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Remote Trade Support information

What is the difference between Remote Trade Support vs Remote Customer Service Representative?

AspectRemote Trade SupportRemote Customer Service Representative
Required CredentialsTrade certifications, industry-specific knowledgeCustomer service skills, basic computer skills
Work EnvironmentTrade industry, logistics, or manufacturing sectorsVarious industries, retail, tech, services
Employer & Industry UsageTrade companies, import/export firmsRetailers, service providers, call centers
Common Search & Comparison IntentTrade support roles, industry-specific supportCustomer support, client service roles

Remote Trade Support focuses on assisting clients and partners with trade-related issues, requiring industry-specific knowledge and certifications. In contrast, Remote Customer Service Representatives handle general customer inquiries across various industries, emphasizing communication skills. While both roles involve remote work and client interaction, their industry focus and required credentials differ significantly.

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Remote Trade Support jobs near you
Infographic showing various Remote Trade Support job openings in the United States as of September 2026, with employment types broken down into 67% Full Time, and 33% Temporary. Highlights an 100% Remote job distribution.

Trading Specialist- Greater Milwaukee, WI Area (REMOTE)

Milwaukee, WI • On-site, Remote

Fidelity Investments
Investment Management and Consulting Services • 10K+ employees
Learn more about Fidelity Investmentsexternal

Full-time

Posted 11 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 274 frontline employees who took The Breakroom Quiz

Job description


NOTE: Fidelity will not provide immigration sponsorship for this position
To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites: Milwaukee.
The Role
As a Trading Specialist, you will support investors with a broad range of trading, investment, and account-related needs while helping deepen client relationships! This role involves guiding clients through market activity, processing complex securities transactions, and providing education that helps clients make informed financial decisions. By delivering personalized support through inbound client interactions, you will build trust, strengthen client loyalty, and find opportunities to connect clients with additional products and solutions. Success in this role requires a strong understanding of financial markets, trading products, industry regulations, and proficiency in breaking down complex concepts into significant client conversations.
The Expertise & Skills You Bring
  • Series 7 license required
  • Series 63 license or ability to obtain within 90 days
  • Experience in financial services, brokerage operations, trading support, client services, or a related field.
  • Knowledge of financial markets, investment products, economic trends, and industry developments.
  • Understanding of securities transactions, including equities, options, mutual funds, fixed income securities, and precious metals.
  • Ability to apply regulatory and policy requirements while delivering accurate and compliant support to clients.
  • Ability to guide clients through trading and investment decisions with integrity and confidence.
  • Consultative approach to uncovering client needs and recommending appropriate offerings, support, and solutions.
  • Excellent communication and active listening skills, including the ability to explain complex investment and trading concepts in a clear and relatable manner.
  • Strong attention to detail and commitment to accuracy when processing transactions and handling client requests.
  • Effective problem-solving, critical-thinking, and decision-making skills.
  • Ability to manage several priorities and perform effectively in a fast-paced, team-oriented environment.

The Team
As part of Fidelity's Client Services organization, we serve as a key connection between our clients and a diverse selection of investment products, services, and financial solutions. Our team helps investors navigate the markets by providing trading support, education, and mentorship that builds confidence and trust. We are committed to delivering outstanding service, encouraging long-term relationships, and helping clients achieve their financial goals through every market environment.
Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Series 07 - FINRA, Series 63 - FINRA
Category:
Customer Service
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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