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Remote To 20 Hr Customer Service Jobs in Springfield, MA

ForgeFit

Remote Customer Service Specialist

Hartford, CT · On-site +1

$17.25 - $22.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Our mission is to help our partners perform at their peak with reliable equipment and exceptional ...

VOLT

Remote Recruiter

Stafford Springs, CT · On-site +1

$60K - $65K/yr

Attend client meetings to review staffing metrics, service performance, trends, and improvement ... Strong customer service and relationship building skills. * Experience handling employee relations ...

Aflac Incorporated

Mgr, Customer Solutions

Windsor, CT · Remote

$100K - $130K/yr

If the role is remote, there may be occasions that you are requested to come to the office based on ... Knowledge of operational processes, service delivery models, and applicable business practices.

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All JobsTo 20 Hr Customer Service JobsRemote To 20 Hr Customer Service JobsRemote To 20 Hr Customer Service Jobs in Springfield, MA

Remote To 20 Hr Customer Service information

See Springfield, MA salary details

$11

$19

$29

How much do remote to 20 hr customer service jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote to 20 hr customer service in Springfield, MA is $19.60, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $21.54 per hour, depending on experience, location, and employer.

What is a remote to 20 hr customer service job?

'Remote To 20 Hr Customer Service' jobs refer to customer service positions that are performed remotely (from home or another location outside of a traditional office) and typically offer up to 20 hours of work per week. These roles often involve assisting customers via phone, email, or chat, addressing questions, troubleshooting issues, and providing information about products or services. They are ideal for individuals seeking part-time, flexible work arrangements, such as students, caregivers, or those needing supplementary income. Employers usually require good communication skills, basic computer proficiency, and a reliable internet connection for these roles.

What skills and qualifications are needed to work as a remote customer service representative up to 20 hours per week?

To excel as a Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with basic computer operations, often supported by a high school diploma or equivalent. Experience using customer relationship management (CRM) software, help desk platforms, and online communication tools is typically required. Exceptional patience, active listening, and time management skills help you stand out in this role. These competencies are critical for effectively resolving customer issues, maintaining satisfaction, and performing efficiently in a remote work environment.

What are common challenges faced by remote customer service representatives working part-time, and how can they be overcome?

Remote, part-time customer service representatives often face challenges such as maintaining clear communication with both customers and team members, managing time effectively across varying shifts, and staying motivated while working independently. To overcome these challenges, it's important to establish a dedicated workspace, use digital tools to stay organized, and participate actively in virtual team meetings or chats. Regularly checking in with your supervisor and seeking feedback can also help you stay connected and improve your performance.

What is the difference between Remote To 20 Hr Customer Service vs Remote To 20 Hr Call Center Representative?

AspectRemote To 20 Hr Customer ServiceRemote To 20 Hr Call Center Representative
CredentialsBasic customer service skills, sometimes a high school diplomaSimilar credentials, often requiring basic communication skills
Work EnvironmentHome-based, flexible hours, independent setupHome-based or call center environment, structured shifts
Industry UsageCustomer service across various industries like retail, tech, healthcarePrimarily in telecommunications, tech support, or sales sectors

Both roles involve remote customer interaction with similar credential requirements. The main difference lies in the typical industry and work environment structure, with call center representatives often working in more structured settings within specific sectors.

What are popular job titles related to Remote To 20 Hr Customer Service jobs in Springfield, MA?

For Remote To 20 Hr Customer Service jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Remote To 20 Hr Customer Service jobs in Springfield, MA look for?

The top searched job categories for Remote To 20 Hr Customer Service jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Remote To 20 Hr Customer Service jobs?

Cities near Springfield, MA with the most Remote To 20 Hr Customer Service job openings:

Remote To 20 Hr Customer Service jobs near you

Remote Customer Service Specialist

Hartford, CT • On-site, Remote

ForgeFit
See more jobs at ForgeFitexternal

$17.25 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Job Title: Remote Customer Service Specialist
Company: ForgeFit
Location: Remote (U.S. Based)
Employment Type: Full-Time
About ForgeFit
At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.
About the Role
As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.
What You'll Do
  • Respond to customer inquiries via phone, email, and chat with professionalism and care
  • Help customers with orders, shipping questions, product details, and troubleshooting
  • Track and resolve issues quickly by collaborating with fulfillment, sales, and service teams
  • Keep accurate records of customer interactions using CRM
  • Proactively follow up on customer needs and ensure satisfaction
  • Maintain up-to-date knowledge of ForgeFit's product lines and service policies

What We're Looking For
  • 1+ years of experience in a customer service, support, or client-facing role
  • Strong communication and problem-solving skills
  • Ability to stay organized and manage multiple priorities
  • Comfortable using CRM or support tools
  • A positive attitude and genuine desire to help others
  • Interest in fitness or familiarity with gym equipment is a plus

What We Offer
  • Competitive hourly pay based on experience
  • Comprehensive benefits including health, dental, vision, 401k, and paid time off
  • 100% remote work with a collaborative and supportive team
  • Ongoing training and opportunities for career growth
  • The chance to support a brand that makes a real impact in the fitness world

Ready to help gyms get stronger with ForgeFit? Apply now and let's build something powerful together.

Apply