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Remote Tier 2 Support Jobs in Madison, WI (NOW HIRING)

Psychiatrist (Remote)

Janesville, WI · Remote

$325K - $375K/yr

Predictable, W-2 compensation and benefits * Flexible scheduling, control over their schedule ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

... 2) supporting the monitoring and evaluating of operational psychometric projects and analyses ... We will be happy to support and address questions about remote work or travel during the interview ...

Our client is a fast-growing healthcare organization supporting Medicare and Medicaid populations ... Document visits using ICD-10 and CPT II codes * Deliver clear care plans and follow-up guidance

High school diploma or GED required * 2+ years of experience in customer service, client support ... Ability to work collaboratively in a remote and cross-functional environment Preferred ...

Inside Sales Representative (REMOTE)

Madison, WI · On-site +1

$33.65 - $43.27/hr

Collaborate with technical sales to support technical qualification and deliver modality-based ... Bachelor's degree in Life Sciences, Biology, Biotechnology, or a related field * 2+ years of sales ...

Inside Sales Representative (REMOTE)

Madison, WI · On-site +1

$33.65 - $43.27/hr

Collaborate with technical sales to support technical qualification and deliver modality-based ... Bachelor's degree in Life Sciences, Biology, Biotechnology, or a related field * 2+ years of sales ...

Provide Tier 1 support for Dayforce-related questions and issues * Troubleshoot system issues ... remote #HRIS #careers #remotejobs

Showing results 21-40

Remote Tier 2 Support information

See Madison, WI salary details

$14

$26

$45

How much do remote tier 2 support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote tier 2 support in Madison, WI is $26.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Madison, WI?

The most popular types of Tier 2 Support jobs in Madison, WI are:

What are popular job titles related to Remote Tier 2 Support jobs in Madison, WI?

For Remote Tier 2 Support jobs in Madison, WI, the most frequently searched job titles are:

What cities near Madison, WI are hiring for Remote Tier 2 Support jobs?

Cities near Madison, WI with the most Remote Tier 2 Support job openings:

Infographic showing various Remote Tier 2 Support job openings in Madison, WI as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,592 per year, or $26.2 per hour.

Psychiatrist (Remote)

Talkiatry

Janesville, WI • Remote

$325K - $375K/yr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 4 days ago


Talkiatry rating

9.7

Company rating: 9.7 out of 10

Talkiatry

Based on 7 frontline employees who took The Breakroom Quiz

6.9

Company rating compared to similar companies: 6.9 out of 10

Healthcare providers average

Based on 152,753 frontline employees who took The Breakroom Quiz


Job description

This job is full time or part time

Talkiatry is a clinician-led, virtual psychiatry practice built to combine the stability of a hospital practice with the clinical autonomy of private practice.

This role is designed for psychiatrists who want:

  • Predictable, W-2 compensation and benefits

  • Flexible scheduling, control over their schedule, session structure, and patient population

  • Minimal administrative burden in a fully remote, outpatient model

What your day-to-day practice looks like:

  • 100% remote, outpatient psychiatry

  • Lower to moderate acuity populations (ex. anxiety, depression, ADHD, mood disorders, OCD, PTSD)

  • Patient population across the lifespan: children & adolescents (treated by board-certified Child & Adolescent Psychiatrists only), adults, and geriatric patients

  • Standard session lengths (60-minute intakes, 30-minute follow-ups)

  • No inpatient, intensive outpatient programs (IOP), partial hospitalization care or crisis coverage

  • In-house referral network to therapists

  • Full operational support, including scheduling, billing, intake coordination, and licensing

Clinical autonomy & flexibility:

  • Control over schedule and weekly availability

  • Session length within established clinical standards

  • Patient population, balanced to individual criteria and preferences

  • Clinical decision-making without pressure to shorten visits or increase volume

Benefits & stability :

  • Employer-paid health, dental, and vision insurance (up to 100% of premiums)

  • Malpractice coverage (occurrence-based, 100% employer-paid)

