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Remote Tooling Manager Jobs in Austin, TX (NOW HIRING)

JABIL CIRCUIT, INC

Test Development Manager

Austin, TX · On-site +1

$121K - $218K/yr

**This position supports hybrid or remote work schedule depending on organization needs.** Jabil is a ... Analyze technology trends, software tooling, and resource needs to effectively plan projects.

Neuralink

Software Engineer, CI/CD

Austin, TX · Remote

Own the software/firmware build tooling at scale. This includes remote caching, remote execution ... runner fleet management, and custom executor integrations * Expertise in operating UNIX systems ...

continued

Senior Product Manager (Remote)

Austin, TX · On-site +1

$125K - $165K/yr

Remote Work anywhere in the US, must live in the US ABOUT CONTINUED A leader in EdTech, Continu ed ... Tooling Proficiency: Proficient in Google Suite, Atlassian products, Claude. With additional ...

Continued

Senior Product Manager (Remote)

Austin, TX · On-site +1

$125K - $165K/yr

Remote Work anywhere in the US, must live in the US ABOUT CONTINUED A leader in EdTech, Continu ed ... Tooling Proficiency: Proficient in Google Suite, Atlassian products, Claude. With additional ...

Continued

Senior Product Manager (Remote)

Austin, TX · Remote

$129K - $170K/yr

Remote Work anywhere in the US, must live in the US ABOUT CONTINUED A leader in EdTech, Continu ed ... Tooling Proficiency: Proficient in Google Suite, Atlassian products, Claude. With additional ...

SpaceX

Sr. Network Security Engineer

Bastrop, TX · Remote

$58.25 - $76/hr

... configuration, custom tooling, and operational reliability. * Develop automation and CI/CD ... Implement and support zero-trust remote access architectures; manage firewall policies and network ...

Cornelis Networks

System Validation Manager

Seattle, WA · On-site +1

... remote roles. As a System Validation Manager at Cornelis Networks, you will build and lead our ... Drive continuous improvements in validation methodologies, automation, tooling, and best practices.

Cisco

Senior Software Engineer (Remote)

Austin, TX · Remote

$121K - $160K/yr

This is a remote role anywhere in the USA. Meet the Team Our software engineering team develops ... tooling. * Proven collaboration with Product Management, Design, Security, and engineering teams ...

Neuralink

Software Engineer, CI/CD

Austin, TX · Remote

$123K - $216K/yr

Own the software/firmware build tooling at scale. This includes remote caching, remote execution ... runner fleet management, and custom executor integrations * Expertise in operating UNIX systems ...

Future Secure AI

IT Support Engineer

Austin, TX · Remote

This is the most hands-on build-and-operate seat on the team: you're standing up device management and remote support tooling that will run the company day to day, and you're the one executing ...

Unified

Campaign Manager (REMOTE)

Austin, TX · Remote

Automation & InnovationDrive innovation through automation and tooling, partnering with internal ... Proven success managing 7-8 figure annual budgets across multiple platforms and geographies. * Deep ...

Kake Group

Senior Roku Engineer

Austin, TX · Remote

$107K - $146K/yr

Ability to work independently in a remote, fast-paced environment. Nice-to-Have * Experience managing or improving CI/CD pipelines and platform-specific tooling. * Previous experience working on ...

Unified

Campaign Manager (REMOTE)

Austin, TX · On-site +1

Automation & InnovationDrive innovation through automation and tooling, partnering with internal ... Proven success managing 7-8 figure annual budgets across multiple platforms and geographies. * Deep ...

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Showing results 1-20

All JobsTooling JobsRemote Tooling Manager JobsRemote Tooling Manager Jobs in Austin, TX

Remote Tooling Manager information

See Austin, TX salary details

$32.7K

$85.2K

$135.3K

How much do remote tooling manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote tooling manager in Austin, TX is $85,219.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,600.00 and $107,500.00 per year, depending on experience, location, and employer.

What is a remote tooling manager?

A Remote Tooling Manager is a professional responsible for overseeing the selection, implementation, and maintenance of software tools used by a distributed or remote team. They ensure the right tools are in place for collaboration, communication, and productivity, and often manage licenses, integrations, and user support. Their role may also involve training team members on new technologies and optimizing tool usage to improve workflow efficiency. Working remotely, they coordinate with team leads and IT departments to align tooling strategies with company goals.

How does a remote tooling manager coordinate with distributed engineering teams to ensure tool adoption and support?

A Remote Tooling Manager typically works closely with engineering and DevOps teams across different locations, using collaboration platforms such as Slack, Jira, and Zoom to facilitate communication. To ensure tool adoption, they organize virtual training sessions, create detailed documentation, and set up regular check-ins to address any issues or feedback. Building strong relationships with team leads and providing responsive support are key strategies for overcoming challenges related to time zones and remote collaboration. This proactive approach helps maintain tool efficiency and user satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a remote tooling manager?

