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Remote Ticket Checking Jobs (NOW HIRING)

Alignerr

Customer Support / Success Task Author

$20/hr

Customer Support / Success Task Author $20-50/hr Remote Freelance OTHER Alignerr is building a ... a ticket, checking account configuration, searching runbooks, and deciding between fix and ...

Alignerr

Customer Support Task Author (AI Training)

$20/hr

... a ticket, checking account configuration, searching runbooks, and deciding between fix and ... This is a fully remote, flexible contract role ideal for experienced support engineers, technical ...

Rise25

Bookkeeper/Accountant

Chicago, IL · Remote

This is a remote position so you can work from anywhere with a good internet connection. Please ... You are meticulous about checking your work for factual errors. * You are available to meet with us ...

Rise25

Audio and Video Editor

Chicago, IL · Remote

This is a remote position so you can work from anywhere with a good internet connection. Please ... You are meticulous about checking your work. * You are very organized and you can use Google drive

Rise25

Web Developer

Chicago, IL · Remote

This position is remote and self-paced. You can work from anywhere with a good Internet connection ... You are meticulous about checking your work for errors. * You have a lot of experience using ...

Alteryx, Inc.

Sr. Network Engineer

$118K - $153K/yr

USA (Remote) Overview: As a Network Engineer, you will partner with Network Team leadership to ... Utilize ticket tracking system to document all support incidents * Work using agile methodologies ...

Alteryx

Sr. Network Engineer

$118K - $153K/yr

USA (Remote) Overview: As a Network Engineer, you will partner with Network Team leadership to ... Utilize ticket tracking system to document all support incidents * Work using agile methodologies ...

Rise25

Content Editor

Chicago, IL · Remote

Editing and fact-checking articles for Rise25 (we have been published in Forbes, Inc ... This position is remote and self-paced. You can work from anywhere with a good Internet connection.

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Remote Ticket Checking information

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How much do remote ticket checking jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote ticket checking in the United States is $15.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.35 per hour, depending on experience, location, and employer.

What is the difference between Remote Ticket Checking vs Remote Customer Service Representative?

AspectRemote Ticket CheckingRemote Customer Service Representative
Primary RoleReviewing and validating support tickets or service requestsHandling customer inquiries, providing support, and resolving issues
Required SkillsAttention to detail, basic technical knowledge, data entryCommunication skills, problem-solving, product knowledge
Work EnvironmentOnline, computer-based, often repetitive tasksOnline or call center, interactive with customers
Common CertificationsNone typically required, some technical or customer service certificationsCustomer service certifications, communication courses

Remote Ticket Checking primarily involves reviewing support tickets for accuracy and completeness, focusing on data validation. In contrast, Remote Customer Service Representatives engage directly with customers to resolve issues and provide support. Both roles are remote, require strong communication skills, and are common in tech and service industries. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

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Remote Ticket Checking jobs near you
Infographic showing various Remote Ticket Checking job openings in the United States as of September 2026, with employment types broken down into 62% Full Time, 25% Part Time, and 13% Contract. Highlights an 100% Remote job distribution, with an average salary of $31,471 per year, or $15.1 per hour.

Customer Support / Success Task Author

Remote

Alignerr
See more jobs at Alignerrexternal

$20/hr

Other

Posted 5 days ago

Job description

Customer Support / Success Task Author

$20-50/hr Remote Freelance OTHER

Alignerr is building a dataset of expert tasks that train and evaluate advanced AI agents on real enterprise work. As a Task Author for the Customer Support / Success role, you will design and calibrate end-to-end support triage tasks — reading a ticket, checking account configuration, searching runbooks, and deciding between fix and escalation — that reflect the real judgment calls experienced support professionals make under ambiguity.

Key Responsibilities
  • Author realistic support task prompts: customer issue triage, account configuration checks, runbook lookup, and fix-versus-escalation decisions.
  • Write scoring rubrics that define the correct routing decision, resolution path, or escalation criteria in terms that can be objectively checked.
  • Set up task environments with ticket queues, account records, runbooks, and system states that replicate a genuine support scenario.
  • Solve each task yourself to confirm the scenario is realistic, the correct answer is clear, and the rubric captures the right reasoning.
  • Calibrate task difficulty — adjust ticket ambiguity, account configuration complexity, or runbook depth until the task challenges the model appropriately.
  • Review and correct AI-drafted task prompts or rubrics when provided.
Qualifications
  • Experienced support engineer, technical support specialist, or customer success engineer with hands-on product support experience.
  • Deep familiarity with real product failure modes, escalation paths, and support tooling (ticketing systems, internal knowledge bases, runbooks).
  • Ability to reason through ambiguous support scenarios and articulate why a given routing decision is correct.
  • Comfortable defining verifiable correctness criteria — not just "good customer service" but an objectively defensible resolution or escalation decision.
  • Strong written communication; tasks and rubrics must be precise enough to be evaluated without interpretation.
Nice to Have
  • Experience supporting enterprise or industrial software products.
  • Background writing or maintaining runbooks, escalation playbooks, or internal knowledge bases.

Apply