Remote Text Chat Operator Jobs in Pennsylvania (NOW HIRING)

Based in Lancaster, PA, Clark Associates has been a disruptive force in the foodservice industry for over 50 years. As its newest division, Clark National Accounts has been charged with further expanding the reach of Clark's products and services through the strategic application of technology and innovation. Our team’s overarching goal is to provide creative and effective solutions to the unique needs and challenges of national accounts across Restaurant & Retail, Hospitality, Healthcare, Higher Education, Senior Living, Casino, B&I, and Entertainment industries as it relates to the sourcing of over 500K products across multiple categories that are required to run their day-to-day operations. Representing the Business Relations channel, Clark National Accounts continues to sustain an exhilarating growth rate, and with the desire for expansion, comes ample opportunities for professional development and the chance to impact the trajectory of an ever-evolving business unit. We're looking for hungry and humble candidates excited to work with some of the hottest national brands and be a part of our fast-growing team.

We're looking for an Account Coordinator to join our Commercial sector, growing relationships with our Casino, Entertainment and Hospitality partners. This position is responsible for supporting accounts by maintaining communication, addressing concerns, and coordinating with internal teams to ensure partner satisfaction, often working under the direction of an account manager or senior account manager. This includes account organization, resolving order & item needs, and facilitating smooth sales and project execution; acting as a liaison between partners and the company to maintain positive relationships and achieve business goals.

The ideal candidate will possess qualities in alignment with CNA's Core Values:

-Lead with Integrity

-Drive Innovation

-Take Ownership

-Pursue Excellence

Successful Account Coordinators often grow into Account Manager and Senior Account Manager roles while expanding ownership of strategic customer relationships.

• Partner Communication – regularly working with operators within companies to understand needs, provide updates on orders/projects and address concerns as a consultative thought partner. Own portions of partner-facing meetings and presentations as assigned by senior team members, representing CNA with professional communication and behavior.
• Account Management – maintains customer relationships & tracks information, while working diligently with senior/account managers to assist with business growth plans
• Internal Collaboration – coordinates tasks with internal teams, primarily account support & logistics support, to aide in resolving problems or suggesting process improvements
• Issue Resolution – identifies and resolves order & item issues in a timely manner, delegating to relevant teams as needed
• Assists in project execution for equipment needs, collaborates on staged order projects, and assists with quoting opportunities as needed from partner inquiries using strategic pricing strategy to capture higher win rates and maintain profitability
• Coordinates sample packages to partners as part of the business plan to expand category growth and/or cost-saving alternatives
• Escalates high-level issues to senior/account managers and/or management as needed
• Identifies areas for improvement in partner experience and platform enhancements
• CRM Documentation – ensures thorough, timely entry of all leads, opportunities, tasks, and account updates within 24-48 hours and reviews accuracy weekly

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

• Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
• Access to a home router and modem.
• A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
• A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
• The desire and ability to work and communicate with other team members via chat, webcam, etc.
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong understanding of sales processes and customer service principles
• Demonstrated ability to meet performance metrics
• Food service or hospitality experience is a plus
• Experience using a Customer Relationship Management software is a plus

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Extreme ownership and accountability
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

• On-Site Fitness Centers
• Dog-friendly Offices