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Remote Telephone Operator Jobs in Philadelphia, PA

Ohm Systems, Inc

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Pharmacy Technician - Remote

Philadelphia, PA · Remote

$20.75 - $22.75/hr

This individual will be responsible for handling inbound telephone inquiries from members ... Adhere to standard operating procedures to ensure contact handling accuracy and operational ...

Ohm Systems, Inc

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Prior Authorization Technician - Remote

Philadelphia, PA · Remote

$20.75 - $22.75/hr

This individual will be responsible for handling inbound telephone inquiries from members ... Adhere to standard operating procedures to ensure contact handling accuracy and operational ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Philadelphia, PA

Remote Telephone Operator information

See Philadelphia, PA salary details

$9

$18

$25

How much do remote telephone operator jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote telephone operator in Philadelphia, PA is $18.02, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.66 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are the most commonly searched types of Telephone Operator jobs in Philadelphia, PA?

The most popular types of Telephone Operator jobs in Philadelphia, PA are:

What are popular job titles related to Remote Telephone Operator jobs in Philadelphia, PA?

For Remote Telephone Operator jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Philadelphia, PA look for?

The top searched job categories for Remote Telephone Operator jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Telephone Operator jobs?

Cities near Philadelphia, PA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Philadelphia, PA as of August 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,486 per year, or $18 per hour.

Pharmacy Technician - Remote

Ohm Systems, Inc

Philadelphia, PA • Remote

$20.75 - $22.75/hr

Contractor

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Duties

The pharmacy technician supports the organization’s mission and purpose by providing front-line customer support for a diverse portfolio of customers. This individual will be responsible for handling inbound telephone inquiries from members, pharmacies, and prescribers in our National Customer Care Center. Consistently meet established productivity, schedule adherence, and quality standards.

RESPONSIBILITIES:

  • Provide real-time support to pharmacies with point of service inquiries.
  • Educate prescribers on formulary and prior authorization processes.
  • Enter customer data and other relevant information into our documentation tool.
  • Assist members with pharmacy benefit inquires.
  • Adhere to standard operating procedures to ensure contact handling accuracy and operational effectiveness.
  • Effectively communicate issues and resolutions to customers and appropriate internal staff.

Skills: 

  •  3 to 5 years Recent PBM and/or pharmacy experience

 

Education

  • HS Diploma/GED
  • Bachelor’s Degree or equivalent experience preferred
  • Pharmacy Technician Certification (PTCB or NHA) preferred
  • The national pharmacy technician certification is preferred. We accept a national certification with either the PTCB or NHA.

Company Description

Ohm Systems, Inc. specializes in IT and Healthcare staffing services, dedicated to linking highly skilled professionals with our public and private clients across the United States. Our track record showcases our commitment to delivering outstanding staffing and consultancy solutions to our clients. We prioritize diversity and inclusivity and take pride in being an employer that promotes equal opportunities and affirmative action. Our goal is to foster an inclusive work environment that embraces individuals from all backgrounds, irrespective of their gender, race, or orientation.