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Remote Telephone Operator Jobs in Kent, WA (NOW HIRING)

Getaway

Customer Representative

Medina, WA · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

Getaway

Customer Representative

Medina, WA · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Kent, WA

Remote Telephone Operator information

See Kent, WA salary details

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How much do remote telephone operator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote telephone operator in Kent, WA is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $21.97 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Kent, WA?

For Remote Telephone Operator jobs in Kent, WA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Kent, WA look for?

The top searched job categories for Remote Telephone Operator jobs in Kent, WA are:

What cities near Kent, WA are hiring for Remote Telephone Operator jobs?

Cities near Kent, WA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you

Customer Service Representative { REMOTE }

Schermerhorn Real Estate Holdings, Inc.

Seattle, WA

$32 - $45/hr

Full-time

Re-posted 26 days ago

Job description


Schermerhorn employs experienced, courteous staff members to offer residents and clients a friendly and professional experience in all areas of service provided. The Schermerhorn Standard is achieved by first considering the needs of businesses and residents as well as a positive contribution to the landscape of a growing area. Quality and value are combined features that have become a trademark of the commercial and residential real estate built by Schermerhorn within United State of America.
The Customer Service Representative's job necessitates prioritizing all activities related to supporting our customers' order processing and fulfillment. The primary responsibility is the processing of customer orders and resolving issues throughout all stages of booking, planning, and delivery.
Duties and Responsibilities
  • Interacts with proper internal departments to gather the necessary information to resolve issues
  • Answer and process incoming calls, e-mails, and correspondence in a professional and timely manner.
  • Address customer needs and requests with a positive and can-do attitude.
  • Develops knowledge of product line, price, delivery time, and similar data as required
  • Enters orders into LOS with a focus on accuracy and compliance with internal procedures and requirements.
  • Works independently in a multi-department office environment
  • Advise sales representatives & brokers of customer order fulfillment issues and recommended resolution.

Requirements
  • Strong attention to detail and excellent multi-tasking abilities
  • Prefer proficiency in Microsoft Access & EDI.
  • Very strong communication skills, with the ability to respond calmly and professionally to customers and vendors.
  • Good problem-solving abilities and uses critical thinking skills to analyze and resolve problems in an efficient and productive manner.
  • Dependable team player and works well under pressure.
  • Proficient in Microsoft Word, Excel, Outlook, 10 Key entries.

Education and Qualifications:
  • 1 to 2 years of experience in customer service, sales, or related field

Education:
  • High School graduate, Associate Degree
  • Combination of experience and education will be considered

Physical Demands and work environment:
  • Sitting at a computer
  • Use of frequent fingers
  • Clear vision

Job Description Disclaimer:
The above job description is meant to describe the general responsibilities associated with the position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested.

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