Join the Househappy Team as a Lead Concierge!
Househappy is seeking a dynamic and results-driven professional to join our growing team. This role is ideal for someone who thrives at the intersection of customer service and inside sales, with a passion for helping homeowners navigate repair and maintenance needs. If you enjoy building relationships, uncovering customer needs, and driving service adoption, this is a strong opportunity to make an impact.
Key Responsibilities
Customer Experience & Relationship Management
Serve as the primary point of contact for homeowners, delivering a high-quality, concierge-level experience
Build trust with customers by clearly setting expectations and maintaining consistent communication
Ensure timely updates to homeowners and service providers, keeping all parties informed and aligned
Foster long-term relationships with both new and existing customers and contractors
Inside Sales & Service Expansion
Identify customer needs, recommend additional home services and ancillary products
Support outbound and inbound sales efforts to drive service adoption and revenue growth
Contribute to achieving monthly individual and team sales targets
Job Management & Operations
Schedule, manage, and oversee home maintenance and improvement jobs from initiation through completion
Review and validate bid requests and estimates for accuracy prior to customer approval
Monitor job progress and proactively address delays or service issues
Ensure all activities are properly documented within CRM systems
Workload & Process Management
Prioritize and manage multiple service requests to meet company goals and service level expectations
Follow established processes and best practices for communication, service coordination, and sales execution
Maintain strong attention to detail while operating in a fast-paced environment
Team Collaboration
Work closely with internal teams, including operations, contractor network, and leadership
Collaborate effectively while reporting to the VP of Client Services
Provide feedback on customer trends and opportunities to improve service delivery
Required Qualifications
2–4+ years of experience in customer service, inside sales, or a related role
Proven ability to manage customer relationships while driving sales outcomes
Experience using CRM systems to track customer interactions, opportunities, and job progress
Strong multitasking and organizational skills with the ability to manage competing priorities
Excellent verbal and written communication skills
Self-motivated, goal-oriented, and comfortable working in a performance-driven environment
High level of professionalism, reliability, and problem-solving ability
Preferred Qualifications
Experience in home repair, maintenance, construction, or home services industries
Familiarity with reviewing estimates, scopes of work, or contractor bids
Background in a concierge-style service model or service coordination role
Experience upselling or cross-selling service-based offerings
Location
Company Description
Mission: To Make Home Ownership Easier - saving our homeowners time and money.
Vision: Househappy is the primary resource for homeowners to manage their largest investment (their home), store critical home-related data, and plan for, budget and solve all home maintenance, repair and renovation needs.
Find us at: www.househappy.com