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Remote Telephonic Rn Health Coach Jobs in Norfolk, VA

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Remote Telephonic Rn Health Coach information

See Norfolk, VA salary details

$16

$35

$58

How much do remote telephonic rn health coach jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for remote telephonic rn health coach in Norfolk, VA is $35.30, according to ZipRecruiter salary data. Most workers in this role earn between $28.61 and $37.21 per hour, depending on experience, location, and employer.

What is a remote telephonic RN health coach?

A Remote Telephonic RN Health Coach is a registered nurse who provides health education, support, and guidance to patients over the phone or through virtual platforms. Their primary role is to help individuals manage chronic conditions, improve their lifestyle choices, and achieve better health outcomes by offering personalized coaching and resources. Working remotely, these professionals collaborate with patients, families, and other healthcare providers to create care plans, monitor progress, and motivate individuals toward healthier behaviors. They play a key role in preventive care, disease management, and patient empowerment. This position allows nurses to make a positive impact without direct, in-person contact.

What are some common challenges faced by remote telephonic RN health coaches, and how can they be addressed?

Remote Telephonic RN Health Coaches often face challenges such as building rapport with patients without face-to-face interaction, managing a high volume of calls, and ensuring patient engagement remotely. To address these, strong communication skills, empathy, and the use of structured coaching frameworks are essential. Leveraging technology for documentation and scheduling, participating in regular team huddles, and staying updated with best practices also help maintain efficiency and effectiveness in delivering patient care and support.

What are the key skills and qualifications needed to thrive as a remote telephonic RN health coach, and why are they important?

To thrive as a Remote Telephonic RN Health Coach, you need a registered nursing license, experience in case management or health coaching, and strong knowledge of chronic disease management. Familiarity with telephonic coaching platforms, electronic health records (EHRs), and care management software is typically required. Excellent communication, motivational interviewing, and active listening skills make someone stand out in this role. These abilities are crucial for effectively supporting patients remotely, fostering engagement, and promoting positive health outcomes.

What is the difference between Remote Telephonic Rn Health Coach vs Remote Telephonic Rn Case Manager?

AspectRemote Telephonic Rn Health CoachRemote Telephonic Rn Case Manager
CredentialsRN license, health coaching certificationRN license, case management certification (e.g., CCM)
Work EnvironmentRemote, telephonic coaching sessionsRemote, coordinating patient care
Employer & IndustryHealth and wellness companies, insuranceHealthcare providers, insurance companies
Job FocusPromoting healthy behaviors, lifestyle coachingManaging patient care plans, resource coordination

While both roles require RN licensure and involve telephonic work, the Remote Telephonic Rn Health Coach primarily focuses on health promotion and lifestyle coaching. In contrast, the Remote Telephonic Rn Case Manager concentrates on coordinating patient care and managing treatment plans. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are popular job titles related to Remote Telephonic Rn Health Coach jobs in Norfolk, VA?

For Remote Telephonic Rn Health Coach jobs in Norfolk, VA, the most frequently searched job titles are:

What job categories do people searching Remote Telephonic Rn Health Coach jobs in Norfolk, VA look for?

The top searched job categories for Remote Telephonic Rn Health Coach jobs in Norfolk, VA are:

What cities near Norfolk, VA are hiring for Remote Telephonic Rn Health Coach jobs?

Cities near Norfolk, VA with the most Remote Telephonic Rn Health Coach job openings:

Remote Telephonic Rn Health Coach jobs near you
Infographic showing various Remote Telephonic Rn Health Coach job openings in Norfolk, VA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $73,428 per year, or $35.3 per hour.

