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Remote Telephone Operator Jobs in Hackensack, NJ

Pldi

Customer Care Representative

New York, NY · On-site +1

$17.50 - $23.75/hr

Pioneer Telephone is a leader in the rural telecommunications and cellular industry. The primary ... The Care Center is operated from 7:00 a.m. to 10:00 p.m., Monday through Friday and 7:00 a.m. to 9 ...

MMC Group LP

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Remote Customer Service Representative - NJ only - BYOD

Jersey City, NJ · Remote

$18 - $19/day

00% Remote - New Jersey Residents Only | $18 We're hiring Customer Service Representatives to ... Outside Open Enrollment, operating hours are generally Monday-Friday, 8:00 AM-5:00 PM ET . Work ...

MMC Group LP

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Customer Support Representative / CSR (Remote) - NJ residents only

Jersey City, NJ · Remote

$16.67 - $17.46/hr

Senior Customer Support Representative / CSR (Remote) - Virginia Medicaid & CHIP Support Work From ... Work Schedule Shifts will be assigned within the following operating hours: * Monday through Friday ...

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Remote Telephone Operator information

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$9

$19

$27

How much do remote telephone operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for remote telephone operator in Hackensack, NJ is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.25 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Hackensack, NJ?

For Remote Telephone Operator jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Hackensack, NJ look for?

The top searched job categories for Remote Telephone Operator jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Remote Telephone Operator jobs?

Cities near Hackensack, NJ with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you

Customer Service Representative

Manhattan, NY • On-site, Remote

iShare, Inc.
See more jobs at iShare, Inc.external

$18/hr

Full-time

Medical, Retirement

Posted 11 days ago

Job description

Exciting Remote Opportunity - Apply Now!
Role: Customer Service Representative
Location: Remote
Contract: Initial 6-month contract
Schedule: 24/7 operations - 8-hour rotational shifts, including day, evening, overnight, weekend, and holiday shifts
We are seeking customer service professionals with experience in financial services, banking, retirement benefits, 401(k), insurance, healthcare claims, payment processing, or call-center operations.
Key Responsibilities
  • Assist clients with retirement-plan and benefit-payment inquiries.
  • Explain lump-sum distributions, rollovers, death benefits, and loan withdrawals.
  • Support payment processing, check reconciliation, tax forms, ACH, debit-card, and bill-payment inquiries.
  • Resolve client concerns accurately while delivering exceptional customer service.
  • Follow established procedures and maintain accurate client records.

Preferred Qualifications
  • Strong customer service and professional telephone skills.
  • Experience in finance, banking, healthcare claims, insurance, retirement benefits, or 401(k) services.
  • Familiarity with financial transactions and payment systems.
  • Excellent attention to detail and ability to manage multiple inquiries.
  • Must be comfortable working flexible rotational schedules, including night and overnight shifts.

This is an excellent opportunity to build your career in benefits and financial services while working remotely. Don't miss out-apply today!
This is a remote position.
Compensation: $18.00 - $18.00 per hour
About
In the perfect storm of technology forces shaping the business world, the question is not whether companies need to adapt to stay competitive but which tech partner to trust for long-term business improvement and transformation needs.
That's why iShare was founded: to be that credible IT partner that cuts through the buzzword clutter to deliver real value by real people. And that starts with doing the basics right.
Who We Are
Based in New Jersey, iShare is a boutique IT consulting firm with strategic advisory, development, and staffing services designed for specific industry verticals. iShare was founded to fill a real market need - with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company's unique scenario and requirement, and then architect a solution accordingly.
Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders - customers, employees and partners. iShare leadership team has 20+ years average IT experience and is well-rounded in technology, operations, account and customer management. Our experience spans C-Suite positions with Fortune 100 firms as well as mid-tier firms. Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.

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