Remote Text Chat Operator Jobs in Massachusetts (NOW HIRING)

"We enable greatness in people and organizations everywhere. "FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100 , Fortune 500 , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey.com .
Job Title: Producer
Division & Department: Corporate Client Support
Status: On-Call Hourly
Reports to: Director, All Access Care
Location: Remote - Anywhere in the contiguous United States
Wage: $15-16/hour
Job Summary
The primary role of the Live Online Producer is to provide excellent customer service to our clients as well as consultants. You will provide technical support as well as support client engagement during live online webinars via chat, text, or phone support.
Essential Job Functions
Support a variety of online webinar platforms including Zoom, Webex, & Microsoft Teams. Must be willing to learn additional platforms as needed.
Build strong relationships with clients and internal facilitators by providing clear communication and creative solutions to problems that may arise. This may include a short meeting prior to a webinar, logging into the session early, and being available for debriefing.
Troubleshoot audio/visual connection issues and provide ongoing technical support throughout the webinar such as muting attendees where needed or managing audio cues.
Provide feedback to improve the webinar experience for participants and facilitators.
Assist facilitators with administrative tasks such as capturing participant comments, distributing digital participant material, and taking attendance if needed.
Assist in other projects and administrative tasks as requested.
Basic Qualifications
1+ years of experience in customer service and/or call centers.
Preferred Skills & Experience
Some college
Ability to read and speak in Spanish
Proficiency with Outlook, Google Drive, and MS Teams.
Critical thinker with the ability to troubleshoot and adapt quickly.
Motivated team player with a strong work ethic who thrives in a fast-paced environment.
Available to work a flexible schedule that meets the demands of an international audience.
#LI-Remote
#LI-ME1
Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
Employer Information
Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit https://franklincoveybenefits.com/enroll/ .
For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/ .
FranklinCovey is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Notice and Pay Transparency Nondiscrimination Provision.
Direct Reasonable Accommodation requests [email protected].
For our Privacy Policy, please visit https://www.franklincovey.com/privacy (https://sites.google.com/franklincovey.com/equal-employment-opportunity/adaraptnp) .