VA - RN Case Manager (Tidewater Area)

PONOS MGMT INC

Hampton, VA • Remote

$80K - $125K/yr

Full-time

Posted 2 days ago

New

Job description

Organizational Overview

Ponos Care is a physician-led, value-based healthcare organization committed to delivering compassionate, holistic care to individuals with complex, chronic, inflammatory and immune-related conditions. We integrate social, mental, physical and economic solutions to address the unique needs of our patient populations including those living with sickle cell disease, ulcerative colitis, Crohn’s disease, severe rheumatoid arthritis, lupus, multiple sclerosis and chronic kidney disease. Our mission is to improve health equity and enhance outcomes and quality of life by reducing avoidable emergency department and hospitalizations through comprehensive care coordination, home-based and telehealth services and innovative treatment models. We provide services on a national level in diverse communities, focusing on holistic, member-centered care that promotes independence and well-being for our members. improving outcomes for individuals living with chronic, inflammatory, and immune-related conditions.


The RN Case Manager (TOC / Travel Infusion / RPM / LTSS (Hybrid / Telephonic Role) supports Medicaid populations through proactive telephonic outreach, comprehensive assessments, and collaboration with interdisciplinary teams. This role helps ensure members receive appropriate case management and care coordination services that promote independence and quality of life.

Position Overview

The RN Case Manager (TOC / Travel Infusion / RPM / LTSS (Hybrid / Telephonic Role) is a hybrid role integrating telephonic case management and care coordination with travel-based home infusion therapy, TOC, RPM and LTSS responsibilities. In this role, the nurse manages a complex caseload of members and provides both remote support and in-person clinical care as needed to achieve optimal health outcomes. Key duties include proactive telephonic outreach, comprehensive assessments (telephonic and in-home), individualized care planning, and coordination of medical, behavioral health, and social support services for members across multiple states. The nurse collaborates with interdisciplinary teams, providers, caregivers, and community resources to ensure continuity of care and safe transitions, with the goal of reducing avoidable hospital readmissions and emergency department utilization while enhancing quality metrics (HEDIS/STAR) and member satisfaction. As needed, this role travels to patients’ homes to perform infusion therapies and acute pain management, including IV-line placement, administration of intravenous treatments, and monitoring of patient response and vital signs during and after infusions. The RN provides education to members and families on treatment plans, medications, preventive care, and self-management strategies, reinforcing disease management and holistic wellness principles. Success in this role requires flexibility, clinical expertise, and a commitment to health equity, as the RN adapts between remote case management and mobile healthcare delivery, ensuring high-quality, patient-centered care in every setting. This role supports value-based care initiatives and ensures care management activities meet applicable regulatory, quality, and documentation standards, including NCQA and HEDIS requirements.


Core Responsibilities

Patient Assessment & Care Planning

  • Comprehensive Assessments: Conduct complete initial assessments of members via telephonic outreach or in-home visits as appropriate, including thorough evaluation of medical history, current health status, LTSS eligibility, functional abilities, caregiver support, and social needs. Use findings to identify risks and determine necessary interventions.
  • Individualized Care Plans: Develop and implement personalized care plans addressing each member’s medical, behavioral health, social determinant, and (if needed) infusion therapy needs, in collaboration with the member, their family, and the interdisciplinary care team. Reassess member conditions continuously and modify care plans as needed to reflect changing needs and ensure effective care transitions (e.g., discharge planning after hospitalizations).

Clinical Care & Infusion Services

  • Infusion Therapy Administration: Provide direct clinical care as needed by administering infusion therapies and acute pain management treatments in members’ homes or community settings, performing IV line placements and medication administration in accordance with physician orders and established safety protocols. Monitor vital signs and member responses to treatments, making immediate adjustments or interventions as appropriate to ensure patient safety and comfort.
  • Preventive & Rehabilitative Nursing: Implement appropriate preventive and rehabilitative nursing procedures during in-person visits to support long-term health outcomes, including proactive care interventions and reinforcement of self-management skills for chronic condition management. Use of RPM (Remote patient monitoring) for high utilizers – monitoring feeds for triggers for clinical interventions.
  • Member Education & Advocacy: Educate members and their families on treatment plans, medications, disease management, and preventive care strategies to promote self-care and independence. Provide counseling and holistic wellness coaching as needed and serve as a member advocate to ensure that care is culturally competent and aligned with the member’s values and needs.