  • 401(k) match with employer match and Day 1 vesting

  • Paid time off (PTO), paid sick time, and 11 paid holidays

  • Paid parental leave and long-term retention benefits (ex. 4-week paid sabbatical after 5 years)

  • CME reimbursement and dedicated CME days

  • Licensing support with upfront coverage of costs

  • Technology package provided

What we’re looking for:

  • Board-certified or board-eligible psychiatrists (MD/DO)

  • Active, unrestricted medical license (multi-state licensing support available)

  • Interest in outpatient, 100% telepsychiatry-based care

  • Comfort with learning streamlined clinical technology

  • Strong clinical judgement, communication skills, and collaborative mindset

Full-time and part-time W-2 employment

Total annual on-target earnings of $325k - $375k+, consisting of:

  • Base salary

  • Monthly productivity incentive (guaranteed during initial 6-month onboarding period)

Our history

Talkiatry was founded in 2020 by Dr. Georgia Gaveras, a triple board-certified psychiatrist in adult, child, and adolescent psychiatry, and Robert Krayn, a patient who experienced firsthand the challenges of accessing care. Together, they set out to reimagine outpatient psychiatry by building a model that supports both patients and clinicians, while expanding access to mental healthcare.

Our culture

Our clinical community includes 800+ psychiatrists and PMHNPs and 350+ therapists practicing across 32 languages.

Learn more

Email clinicialcareers@talkiatry.com to connect with a recruiter or check out our LinkedIn Life@ pages to hear directly from clinicians who practice with Talkiatry: https://www.linkedin.com/company/talkiatry/life/talkiatry/

E-Verify

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work (English & Spanish).

Equal Opportunity Employer

Talkiatry is an equal opportunity employer. We provide equal opportunity in employment and do not discriminate based on an applicant’s background, including but not limited to race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other applicable characteristic protected by law.

Reasonable Accommodation

Talkiatry is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need a reasonable accommodation to complete the application or interview process, please contact us at clinicalcareers@talkiatry.com.

Compensation Range: $325K - $375K


Working at Talkiatry

Perks for frontline workers

From Talkiatry, via Breakroom

  • Employer-paid health, dental, and vision insurance (up to 100% of premiums)

  • 100% employer-paid malpractice coverage

  • 401(k) match with employer match and immediate participation

  • Paid time off (PTO), sick time, and 11 paid holidays

  • Continuing Medical Education (CME) stipend and days

  • Flexible scheduling in a fully remote environment

  • Licensing support with upfront coverage of costs

  • Provided technology package for seamless virtual care

  • Virtual faculty practice, inclusive of education, research and engagement opportunities

What to expect from working at Talkiatry

From Talkiatry

About Talkiatry, in their own words

From Talkiatry

We believe great psychiatric care starts with supporting the people who provide it. Too often, psychiatrists are forced to choose between autonomy and stability, meaningful patient care and administrative burden, professional fulfillment and work-life balance.

Founded by a psychiatrist, Talkiatry was designed to be different. Our virtual care model combines clinical autonomy with the support, structure, and resources needed to build a sustainable career. Through dedicated administrative support, thoughtful technology, and a collaborative clinical community, we help psychiatrists spend less time navigating healthcare systems and more time focused on patient care.

Today, Talkiatry serves patients across the country while supporting a growing network of psychiatrists committed to delivering high-quality, evidence-based mental healthcare.

Company values

From Talkiatry

At Talkiatry, we believe the best patient outcomes start with supporting clinicians. We are guided by a commitment to clinical excellence, compassion, integrity, and continuous improvement. We strive to create an environment where psychiatrists can practice thoughtfully, maintain autonomy, collaborate with peers, and build sustainable careers while delivering high-quality care to the patients who need it most.

Diversity and inclusion statement

From Talkiatry

Talkiatry is committed to building a workplace where everyone feels respected, valued, and empowered to contribute. We believe that diverse backgrounds, experiences, and perspectives strengthen our teams and improve the care we provide. We welcome candidates of all backgrounds and are dedicated to fostering an inclusive environment for our employees, clinicians, and patients.


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