Remote Telephone Operator Jobs in Lacey, WA (NOW HIRING)

Salary : $61,332.00 - $82,440.00 Annually
Location : Multiple Locations Statewide, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number: 2026-06320
Department: Employment Security Department
Division: Workforce Services
Opening Date: 08/17/2026
Closing Date: 8/31/2026 11:59 PM Pacific
Salary Information: The high end of the salary range, Step M is typically a longevity step
Description
This is a full-time, permanent Agricultural Services Coordinator (MA3) position that is primarily telework with occasional need to work in the office.
This position is Occasional Dual Language (OCDL), requiring the incumbent to be able to occasionally read and communicate effectively in person, via telephone and in writing in Spanish.
The WorkSource Services Division (WSD) statewide Management Analyst 3 (MA3) Agricultural Services Coordinator improves the lives of migrant and seasonal farmworkers and supports WorkSource offices with farmworker recruitment, referral, and placement processes. This position leads efforts to streamline job placement, career development, and clearance order operations, ensuring timely follow-up and placement verification while safeguarding worker rights. Additionally, this position works closely with the Wagner-Peyser Program Operations team to enhance coordination and consistency across agricultural workforce programs. This position is the primary backup for all Wagner-Peyser PSS duties.
The ideal candidate thrives in environments that require cross-functional collaboration and should be comfortable in a role that involves statewide coordination. They are comfortable leading efforts to streamline job placement, career development, and clearance order operations and can effectively manage follow-up and placement verification processes. Their ability to provide training and technical guidance to WorkSource offices ensures consistent and high-quality service delivery across the state. As a trusted partner to the Wagner-Peyser Program Support Specialist they demonstrate agility in adapting to evolving program needs and serve as a backup for Wagner-Peyser duties.
Above all, the ideal candidate is passionate about agricultural workforce development and committed to strengthening migrant and seasonal farmworker, employer and stakeholder relationships. They understand the unique challenges and opportunities within agricultural labor markets and are driven to create equitable, efficient systems that benefit both workers and employers. Their leadership style is proactive, inclusive, and focused on continuous improvement.
Duties
As the Agricultural Services Coordinator (MA3), you will help lead the Wagner-Peyser and Migrant and Seasonal Farmworker (MSFW) programs, and provide leadership and support to the WorkSource system, with a focus on helping more people enter secure careers. You will be a force for economic inclusion and equity, along with a team of like-minded professionals.
You will use your strong customer service experience and problem-solving skills to track and communicate activities and job seeker outcomes through regular briefings, performance management, and reports, including using visual management tools. You will also assist with developing and updating procedures and policies and train staff as needed. You may also serve as a program representative on various internal teams, special projects, and initiatives and coordinate program services and resources. This role acts as a subject matter expert and program liaison and provides consultation to internal and external entities regarding the functions of the program.
Some of what you'll be doing:

• Provide program expertise, training, performance management, and technical assistance to WorkSource offices and the statewide Wagner-Peyser and MSFW programs.
• Lead teams and develop/promote processes that lead to the continuous improvement of service delivery to meet the needs of both the customer and the agency.
• Create and maintain program specific desk-aides, standard operating policies, procedures, and manuals to ensure compliance with all programmatic rules, regulations and laws.
• Review and interpret state and federal rules and regulations; inform staff of agency changes and adjustments; ensure policies and procedures are understood and followed; design and deliver related training to employees statewide.
• Assist Employment Service and Economic Inclusion Manager with oversight of program services to meet or exceed performance measures; assist with establishing measurable goals and expectations, initiatives, and indicators in support of the agency mission, vision, business goals, workforce and WorkSource system.

• Identify potential performance or operational problems, analyze and evaluate operating performance data, and provide management a set of options and recommendations.

To request a detailed position description, click here
Qualifications
Qualifying candidates will meet one of the following criteria options:
For all options below, you MUST be able to occasionally read and communicate effectively in person, via telephone and in writing in Spanish.
Option 1:

• Seven (7) years of equivalent education/experience.
• Experience includes conducting research, analyzing policies, laws, rules or regulations.

Option 2:

• Associates degree in business administration, public administration, law, public health, health administration, or a related field AND
• Five (5) five years of experience conducting research and analyzing policies, laws, rules or regulations.

Option 3:

• Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field AND
• Three (3) years of experience conducting research and analyzing policies, laws, rules, or regulations.

Option 4:

• Comparable combination of graduate education and experience totaling seven (7) years.

Required experience includes:

• Advisory Skills: Ability to provide professional and technical guidance.
• Analytical Expertise: Proficiency in evaluating complex, multi-dimensional issues.
• Process Improvement Expertise: Proficiency in streamlining and enhancing business processes.
• Strategic Thinking: Ability to align process changes with organizational goals.
• Analytical Skills: Ability to evaluate and resolve business issues.
• Reporting Expertise: Proficiency in creating reports and visuals to present findings.
• Training Development Skills: Ability to design and deliver operational training.

Required equity competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred/Desired Qualifications:

• Program Expertise: Knowledge of WorkSource, Wagner-Peyser, Migrant and Seasonal Farmworker (MSFW) programs, and/or related programs.
• Training and Design: Skill in designing, developing, and delivering statewide training using Human Centered Design (HCD) and Lean principles.
• Data and Analysis: Strong capability in conducting data-driven analysis, performance tracking, and preparing comprehensive stakeholder reports.
• Liaison & Networking: Public speaking and relationship-building skills to represent the Employment Security Department (ESD) with agricultural employers and community partners.
• Strategic Planning: Experience contributing to long-range planning, resource allocation, and consensus-based team management.

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.

Please submit ONLY the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you NOT include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit ONLY your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Supplemental Information
Why work with us?
Our drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact or at 360-819-6996 or the , prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.