To thrive as a Remote Tooling Manager, you need expertise in software development, project management, and tooling infrastructure, often supported by a degree in computer science or engineering. Familiarity with CI/CD pipelines, cloud platforms, version control systems, and relevant certifications such as AWS Certified DevOps Engineer are typically required. Strong communication, leadership, and problem-solving skills are vital for managing distributed teams and fostering collaboration. These skills ensure efficient tooling solutions, smooth remote operations, and successful project outcomes.

What is the difference between Remote Tooling Manager vs Remote DevOps Engineer?

AspectRemote Tooling ManagerRemote DevOps Engineer
CredentialsTypically requires project management, tooling, or engineering certificationsRequires software development, cloud, and automation certifications
Work EnvironmentManages tooling teams, oversees tool development, collaborates with engineering teams remotelyDevelops and maintains CI/CD pipelines, automates deployment processes remotely
Industry UsageUsed across software, gaming, and tech companies focusing on tooling managementCommon in software development, cloud services, and tech firms

The Remote Tooling Manager primarily oversees the development and management of tools used by engineering teams, focusing on team coordination and tool strategy. In contrast, the Remote DevOps Engineer concentrates on automating deployment, integration, and infrastructure processes. Both roles require technical expertise but differ in scope and focus, with the Tooling Manager emphasizing team and tool strategy, and the DevOps Engineer focusing on automation and infrastructure.

What are popular job titles related to Remote Tooling Manager jobs in Austin, TX?

For Remote Tooling Manager jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Tooling Manager jobs in Austin, TX look for?

The top searched job categories for Remote Tooling Manager jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Tooling Manager jobs?

Cities near Austin, TX with the most Remote Tooling Manager job openings:

Remote Tooling Manager jobs near you

Future Openings - SRE Support Engineer - Observability

Virtasant

Austin, TX • On-site, Remote

$56.50 - $75/hr

Full-time

Re-posted 14 days ago

Job description

SRE Support Engineer - Observability
While this position is not currently open, we are interviewing strong candidates for upcoming opportunities on this team.
Location: Remote | Time Zone: (US, Canada, Brazil, Chile, Colombia, Mexico) (8AM-5PM Pacific)
Freedom to grow. Power to deliver.
Virtasant is a global technology services company delivering large-scale cloud, data, and engineering solutions across 130+ countries. We partner with some of the world's largest organizations to help them build, operate, and scale internal platforms used by tens of thousands of engineers.
For this role, you will be supporting one of the most advanced internal developer platforms in the world, powering products used by hundreds of millions of people. The problems you will solve are deep, complex, and essential to keeping a global-scale organization moving.
Role Overview
The Observability & Tools Support Engineer provides high-impact technical support for customers of a large technology company's internal IaaS platform, with a focus on monitoring, alerting, telemetry, and operational tooling.
This role spans a wide range of support-from white-glove onboarding and end-to-end customer enablement, to deep technical troubleshooting across Linux, networking, and observability systems (especially Prometheus and AlertManager). You will also contribute to improving the support function itself: strengthening tooling, documentation, workflows, and feedback loops so the service scales.
Success depends on excellent troubleshooting, strong written communication, comfort working with highly technical customers, and the maturity to identify patterns and drive operational improvements beyond individual ticket resolution.
Business Outcome
Become a trusted frontline expert for the customer's observability ecosystem and operational tooling - delivering fast, accurate support across Slack and tickets, improving monitoring reliability, and reducing incident impact through better triage, troubleshooting, onboarding, and knowledge capture.
Success Measures
  • Healthy volume of threads and tickets handled with high-quality outcomes
  • Consistent achievement of time-based SLAs
  • High customer satisfaction through surveys
  • Accurate classification of issue type, severity, and recurring patterns
  • Reduced repeat issues through better docs, tooling, and scalable onboarding
What Will Be True When You Succeed
  • Customers can onboard smoothly to monitoring/alerting with minimal friction
  • Monitoring and alerting issues are resolved quickly, with fewer escalations
  • Linux and networking-related incidents reach resolution faster due to strong troubleshooting and clean handoffs
  • Engineering and SRE teams receive clear, actionable feedback based on real customer trends
  • Knowledge base content prevents tickets and accelerates self-service
Core Work Units
1) Frontline Support for Observability & Tooling
  • Manage Slack threads and tickets (roughly 50/50)
  • Handle a broad range of customer support: simple issue resolution through end-to-end onboarding
  • Provide clear, structured guidance to highly technical customers
  • Maintain strong attention to detail while managing multiple interactions in parallel

