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Remote Live Chat Jobs in Hackensack, NJ (NOW HIRING)

Fabric

Customer Support Specialist

New York, NY · Remote

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Ability to work independently in a remote environment and collaborate effectively across teams.

New

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Ability to work independently in a remote environment and collaborate effectively across teams.

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

... across email, live chat, and support ticketing platforms. - Work cross-functionally with ... remote work environment. - Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and ...

Ruhl Construction

Customer Service

New York, NY · Remote

$35/hr

Respond to customer inquiries through phone, email, live chat, and other support channels. * Provide accurate information about products, services, orders, policies, and procedures. * Identify ...

New

Imagine Learning

Virtual Teacher

New York, NY · On-site +1

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... live chat, phone, email, and virtual conferencing technology. You will be grading student ...

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All JobsLive Chat JobsRemote Live Chat JobsRemote Live Chat Jobs in Hackensack, NJ

Remote Live Chat information

What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

What are the most commonly searched types of Live Chat jobs in Hackensack, NJ?

The most popular types of Live Chat jobs in Hackensack, NJ are:

What are popular job titles related to Remote Live Chat jobs in Hackensack, NJ?

For Remote Live Chat jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat jobs in Hackensack, NJ look for?

The top searched job categories for Remote Live Chat jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Remote Live Chat jobs?

Cities near Hackensack, NJ with the most Remote Live Chat job openings:

Remote Live Chat jobs near you
Infographic showing various Remote Live Chat job openings in Hackensack, NJ as of August 2026, with employment types broken down into 71% Full Time, 13% Part Time, 11% Temporary, and 5% Contract. Highlights an 100% Remote job distribution.

Live Chat Support Specialist

Center For Health Innovation

Manhattan, NY • On-site, Remote

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

About the role
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
This is a remote role, based in Pacific Time.
Responsibilities
  • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  • Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  • Maintain accurate and detailed records of client interactions and support requests.
  • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  • Assist with any, and all task to ensure customer satisfaction.
  • Contribute to the success of the team and the company.
  • Able to work collaboratively and cross-functionally with different departments.

Requirements
Knowledge and Skills:
  • You're passionate about technology and for helping others to understand and use it.
  • Excellent communication skills
  • Strong interpersonal communication skills
  • Computer savvy-we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  • Microsoft Office products, like Word and PowerPoint
  • Knowledge of legal services industry, preferred

Education and Experience:
  • 1+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
  • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  • Certifications, not applicable

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
$20.00 - $27.00 per hour
Benefits
  • 401(k) Match
  • Medical, Dental, & Vision Insurance
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • "Be Me Time" off for mental health, re-charging, volunteering
  • Matching Gift Program

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