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Remote Tier 2 Support Jobs in Madison, WI (NOW HIRING)

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2 ... This is a remote position with occasional office/site visits for troubleshooting and/or project ...

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Resolve tier 2 support tickets by diagnosing issue, creating and/or implementing a long-term solution while providing an enhanced customer experience that maximizes customer utilization of Esker ...

Roberts Career Insurance Group

Be Seen First

Sales/Client Relations Specialist (FULLY REMOTE)

Madison, WI · Remote

$62K - $94K/yr

You will continue to support and service them over time, helping them navigate changes and making ... tier training, unlimited earning potential, and a supportive team environment.

Vantage Search Group

Radiologist - Remote

Madison, WI · On-site +1

$322K - $403K/yr

We are seeking Radiologists for remote positions in a well-established Joint Commission accredited ... Our radiology groups offer full support: * Trusted nationally by top-tier health networks with an ...

Vantage Search Group

Radiologist - Remote

Madison, WI · Remote

$327K - $409K/yr

We are seeking Radiologists for remote positions in a well-established Joint Commission accredited ... Our radiology groups offer full support: * Trusted nationally by top-tier health networks with an ...

Vantage Search Group

Radiologist - Remote

Madison, WI · Remote

$322K - $403K/yr

We are seeking Radiologists for remote positions in a well-established Joint Commission accredited ... Our radiology groups offer full support: * Trusted nationally by top-tier health networks with an ...

Sprocket Security

Customer Support Specialist

Madison, WI · On-site +1

$18.25 - $24.50/hr

Madison Office Preferable or Remote within USA Company Mission - Our mission is to help secure as ... Required: * 2+ years in customer support, onboarding or implementation coordination, or a ...

Wisconsin

InterPro Financial Specialist II

Madison, WI · On-site +1

$23/hr

Remote schedule will be determined at time of hire with the expectation of being in the office as ... Experience supporting non-finance employees with financial transactions * Experience working within ...

Talkiatry

Remote Therapist - Wisconsin

Madison, WI · Remote

Minimal administrative burden in a fully remote environment * Clear expectations around caseload ... Active, unrestricted license (multi-state licensing support available) * Two or more independent ...

Talkiatry

Psychiatrist (Remote)

Madison, WI · Remote

$325K - $375K/yr

Predictable, W-2 compensation and benefits * Flexible scheduling, control over their schedule ... Full operational support, including scheduling, billing, intake coordination, and licensing ...

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Remote Tier 2 Support information

See Madison, WI salary details

$14

$26

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How much do remote tier 2 support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote tier 2 support in Madison, WI is $26.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.38 and $28.56 per hour, depending on experience, location, and employer.

What is remote tier 2 support?

Remote Tier 2 Support roles involve providing advanced technical assistance to customers or users who are experiencing issues that cannot be resolved by Tier 1 support teams. These professionals typically work from a remote location, using tools such as email, chat, or remote desktop software to diagnose and troubleshoot complex problems. Tier 2 support staff often escalate critical issues to higher-level teams if needed, and may also document solutions, contribute to knowledge bases, and assist in training lower-tier support agents. Strong troubleshooting skills, technical knowledge, and effective communication are important for success in this role.

How do remote tier 2 support professionals collaborate with tier 1 and tier 3 teams to resolve complex technical issues?

Remote Tier 2 Support professionals often act as a bridge between Tier 1 (frontline) and Tier 3 (advanced) support teams. They routinely communicate with Tier 1 to gather detailed information about reported issues and may provide guidance or documentation to help resolve recurring problems at the initial stage. For more complex cases, Tier 2 escalates issues to Tier 3 while ensuring all relevant troubleshooting steps and findings are thoroughly documented. Regular virtual meetings, ticketing systems, and chat platforms are commonly used to maintain efficient collaboration and knowledge sharing across support levels.

What are the key skills and qualifications needed to thrive as a remote tier 2 support specialist, and why are they important?

To thrive as a Remote Tier 2 Support specialist, you need a solid understanding of troubleshooting, networking, and operating system concepts, typically backed by experience in IT support and relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and diagnostic utilities is essential for resolving complex technical issues. Strong communication, patience, and problem-solving abilities help you effectively assist users and collaborate with both customers and team members. These competencies ensure efficient resolution of escalated issues and maintain high levels of user satisfaction in a remote work environment.

What are the most commonly searched types of Tier 2 Support jobs in Madison, WI?

The most popular types of Tier 2 Support jobs in Madison, WI are:

What are popular job titles related to Remote Tier 2 Support jobs in Madison, WI?

For Remote Tier 2 Support jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Remote Tier 2 Support jobs in Madison, WI look for?

The top searched job categories for Remote Tier 2 Support jobs in Madison, WI are:

What cities near Madison, WI are hiring for Remote Tier 2 Support jobs?

Cities near Madison, WI with the most Remote Tier 2 Support job openings:

Remote Tier 2 Support jobs near you
Infographic showing various Remote Tier 2 Support job openings in Madison, WI as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $54,592 per year, or $26.2 per hour.

Desktop Support Specialist

VIVA USA INC

WI • On-site, Remote

Contractor

Posted 5 days ago

Job description

This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
The client is seeking a Desktop Support IV.
Project details:
The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the client.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must.
The main activities for this role are as follows:
Tier 3 support and maintenance of workstation software and hardware
Support and maintenance of Operating Systems for user workstations
Peripheral device support (printers/scanner/etc) and maintenance
Incident and Service Request Management
Technical assistance on projects as assigned by Desktop Support Supervisor
Skillsets:
Top Required Skills & Years of Experience:
Tier 3 support and maintenance of workstation software and hardware (5 years or more required)
Support and maintenance of Operating Systems for user workstations (5 years or more required)
Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)
Incident and Service Request Management (5 years or more REQUIRED)
Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
Patch Management
Imaging experience using management tool (SCCM, Ivanti, etc.)
Learning management system (LMS) support experience
Google Workspace experience
Microsoft's Group Policy Object (GPO) experience
Notes:
This is a remote position with occasional office/site visits for troubleshooting and/or project work.
This role is mostly remote within the client but may require coming into the central office on a monthly basis for implementations, meetings, etc.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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