Remote Ticket Checking Jobs in New York (NOW HIRING)

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Executive Assistant
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
Key Responsibilities:
Manage and organize emails, messages, and Microsoft Teams chats, creating prioritized task lists for the executive
Gather context and information before escalating matters to Linda, filtering urgency and importance appropriately
Follow up with staff and clients on behalf of the executive to reduce interruptions and maintain workflow efficiency
Attend important client meetings, take notes/transcripts, capture action items, and relay relevant updates to programmers and staff
Summarize only critical information and updates that Linda actually needs to know
Track client requests, project progress, equipment/orders, pending fixes, and follow-ups
Monitor Jira ticket updates and coordinate with staff through Microsoft Teams to provide internal client updates
Escalate concerns and issues only when necessary
Provide executive assistance support, including reminders, calendar awareness, prioritization, and helping determine which meetings require executive attention
Help protect the executive's time through critical thinking, organization, and proactive decision-making
Qualifications:
5+ years of related experience
Strong organizational and multitasking skills in a fast-paced environment
Excellent written and verbal communication skills
Strong customer service mindset with experience handling staff and client communications
Proven ability to work independently and think critically
Good judgment with the ability to prioritize urgency and importance
Proactive, self-managing, and highly organized
Experience attending meetings, taking notes, and tracking follow-ups/action items
Strong English proficiency (reading, writing, and speaking with a neutral accent)
Ability to create boundaries and help protect executive bandwidth
Experience working in fast-paced work environments
Schedule flexibility to occasionally attend important meetings as needed
Software Tools and Platforms Experience Required:
Microsoft Teams (Intermediate Level)
Software Tools and Platforms Client Willing to Train:
JIRA (for checking ticket updates and project status)
Mailchimp
ClickUp
Chatwoot
Company-specific processes and workflows
Industry-specific terminology (road maintenance, snow plows, weather-related equipment)
Internal communication protocols and staff relationships
Technical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps
Benefits:
Performance Incentives
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Schedule: 11:00 AM - 3:00 PM EST (with occasional schedule flexibility required)
Location: This is a remote job
Client Industry: Road Maintenance Technology (Snow Plows and Weather-Related Equipment)
Client Location: Canada
Please note:
Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.