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Remote Telephone Operator Jobs in Troy, MI (NOW HIRING)

Hello Innovation

Customer Happiness Hero (Remote)

Detroit, MI · Remote

$16.50 - $22.25/hr

This is a fully remote position, with full-time, part-time, and evening/weekend-only schedules available. ABOUT US At Hello Innovation, we're more than just a company; we're a force for change. As ...

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Troy, MI

Remote Telephone Operator information

See Troy, MI salary details

$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote telephone operator in Troy, MI is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Troy, MI? For Remote Telephone Operator jobs in Troy, MI, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Troy, MI look for? The top searched job categories for Remote Telephone Operator jobs in Troy, MI are:
What cities near Troy, MI are hiring for Remote Telephone Operator jobs? Cities near Troy, MI with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Troy, MI as of June 2026, with employment types broken down into 66% Full Time, 19% Part Time, 10% Contract, and 5% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $35,208 per year, or $16.9 per hour.

Member Services Advocate

AAA Life Insurance Company

Livonia, MI • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

Overview
AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive.
AAA Life is seeking to hire a Member Service Advocate that will be responsible for supporting all lines of insurance processing including: generating enrollments, providing exceptional customer service, and performing administrative tasks based upon member inquiries and requests. The goal is to exceed member expectations for the products we market and the services we provide and allow them an easy way of doing business with AAA Life Insurance Company.
This is fast-paced, inbound call center, providing outstanding service to our current members/policyholders.
Responsibilities
How You'll Work
Work Solution: Remote
Relocation Eligibility: Not Available
  • Demonstrate and continue to develop detailed and proven understanding of all AAA Life products and processes associated with providing service to the member.
  • Responsible for handling member inquiries and providing resolution to problems that may require additional escalation in a way that reflects the Member Experience philosophy of Speed, Accuracy and Style.
  • Exhibits strong communication and collaborative qualities and be able to deliver information confidently to members.
  • Follows appropriate procedures to approve and process reinstatement forms within guidelines.
  • Enroll members in coverage as opportunities are presented.
  • Assist management in the receipt and resolution of insured's and member complaints.
  • Consistently leverage our brand and our dedication to creating a positive member experience.
  • Transfer and/or redirect members to other AAA Life Insurance departments and contacts when necessary.
  • Performs other duties as assigned.

Qualifications
  • High School diploma required; some college level coursework preferred.
  • Minimum 2 years' experience in a customer service related position required
  • Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.

Preferred Qualifications
  • Insurance/call center experience preferred.
  • Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
  • Perform accurate mathematical calculations (addition, subtraction, multiplication and division.)
  • Prior experience navigating and operating multiple computer applications and telephone technologies desired.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

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