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Remote Text Chat Operator Jobs in Auburn, WA (NOW HIRING)

Cecelia Health

Telehealth Registered Dietitian

Seattle, WA · On-site +1

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

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Remote Text Chat Operator information

See Auburn, WA salary details

$13

$22

$32

How much do remote text chat operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote text chat operator in Auburn, WA is $22.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $24.95 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.

What cities near Auburn, WA are hiring for Remote Text Chat Operator jobs?

Cities near Auburn, WA with the most Remote Text Chat Operator job openings:

Remote Text Chat Operator jobs near you

988 Crisis Services Clinician (multiple shifts)

Crisis Connections

Seattle, WA • Remote

$37.24/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Description

988 Crisis Services Clinician - Multiple Shifts


Make a life-saving impact when it matters most.

When the world is quiet, crisis doesn't stop. As a 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.

Multiple Schedule:

  • Day Shift: Thursday-Saturday, 8:00AM - 4:00 PM (Pacific Time)
  • Swing Shift: Thursday-Saturday, 12:00PM - 8:00 PM (Pacific Time)
  • Call Team assignment
  • Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program

988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.

Position Summary

The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.


Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.

Why Work the Night Shift?

  • Increased clinical autonomy and leadership responsibility
  • Fewer competing demands and distractions
  • Strong camaraderie with overnight teams
  • Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities

  • Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
  • Support staff with suicide risk assessment, de-escalation, and crisis intervention
  • Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
  • Provide real-time coaching, consultation, and feedback to staff
  • Ensure accurate and timely documentation in the electronic health record
  • Ensure compliance with all 988 program standards, policies, and procedures
  • Promote a professional, respectful, and supportive virtual team environment

Requirements

  • Master's degree in psychology, counseling, social work, or a related field
  • Mental Health Professional (MHP) status as defined by Washington State
  • Active Washington State credential or license, including: 
    • LICSW or LSWAIC
    • LMHC or LMHCA
    • LMFT or LMFTA
    • Psychologist or Psychiatrist
    • Agency Affiliated Counselor (AAC)
  • Minimum of two years of crisis intervention experience
  • Strong verbal, written, and typing skills
  • Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications

  • Call center, hotline, or telephone assessment experience
  • Experience within public mental health systems (especially King County)
  • Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation

  • $37.24 per hour + $4.00 an hour differential for working the night shift.
  • OPEIU union-represented position

Benefits & Support

  • Excellent medical, dental, and vision coverage - Click here to see all our benefits 
  • Generous Paid Time Off and 12 paid holidays
  • Annual wage increases
  • 403(b) retirement plan
  • ORCA transit pass discount
  • Free parking
  • Flexible scheduling
  • Self-care tools and weekly check-ins with your supervisor
  • Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions

This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.

Join Us

If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.


Your calm presence could be someone's lifeline.


Apply