Case Management & Care Coordination

  • Service Coordination: Coordinate clinical services and resources across the continuum of care by working closely with primary care providers, specialists, and community-based organizations to arrange appropriate treatments, referrals, and support services. Facilitate smooth transitions of care (e.g., post-hospital discharge follow-up) to maintain continuity of care.
  • Ongoing Monitoring & Support: Conduct regular outreach to check on members’ progress, monitor their adherence to care plans, and proactively address barriers to care (e.g., scheduling issues, transportation, social challenges). Utilize remote patient monitoring tools and data to track health status, identify early signs of deterioration, and prompt timely interventions for chronic disease management. Triage and escalate high-risk findings or urgent clinical/behavioral health concerns per established protocols and triggers.
  • Interdisciplinary Collaboration and Communication: Ensure timely communication and information sharing among all care team members, including the Primary Care Provider (PCP) and specialists, especially when significant changes occur in a member’s condition or care plan. Participate in interdisciplinary team meetings and case reviews to align on care strategies and optimize coordinated care delivery.
  • Community Resources & Referrals: Identify and connect members with relevant community-based programs, social services, and support organizations to address social determinants of health and augment the care plan. Follow up to ensure services are accessed and needs are met.

Documentation & Quality

  • Accurate Record-Keeping: Document all member assessments, care plans, outreach calls, visits, interventions, and outcomes promptly and accurately in the electronic health record (EHR/EMR) systems, in accordance with organizational policy and best practices.
  • Quality Standards: Ensure all documentation and care coordination activities meet organizational, audit, and regulatory standards (e.g., CMS, NCQA, HEDIS requirements), maintaining compliance with patient privacy (HIPAA) and safety protocols. Actively participate in quality improvement initiatives and monitor patient outcomes to identify opportunities for better care coordination and performance improvement.

Program Development & Innovation

  • Policy & Workflow Improvement: Contribute to developing and refining case management and mobile infusion care policies, procedures, and workflows to enhance efficiency and operational excellence. Identify and implement innovative approaches to expand telehealth and home-based infusion services and improve access to care for underserved populations.
  • Value-Based Care & Growth: Support Ponos Care’s value-based care goals by proposing and adopting best practices in care coordination and infusion therapy. Provide feedback to leadership on clinical outcomes and workflow improvements and assist in scaling successful care models to new regions or patient populations.

Regulatory & Compliance

  • Regulatory Adherence: Ensure full compliance with all relevant federal and state nursing regulations, CMS guidelines, and healthcare quality standards in daily practice. Strictly adhere to organizational policies, clinical protocols, and documentation requirements to maintain regulatory compliance.

Privacy & Safety:

  • Maintain patient privacy and confidentiality in accordance with HIPAA and organizational standards. Follow all safety procedures for infusion therapy and medication administration to minimize risk and ensure patient safety.

Qualifications and Education

  • Education & Licensure: Bachelor’s degree in nursing (BSN) or equivalent required. Active multistate Registered Nurse (RN) license in all state(s) of practice. CPR/BLS certification required.
  • Experience: Minimum 2+ years of clinical nursing experience in relevant settings such as care management, population health, acute care, infusion therapy, hematology, pain management, or community health. Experience serving Medicaid or complex care populations is preferred. Knowledge of Long-Term Support Services is preferred.
  • Certifications: Certified Case Manager (CCM) preferred. Additional specialty certifications such as ACLS (Advanced Cardiac Life Support), ONCC (Oncology Nursing), or CRNI (Certified Registered Nurse Infusion) are highly desirable.
  • Skills: Strong clinical, communication, and critical-thinking skills with proven ability to manage a complex caseload in a remote/hybrid environment. Expertise with electronic health record systems and remote patient monitoring technology is preferred.
  • Other Requirements: Active driver’s license and willingness to travel to patient homes across assigned regions. Commitment to health equity and delivery of culturally competent care in diverse communities. Bilingual proficiency is a plus.

EEO Statement

We are an Equal Opportunity Employer and are committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.


We believe inclusion strengthens our organization and enhances our ability to serve members and communities nationwide. We are committed to providing reasonable accommodation for qualified individuals with disabilities throughout the recruitment and employment process.