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Remote Text Chat Agent Jobs in Pennsylvania (NOW HIRING)

Surety/Bond Insurance Producer

Wayne, PA · On-site +1

$40K - $54K/yr

This hybrid role offers the flexibility of both remote and in-office work, focusing on expanding ... The false offers use fake websites, email addresses, group chats and text messages. The Company ...

This is a remote position. Customer Service Specialist - Make a Difference for Our Customers Every ... Laptops are not eligible for the work-at-home agent program. ● A 19″ flat panel monitor ...

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Remote Text Chat Agent information

What is a remote text chat agent?

Remote Text Chat Agents are customer service professionals who assist clients and customers through online chat platforms, rather than over the phone or in person. They typically work from home or another remote location, using specialized software to respond to inquiries, provide support, and resolve issues in real-time via text. This role is popular in industries such as e-commerce, technology, and telecommunications, where timely and efficient online communication is essential. Remote Text Chat Agents must have strong written communication skills, fast typing abilities, and the capacity to multitask. They often handle multiple conversations at once and are expected to maintain a friendly and professional tone throughout each interaction.

What are the key skills and qualifications needed to thrive as a remote text chat agent?

To thrive as a Remote Text Chat Agent, you need excellent written communication, fast and accurate typing, and basic computer literacy, usually with a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, LiveChat, or Intercom is commonly required. Strong problem-solving abilities, patience, and professionalism help agents provide outstanding service and handle challenging conversations. These skills are crucial for delivering timely, effective support and ensuring positive customer experiences in a virtual environment.

What are some common challenges faced by remote text chat agents, and how can they be managed effectively?

Remote text chat agents often encounter challenges such as managing multiple chats simultaneously, maintaining a high level of accuracy, and ensuring timely responses. Balancing these tasks while working independently requires strong organizational skills and effective time management. Regular training, clear communication guidelines, and access to a supportive team or supervisor can help agents overcome these challenges and provide excellent customer service.

What is the difference between Remote Text Chat Agent vs Customer Service Representative?

AspectRemote Text Chat AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in chat softwareHigh school diploma or equivalent; customer service training
Work EnvironmentRemote, online chat platformsCall centers, retail stores, or remote
Industry UsageTech, e-commerce, service industriesRetail, telecom, banking
Search & Comparison IntentFocus on online chat support rolesBroader customer service roles including phone and in-person

Remote Text Chat Agents primarily handle customer inquiries via online chat platforms, requiring specific training in chat software. Customer Service Representatives may work across multiple channels, including phone and in-person, with broader customer service responsibilities. Both roles are common in various industries, but Remote Text Chat Agents focus on digital communication, making them ideal for remote, online support positions.

What cities in Pennsylvania are hiring for Remote Text Chat Agent jobs?

Cities in Pennsylvania with the most Remote Text Chat Agent job openings:

Surety/Bond Insurance Producer

Trucordia

Wayne, PA • On-site, Remote

$40K - $54K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago


Key responsibilities

  • Develop and execute sales strategies to acquire new commercial insurance clients in the PA market

  • Cultivate and maintain strong relationships with existing clients to ensure retention and growth

  • Conduct thorough risk assessments and recommend appropriate insurance solutions to meet clients' needs


Job description

Company Description

Extraordinary opportunity. Exceptional experience.

Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we’ve come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and opportunities for our employees, clients and stakeholders.

We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.

Trucordia Values

  1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
  2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
  3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of “what’s next”?
  4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
  5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we’re building together, as well as the impact we’re having on our clients and communities.
Job Description

We are seeking a dynamic and results-driven Commercial Insurance Producer to join our team in Philadelphia, United States. This hybrid role offers the flexibility of both remote and in-office work, focusing on expanding our commercial insurance business in the Pennsylvania market.

  • Develop and execute sales strategies to acquire new commercial insurance clients in the PA market
  • Cultivate and maintain strong relationships with existing clients to ensure retention and growth
  • Conduct thorough risk assessments and recommend appropriate insurance solutions to meet clients' needs
  • Collaborate with clients and prospects to design customized insurance programs
  • Stay current with industry trends, regulatory changes, and emerging risks in the commercial insurance sector
  • Represent the company at industry events, networking functions, and client meetings
  • Achieve and exceed sales targets and performance goals
  • Utilize CRM software to manage client information and track sales activities
  • Participate in ongoing training and professional development to enhance product knowledge and sales skills
Qualifications
  • Property and Casualty (P&C) insurance license required
  • Bachelor's degree in Business, Finance, or related field preferred
  • Proven track record of success in commercial insurance sales, with a minimum of 3-5 years of experience
  • Strong knowledge of commercial insurance products, risk management, and the Pennsylvania insurance market
  • Excellent communication, interpersonal, and negotiation skills
  • Demonstrated ability to build and maintain client relationships
  • Proficiency in CRM software and Microsoft Office suite
  • Self-motivated with a results-oriented approach to achieving sales targets
  • Ability to analyze complex risks and develop tailored insurance solutions
  • Strong time management and organizational skills
  • Additional insurance certifications such as CPCU or CIC are a plus
  • Willingness to travel within the Pennsylvania market as needed
  • Adaptability to work in a hybrid environment, balancing remote and in-office responsibilities

Additional Information

Please see our company Benefits:

  • Medical, Dental, Vision
  • Life Insurance and AD&D
  • FSA / HSA
  • Accident
  • Critical Illness
  • Hospital Indemnity
  • Supplemental Health Insurance
  • EAP
  • Pet Insurance
  • 11 Paid Holidays
  • Flexible PTO
  • 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”)  is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy.  Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.