2) Deep-Dive Troubleshooting & Incident Support
  • Troubleshoot, isolate, and resolve monitoring and alerting issues (especially Prometheus + AlertManager)
  • Troubleshoot complex Linux and networking issues (TCP/IP fundamentals required)
  • Support OpenTelemetry, tracing, and telemetry pipelines, including investigation of gaps in signals and instrumentation
  • Drive incidents to resolution in partnership with Engineering/SRE teams

3) Documentation & Knowledge Development
  • Build and maintain customer-facing and internal knowledge base articles
  • Create informational posts for the community support platform
  • Turn repeated issues into reusable guides, checklists, and onboarding playbooks

4) Trend Analysis & Feedback to Engineering
  • Analyze and categorize customer interaction trends
  • Provide accurate, meaningful feedback to Engineering and SRE orgs to improve product/tooling
  • Identify "top offenders" and propose practical fixes (tooling, docs, process, product)

5) Operational Excellence & Continuous Improvement
  • Participate in post-mortem reviews and drive follow-through on improvements
  • Contribute meaningfully to team objectives and goals (process, tooling, and service scaling)
  • Bring creativity and discretion to resolve highly complex issues "outside the box"

High-Quality Work - what top performance looks like
Frontline Support
  • Moves smoothly from triage to deeper analysis without losing the customer
  • Communicates clearly and confidently with technical users
  • Maintains clean follow-ups and thread hygiene even with high context switching

Troubleshooting
  • Rapidly isolates issues across monitoring/alerting configs, Linux runtime behavior, and network connectivity
  • Uses structured approaches to incident handling: hypothesis → test → evidence → resolution
  • Produces high-signal writeups that accelerate downstream resolution

Documentation & Enablement
  • Documentation is clear enough that customers avoid opening tickets
  • Onboarding flows reduce time-to-value and prevent common misconfigurations
  • Captures "tribal knowledge" quickly and makes it reusable

Operational Excellence
  • Obsessing over details: correct severity, accurate tagging, clean timelines, strong handoffs
  • Spots patterns early and proactively proposes improvements that scale support

Typical Day / Work Patterns
  • ~50% Slack support, ~50% ticket handling
  • Deep-dive investigations during lower ticket volume periods
  • Documentation writing and lightweight tooling/process improvements when patterns emerge
  • Weekly team review of escalations, themes, and operational improvements
  • High rate of context switching and parallel issue management
Required Skills & Experience (Non-Negotiable)
  • Several years supporting highly scalable applications and web services
  • Hands-on experience with open-source observability and cloud-native tooling, including:
    • Kubernetes (and container fundamentals)
    • Prometheus and AlertManager troubleshooting
    • OpenTelemetry and distributed tracing concepts
  • Strong understanding of the Linux operating system (command line, process/network debugging, logs)
  • Good understanding of infrastructure observability principles (signals, alerting strategy, SLO thinking, noise reduction)
  • Good understanding of the TCP/IP suite and practical networking troubleshooting
  • Strong experience troubleshooting ambiguous, multi-layer issues
  • Excellent analytical capability and strong attention to detail
  • Strong written and verbal communication (clear, structured, customer-friendly)
  • Comfortable working with a very technical customer base
  • Passion for Technical Support and a service mindset
Nice-to-Haves
  • Experience improving or supporting internal support tooling or workflows (automation, templates, runbooks)
  • Experience operating at scale in a services environment (pattern detection, KPI/SLA awareness, operational process maturity)
  • Familiarity with Grafana, log aggregation, incident tooling, and production support practices
  • Prior SRE or platform support experience

Minimum Qualifications
  • 3-7+ years in Technical Support Engineering, SRE support, DevOps, Platform Support, or similar
  • Demonstrated experience supporting distributed systems, IaaS, or cloud platforms
  • Strong Linux, troubleshooting, and customer-facing communication background
  • Evidence of documentation, knowledge-base contributions, and process improvement mindset

Disqualifiers: weak Linux fundamentals, inability to troubleshoot systematically, poor written communication, or discomfort supporting highly technical users.
What You'll Love
  • Real technical problem solving with tangible customer impact
  • A role that blends deep troubleshooting with scaling support via docs, tooling, and process
  • High autonomy in a remote-first environment

What May Be Challenging
  • High context switching and managing multiple threads in parallel
  • Repeated patterns that require discipline to convert pain into scalable improvements
  • Supporting high-visibility systems where speed and accuracy matter

Differentiation
Industry: Remote-first, trust-based culture; global team; autonomy; modern systems; meaningful technical challenges
Internal: High-impact, customer-facing observability support; direct influence on tooling and process maturity; opportunity to shape scalable support practices
Our team Technology Operations Locations Brazil, Chile, Colombia, Mexico, Canada, USA Remote status Fully Remote

Apply