Remote Telephone Operator Jobs in Cleburne, TX (NOW HIRING)

Who We Are:

• CAE Vision: Our vision is to be the worldwide partner of choice in defense and security, and civil aviation by revolutionizing our customers' training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.

• CAE Defense & Security Mission: CAE's Defense and Security business unit focuses on helping prepare military customers to develop and maintain the highest levels of mission readiness.

• CAE Values: Empowerment, Innovation, Excellence, Integrity and OneCAE make us who we are and we strive to make a difference in the world while helping each other succeed.

What We Have to Offer:

• Comprehensive and competitive benefits package and flexibility that promotes work-life balance

• A work environment where all employees are valued, respected and safe

• Freedom to succeed by enabling team members to deliver, take initiatives and make decisions

• Recognition, professional development, advancement and having fun!

Summary
The Remote Piloted Aircraft (RPA) Simulator Operator/Technician will be required to operate a Predator Mission Aircrew Trainer System (PMATS) training device to generate MQ-9 training simulations in support of the customer's aircrew initial training and recurring flight qualifications requirements. The Operator/Tech shall also be fully qualified to support ongoing maintenance, inspections, troubleshooting components, replacement, upkeep, and repair as required for the deployed PMATS hardware to meet system availability requirements at an assigned OCONUS field location. Position requires a SECRET Clearance or the ability to acquire and maintain one. Position is considered part-time-on-call (PTOC). Each time you are called to support the program, you will work OCONUS for 45 hours/week, for three (3) months at a time. The position is typically called upon to support the OCONUS training location two (2) times per year.
Essential Duties and Responsibilities
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ensure RPA Simulator(s) and associated systems operate in accordance with implemented quality and fidelity standards to support customer training requirements

• Provide customer service support and address customer needs in a timely manner

• Perform the tasks of a simulator console operator during customer training events

• Perform pre-flight and post flight operations

• Perform preventive maintenance tasks on the RPA Simulators and associated simulator systems

• Diagnose and correct routine maintenance issues on the RPA Simulators and associated simulator systems

• Install changes and updates to simulator system hardware and software as authorized utilizing documented procedures

• Utilize maintenance management system to record and track maintenance activities

• Perform logistics duties as required, including parts received, repair, and testing/validation

• Apply comprehensive knowledge to solve complex problems by interpreting manufacturers' manuals or similar documents

• Train other technicians as required

• Perform housekeeping functions to maintain the simulators as required

• Learn and comply with CAE quality management system.

• Perform all administrative tasks as required

• Complete all company designated training activities

• Actively pursue continued professional growth and training.

• Perform other duties as assigned

Qualifications and Education Requirements

• Surveillance & Reconnaissance (ISR), Close Air Support (CAS), and Aerial Interdiction (AI)

• Experience supporting IQT and MQT syllabus events

• Demonstrated ability to role play assets in various scenarios

• Ability to work in a stand-alone environment with telephone support as needed

• 2-year technical degree or equivalent related training

• Minimum of 3 years direct simulator experience with at least 1-year relative simulator

• Knowledge and experience working in a Windows, LINUX, UNIX based computer system environment

• Experience troubleshooting complex problems and troubleshooting RPA related systems

• Ability to read and interpret schematics and electrical diagrams

• Ability to use and interpret diagnostic data

• Ability to perform preventive maintenance, pre-flight, and post flight checks on RPA Simulators

• Knowledge of Microsoft Office tools

• This is an overseas Field Service position and may require travel to other overseas locations.

• Prospective employees must be able to work independently and interface with the customer and home office when travelling.

• Must have or be able to obtain a Secret Security Clearance.

• Fluency in English

• Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.

Preferred Skills

• CompTia certification in one or both of the following: Security+ and/or Network+

• Electronic Maintenance Experience/Training

Security Responsibilities
Must comply with all company security and data protection / usage policies and procedures. Personally responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.

• Incumbent must be eligible for DoD Personal Security Clearance.

Due to U.S. Government contract requirements, only U.S. citizens are eligible for this role.
Work Environment

• Duties performed in an office environment and manufacturing facility.

• Must be able to work overtime on and off shifts as required.

• The employee is on call 24x7 for the resolution of problems and issues.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
CAE USA Inc. is an equal opportunity employer, and all qualified applicants will be considered for employment without regard to any protected characteristic, including disability and protected veteran status, as defined under federal, state, or local laws.
Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at hrops@caemilusa.com
About CAE
At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type
On Call (Fixed Term)
Equal Opportunity Employer
CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.
Data Privacy
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CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.