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Remote Text Chat Operator Jobs in Sharon, PA (NOW HIRING)

GoHealth Urgent Care

Field Technician

Hermitage, PA · On-site +1

$18 - $24.75/hr

In depth knowledge and experience with server and desktop operating systems such as Windows Server ... Provide service and customer support via Phone, Chat, Email and In-Person field visits.

All JobsText Chat Operator JobsRemote Text Chat Operator JobsRemote Text Chat Operator Jobs in Sharon, PA

Remote Text Chat Operator information

See Sharon, PA salary details

$11

$18

$27

How much do remote text chat operator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote text chat operator in Sharon, PA is $18.50, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.77 per hour, depending on experience, location, and employer.

What is a remote text chat operator?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a remote text chat operator do?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What skills and qualifications are needed to thrive as a remote text chat operator?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

How do you become a remote text chat operator?

To become a remote text chat operator, you typically need good communication skills, a reliable internet connection, and sometimes prior customer service experience. Many employers require applicants to pass a skills test or training program and may prefer familiarity with chat platforms or specific tools. Job opportunities are often found through online job boards or company websites that list remote customer support roles.

What job categories do people searching Remote Text Chat Operator jobs in Sharon, PA look for?

The top searched job categories for Remote Text Chat Operator jobs in Sharon, PA are:

What cities near Sharon, PA are hiring for Remote Text Chat Operator jobs?

Cities near Sharon, PA with the most Remote Text Chat Operator job openings:

Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Sharon, PA as of June 2026, with employment types broken down into 4% Internship, 83% Full Time, 9% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,485 per year, or $18.5 per hour.

Field Technician

Hermitage, PA • On-site, Remote

GoHealth Urgent Care
Health Care and Social Assistance • 201 - 500 employees
Learn more about GoHealth Urgent Careexternal

$18 - $24.75/hr

Full-time

Posted 8 days ago

GoHealth Urgent Care rating

6.6

Company rating: 6.6 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

574th of 898 rated healthcare providers

Job description

You're more valuable than ever - And that's just how we'll make you feel.
  • Job Summary
    The IT Field Technician is tasked to deliver exceptional customer service while being responsible for the implementation and support at each of the Company's Urgent Care locations in assigned market(s) and assist other IT Field Services Technicians in other markets across the United States. This will include hardware and software troubleshooting, network and systems operations, and telecommunications. In addition to delivering IT Support services, technicians will be responsible for preparatory work and implementation of projects and new site rollouts including meeting vendors, completing site visits, installing equipment and testing/turn up through to first day support.
    The IT Field Technician will have a focus on agile and rapid deployment of projects. The role is expected to occasionally work outside of normal business hours, including nights and weekends and manage multiple competing tasks. Travel within the market will be required and occasional travel to other markets will be required based on business need.
    Job Location: Hermitage PA area.
    Qualifications
    Education Required:
    • High School Diploma or equivalent

    Licenses/Certifications Required:
    • None

    Work Experience Required:
    • 2+ years IT Field Service Technician experience
    • 2+ years Customer Service experience

    Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.:
    • Associate's degree
    • CompTIA A+
    • CompTIA NET+
    • Familiarity and experience with Healthcare regulatory compliance and reporting bodies.
    • Familiarity with healthcare specific applications and healthcare working environment.

    Knowledge, Skills, and Abilities
    • Ability to problem-solve, troubleshoot, test, and repair IT equipment, including but not limited to laptops, desktops (PCs/Apple) WiFi, switches, etc.
    • In depth knowledge and experience with server and desktop operating systems such as Windows Server 2016, Windows 7/10, and Mac OS
    • Thorough knowledge of network, host and application technologies, particularly in a healthcare environment.
    • Familiarity and experience with Healthcare regulatory compliance and reporting bodies (HIPAA, PCI, etc.)
    • Understanding of Information Technology Service Management (ITSM) concepts.
    • Proficiency in the Microsoft Office suite (Excel, Word, Outlook, Teams and PowerPoint)
    • Knowledge of hand tools and proper usage, including digital multimeters and network testers.
    • Familiarity with mobile tools, applications, and providing remote support.
    • Demonstrated ability to deliver complex IT projects on time.
    • Ability to adapt to a constantly changing environment; Manage a dynamic workload with competing priorities.
    • Proven work experience as an IT field service technician.
    • Ability to travel and work according to a changing schedule.
    • Excellent time management skills.
    • Exceptional customer service skills and ability to train users/customers as needed.
    • This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.

    Essential Duties and Responsibilities
    • Professionally represent IT to the market/joint venture partners, team members and leaders using a Single Point of Contact mindset.
    • Provide service and customer support via Phone, Chat, Email and In-Person field visits.
    • Troubleshoot technology problems reported by users.
    • Implement and support servers, VMs, desktop computers, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches.
    • Build relationships and trust with peers, market leadership, leads, and Team Members.
    • Cooperate with technical teams and share information across the organization.
    • Assume responsibility for customer satisfaction, assuring excellent relationships and service.
    • Comprehend customer requirements and make appropriate recommendations/briefings.
    • Perform all on-site activities related to installation, repair, maintenance, and decommissioning.
    • Provide clear and effective written and verbal communication, with an emphasis on tracking and documenting details in applicable systems.

    GoHealth Core Values
    GoHealth's Core Values, listed below, are essential functions of this position:
    • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
    • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.
    • Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
    • Courage & Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
    • Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

    Physical Requirements
    • Office Environment: Tasks may be conducted within a climate-controlled office setting.
    • Physical Activity: The role may require the ability to lift, carry, push, or pull materials, supplies, and equipment (up to 50+ lbs.) Duties typically involve a combination of sitting, standing, and walking, with frequent changes in position.
    • Travel: Travel may be required, including travel between Company locations and out-of-town destinations as needed (up to 75%).
    • Safety Equipment: May require the use of safety equipment for infection prevention.

    [DO NOT EDIT BELOW THIS LINE]
    Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders to perform other duties. Leadership may revise this job description at any time.
    Equal Employment Opportunity Statement
    The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.
    ADA Accommodation Statement
    Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion.
    Compliance Statement
    This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.
  • Posting Job Description

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All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

What GoHealth Urgent Care employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About GoHealth Urgent Care

Sourced by ZipRecruiter

At GoHealth Urgent Care, we GO above and beyond for our patients, communities and team members to ensure effortless, personal and connected experiences. That's why we partner with the most innovative and integrated health systems and staff our centers with the most knowledgeable providers. GoHealth Urgent Care has partnered with Northwell Health, New York State's largest health care provider and private employer, to create a network of over 50 urgent care centers throughout the New York City metro area and Long Island. The partnership provides patients with greater access to innovative urgent care through state-of-the-art technology and unique patient access tools, such as online registration and appointment scheduling.

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Atlanta, GA, US

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