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Remote Telephone Operator Jobs in Franklin, MA (NOW HIRING)

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Fall 2026 Training & Compliance Internship

Boston, MA · On-site +1

$43K - $52K/yr

Please note that this internship will be a remote format, meaning that all hours are conducted ... Create and maintain training library on new/updated Standard Operating Procedures (SOPs) * Gather ...

IME RESOURCES LLC

Client Coordinator (32447)

Norwood, MA · Remote

$17 - $19/hr

We're looking for a Remote Client Coordinator to join our team! The Client Coordinator is ... Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. * Must be ...

Getinge

Transplant Coordinator

Boston, MA · Remote

$92K/yr

Responsible for being reachable within 5 minutes by telephone during their 24-hour call shift ... LI-Remote About us With a firm belief that every person and community should have access to the ...

IME RESOURCES LLC

Client Coordinator (32711)

Norwood, MA · Remote

$17/hr

This 100% remote (work-from-home) position offers the opportunity to work with a collaborative team ... Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. * Must be ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

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Remote Telephone Operator information

See Franklin, MA salary details

$9

$18

$25

How much do remote telephone operator jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for remote telephone operator in Franklin, MA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $19.66 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Franklin, MA?

For Remote Telephone Operator jobs in Franklin, MA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Franklin, MA look for?

The top searched job categories for Remote Telephone Operator jobs in Franklin, MA are:

What cities near Franklin, MA are hiring for Remote Telephone Operator jobs?

Cities near Franklin, MA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Franklin, MA as of June 2026, with employment types broken down into 41% Full Time, 57% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Strategic Sourcing Business Partner - Procure to Pay - Remote

UNFI

Providence, RI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

UNFI rating

7.4

Company rating: 7.4 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

19th of 49 rated food wholesalers

Job description

Job Overview:
Plans and manages the procurement systems in the Oracle iProcurement system and the Maximo/AMMS system. This position is responsible for identification and implementation of opportunities that ensure contract/pricing compliance, vendor compliance, improve procurement operations to reduce cost. Significant focus on implementing and expanding P2P across the organization.
Job Responsibilities:
  • Develops and implements a companywide Procure to Pay (P2P) process across the organization
  • Leads electronic procurement tool upgrades, implementations, or migrations
  • Leads internal procurement ordering process with effective internal controls for IT and Goods Not for Resale
  • Oversees the facilities maintenance, asset management, reporting, payment processing, system maintenance and configuration through Maximo system
  • Establishes internal financial and operating controls for invoice approval procedures in cooperation with the accounts payable department
  • Ensures that the Company is aware of and in compliance with all internal SOX financial process requirements
  • Performs tasks necessary for completion of special accounting projects

Job Requirements:
Education/ Certifications:
  • Bachelor's degree preferred

Experience:
  • 1-3 years' experience in similar positions

Knowledge:
  • Demonstrated ability in indirect procurement process and systems, specifically Oracle
  • Familiarity of supply chain and DC operations
  • Support the strategy to capture P2P efficiencies as it is implemented/expanded
  • Understanding of Total Cost of Ownership analytics and drivers
  • Possess initiative, creative, innovative, proactive skills, and abilities.
  • Good interpersonal skills to develop and maintain effective business relationships at all levels of the company

Skills/ Abilities:
General Level of Work
  • Works with some direct supervision, able to plan workload to efficiently deliver required results
  • Able to manage projects and tasks with input from manager
  • Holds others accountable for their deliverables
  • Works closely with manager and director to gain exposure to a wide variety of projects, leadership opportunities and strategic planning

Impact of Decisions
  • Identifies and resolves issues in the P2P process
  • Responsible for supporting the strategic direction of the P2P team

Knowledge of Business
  • Understands how the department operates and how role creates value within the company, and can articulate it to all levels of the organization
  • Exhibits business acumen and understanding of the Company's operations.
  • Possess a familiarity of budgeting, planning, and forecasting for expense and capital spend
  • Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:
Remote Role:
  • This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):
  • This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

Physical Environment/Demands:
  • Some travel may be required
  • Most work is performed in a temperature-controlled office environment
  • Incumbent may sit for long periods of time at desk or computer terminal
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
  • Incumbent may use calculators, keyboards, telephone, and other office equipment as part of the normal workday
  • Stooping, bending, twisting, and reaching may be required in completion of job duties

About UNFI: We are North America's premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI
Benefits: * Competitive 401k, Flexible PTO plan, Remote, Health benefits - first of the month following 30 days of employment, mentorship program/developmental opportunities.
UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.
Compensation:
UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.
Benefits:
For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.
Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.
UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act .

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