This is a remote opportunity - MST/CST Preferred but not required - Role may need candidate to accommodate MST hours if located outside that area.* Essential Duties and Responsibilities include the ...
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This is a remote opportunity - MST/CST Preferred but not required - Role may need candidate to accommodate MST hours if located outside that area.* Essential Duties and Responsibilities include the ...
Remote Telephone Operator information
See Longview, WA salary details
$9.84 - $11.41
0% of jobs
$11.41 - $12.99
1% of jobs
$12.99 - $14.57
3% of jobs
$14.57 - $16.14
11% of jobs
$16.81 is the 25th percentile. Wages below this are outliers.
$16.14 - $17.72
24% of jobs
The median wage is $18.31 / hr.
$17.72 - $19.30
29% of jobs
$20.19 is the 75th percentile. Wages above this are outliers.
$19.30 - $20.87
12% of jobs
$20.87 - $22.45
8% of jobs
$22.45 - $24.03
6% of jobs
$24.03 - $25.60
3% of jobs
$25.60 - $27.18
2% of jobs
$9
$19
$27
How much do remote telephone operator jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for remote telephone operator in Longview, WA is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $20.96 per hour, depending on experience, location, and employer.
What is a remote telephone operator?
Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are the key skills and qualifications needed to thrive as a remote telephone operator?
To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.
What are some common challenges faced by remote telephone operators and how can they be addressed?
Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.
What is the difference between Remote Telephone Operator vs Customer Service Representative?
| Aspect | Remote Telephone Operator | Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent; communication skills | High school diploma or equivalent; communication skills |
| Work Environment | Home-based, call centers, or office settings | Home-based, call centers, or office settings |
| Industry Usage | Telecommunications, emergency services, customer support | Retail, tech, banking, and various service industries |
| Job Focus | Handling calls, routing, basic info provision | Resolving customer issues, providing product info, support |
While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.
What are popular job titles related to Remote Telephone Operator jobs in Longview, WA?
For Remote Telephone Operator jobs in Longview, WA, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Longview, WA look for?
The top searched job categories for Remote Telephone Operator jobs in Longview, WA are:
What cities near Longview, WA are hiring for Remote Telephone Operator jobs?
Cities near Longview, WA with the most Remote Telephone Operator job openings:
Looking for a driven Customer Service Representative!
Ridgefield, WA • Remote
Portable Meister LLC
$17/hr
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
Job description
Summary
The purpose of this position is to provide exceptional customer service while actively converting inquiries into booked business for Go Mini’s portable storage. This role answers inbound calls, quotes rates, builds customer confidence, and guides prospects through the decision process to secure bookings. Responsibilities also include billing, A/R and collections, outbound follow-up, and proactive business development.
*This is a remote opportunity - MST/CST Preferred but not required - Role may need candidate to accommodate MST hours if located outside that area.*
Essential Duties and Responsibilities include the following. (Other duties may be assigned)
• Use consultative sales techniques to understand customer needs and recommend the best storage solution.
• Confidently overcome pricing objections and communicate value to convert inquiries into bookings.
• Follow structured sales conversation flow to improve conversion rates.
• Identify opportunities to upsell larger units, longer rental durations, or additional services when appropriate.
• Professionally answer calls within 2-3 rings inquiring about Go Mini’s portable storage containers
• Communication with customers can also include texts and emails in addition to the Ring Central phone line’s
• Add new customer contact information, send contract and email credit card link for retail customers
• Add business customers accounts into GM1 including contact information, discuss billing preferences and terms and establish contract for initial delivery.
• Schedule delivery and pick up, discuss drop off and pick up rates and any mileage charges. Confirm with customer location of unit and any access requirements for placement of unit, direction of doors and any special needs for units sold in GM1 System.
• Provide administrative support for location managers & drivers for converted leads into our GM1 systems for operations and growth.
• Initiate outbound calls to leads created by customers online to request quotes, answer any additional questions and convert lead to a sale.
• Daily/weekly/monthly billing for Retail and business customers, per terms of the service contract.
• Call and update in GM1 for any failed credit card notices, call customer and manage the process until completed. Escalate to manager any retail customer that goes beyond one week and any business customer beyond 45th day.
• Account Receivables to delinquency
• Assist on Excel spreadsheets and pull and organize data (special projects)
• Assist with account changes in GM1 Customer Maintenance, Shopping other providers, new unit inventory, unit repair process and other needs as assigned.
Characteristics and Competencies Required
The successful candidate is:
• A professional both with internal and external customers
• A high-output producer. They have a high sense of urgency to get things done
• Highly organized with great attention to detail
• Accountable, takes responsibility for assigned responsibilities.
• A good listener and clear communicator
Compensation & Benefits
$17/hour
40hrs/week (2 paid 15 minute breaks and 30 minutes unpaid for lunch)
Hours: 8:30am - 5p
A competitive benefits package including healthcare (medical/vision/dental) premium costs for the employee covered fully by the company with an employer contribution towards dependent premiums, PTO, 401k.
EEO: CFM Management, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, or any other protected class. *Must be authorized to work in the US
Right to Work (English)
Right to Work (Spanish)
E-Verify Notice