You will interact with patients to gather symptoms, offer medical advice, and route them to the appropriate level of care or specialist as needed. Collaboration with healthcare providers and administrative teams is common to ensure seamless care coordination. The remote setting often allows for flexible scheduling, but it also demands strong organizational skills and the ability to manage multiple cases efficiently.

What are the key skills and qualifications needed to thrive in remote triage?

To thrive as a Remote Triage professional, you need a solid understanding of medical terminology, clinical assessment protocols, and strong decision-making abilities, usually supported by a healthcare-related degree or certification. Experience with telehealth platforms, electronic health records (EHR), and secure communication systems is commonly required. Excellent communication, problem-solving, and the ability to remain calm under pressure are crucial soft skills in this role. These skills ensure accurate patient assessment, effective remote coordination, and high-quality care delivery from a distance.

What are the most commonly searched types of Triage jobs in Baltimore, MD?

The most popular types of Triage jobs in Baltimore, MD are:

What are popular job titles related to Remote Triage jobs in Baltimore, MD?

For Remote Triage jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Remote Triage jobs in Baltimore, MD look for?

The top searched job categories for Remote Triage jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Remote Triage jobs?

Cities near Baltimore, MD with the most Remote Triage job openings:

Remote Triage jobs near you
Infographic showing various Remote Triage job openings in Baltimore, MD as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 14% Part Time, and 16% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,315 per year, or $31.4 per hour.

Triage Clinical Guide (Registered Nurse) - Care OnDemand

Devoted Health

Nottingham, MD

$85K - $110K/yr

Full-time, Other

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Devoted Health rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

57th of 315 rated insurance

Job description

Job Description
A bit about this role
We want to help members navigate the healthcare system in a better and safer way. This means getting the right care at the right place, at the right time. As a Triage Clinical Guide (Registered Nurse), you'll be responsible for providing telephonic advice and clinical triage when Devoted Health members call us for support. You'll serve as a fierce advocate, helping them achieve better health outcomes and connecting them with the necessary resources.
Our ideal Triage Clinical Guide is caring, compassionate, solution-oriented, and enthusiastic about providing an outstanding member experience. You possess excellent clinical judgment, are ready to innovate, and are excited about changing the way healthcare is delivered. You will be joining a team of adaptable, scrappy, and resilient professionals who are proud to be part of the Devoted family, creating a revolution in care delivery.
Schedule Details:
  • This is a full-time, night shift role.
  • You will work five (5) scheduled clinical shifts per week on a rotating basis, including weekends and holidays. Shift days are scheduled based on business needs but will primarily be: 6:00 PM - 2:30 AM ET
  • Shift assignments are subject to change based on operational needs.

Your Responsibilities & Impact:
  • Clinical Triage: Engage with members via telephone and the patient portal to provide clinical advice, educational materials, answer questions, and direct patients to the appropriate level of care.
  • Care Coordination: Connect members with the exact care they need, whether routing them to providers within Devoted Medical, primary care, urgent care, or emergency services.
  • Telehealth Support: Deliver exceptional support to patients with urgent complaints across multiple geographies, leveraging video telehealth visits to keep them safely at home whenever possible.
  • Portal Chat Monitoring: Monitor clinical chat queues and respond directly to inbound patient portal messages within established response goals. Escalate to acute clinical triage via phone for new active symptoms, create appropriate Care OnDemand support episodes, and send templated replies for non-urgent administrative or routine needs. Securely share relevant educational handouts and clinical summaries after obtaining patient consent.
  • Interdisciplinary Collaboration: Work seamlessly alongside a multidisciplinary team-including other RNs, NPs, PAs, MDs, and medical assistants-safeguarding our collaborative, team-based culture.
  • Continuous Growth: Enthusiastically participate in learning sessions and be eager to grow your own skills while teaching others.
  • Patient Advocacy: Fiercely promote our model of treating and caring for patients like they are our own family members.

Required Skills & Experience:
  • Licensure: An active, unencumbered Compact RN license OR a willingness to obtain additional state licenses as needed (for non-compact states).
  • Experience: A minimum of 5 years of direct patient care experience.
  • Triage Expertise: Prior clinical triage experience in an Emergency Department, Intensive Care Unit, Primary Care, or Telephonic Triage setting.
  • Telehealth: Prior telehealth experience is required.
  • Technical Agility: Eager to learn and able to quickly master electronic medical records (EMR), remote telephone software, and virtual video systems.
  • Work Style: Exceptional communication and active listening skills. You enjoy fast-paced work, are eager to task-switch, and are always happy to help colleagues.

Desired Skills & Experience:
  • BSN (Bachelor of Science in Nursing) degree preferred.
  • Experience caring for older adult populations.
  • Experience working within population health or value-based care programs.

Attributes to Success:
  • Curious & Compassionate: You listen to others, lead with empathy, and aren't afraid to be wrong or change your mind.
  • Detail-Oriented: You hold high standards for patient care, are well-organized, and possess meticulous attention to detail.
  • Happy Warrior: As long as you're in a great environment with smart, caring people working toward a common aim, you're comfortable working hard and tackling tough challenges.
  • Innovative: You are wired for learning and change. You want to make a difference by testing new ways of doing things to build a better care system.
  • Agile: Agility and collaboration are critical. We are a growing organization with a start-up mentality-you believe we can do hard things together!

Salary Range: $85,000 - $110,000 / year
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
Our Total Rewards package includes:
  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
  • Parental leave program
  • 401K program
  • And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going - all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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