Remote Text Chat Operator Jobs in Seattle, WA (NOW HIRING)

Description

988 Crisis Services Clinician - Night Shift (Remote)

Make a life-saving impact when it matters most.

When the world is quiet, crisis doesn't stop. As a Night Shift 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.

This role is ideal for experienced clinicians who prefer nights, value autonomy, and thrive as the senior clinical presence during overnight operations.

Schedule Designed for Night Owls

• Night Shift: Thursday-Saturday, 12:00 AM - 8:00 AM (Pacific Time)
• Call Team assignment
• Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program

988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.

Position Summary

The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.

Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.

Why Work the Night Shift?

• Increased clinical autonomy and leadership responsibility
• Fewer competing demands and distractions
• Strong camaraderie with overnight teams
• Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities

• Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
• Support staff with suicide risk assessment, de-escalation, and crisis intervention
• Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
• Provide real-time coaching, consultation, and feedback to staff
• Ensure accurate and timely documentation in the electronic health record
• Ensure compliance with all 988 program standards, policies, and procedures
• Promote a professional, respectful, and supportive virtual team environment

Requirements

• Master's degree in psychology, counseling, social work, or a related field
• Mental Health Professional (MHP) status as defined by Washington State
• Active Washington State credential or license, including: 
  • LICSW or LSWAIC
  • LMHC or LMHCA
  • LMFT or LMFTA
  • Psychologist or Psychiatrist
  • Agency Affiliated Counselor (AAC)
• Minimum of two years of crisis intervention experience
• Strong verbal, written, and typing skills
• Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications

• Call center, hotline, or telephone assessment experience
• Experience within public mental health systems (especially King County)
• Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation

• $37.24 per hour + $4.00 an hour differential for working the night shift.
• OPEIU union-represented position

Benefits & Support

• Excellent medical, dental, and vision coverage - Click here to see all our benefits 
• Generous Paid Time Off and 12 paid holidays
• Annual wage increases
• 403(b) retirement plan
• ORCA transit pass discount
• Free parking
• Flexible scheduling
• Self-care tools and weekly check-ins with your supervisor
• Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions

This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.

Join Us

If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.