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Remote Telephone Operator Jobs in Bridgewater, MA

IME RESOURCES LLC

Client Coordinator (32447)

Norwood, MA · Remote

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We're looking for a Remote Client Coordinator to join our team! The Client Coordinator is ... Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. * Must be ...

IME RESOURCES LLC

Client Coordinator (32711)

Norwood, MA · Remote

$17/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This 100% remote (work-from-home) position offers the opportunity to work with a collaborative team ... Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. * Must be ...

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Remote Telephone Operator information

See Bridgewater, MA salary details

$9

$18

$26

How much do remote telephone operator jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote telephone operator in Bridgewater, MA is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are popular job titles related to Remote Telephone Operator jobs in Bridgewater, MA?

For Remote Telephone Operator jobs in Bridgewater, MA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Bridgewater, MA look for?

The top searched job categories for Remote Telephone Operator jobs in Bridgewater, MA are:

What cities near Bridgewater, MA are hiring for Remote Telephone Operator jobs?

Cities near Bridgewater, MA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Bridgewater, MA as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $38,761 per year, or $18.6 per hour.

Fall 2026 Training & Compliance Internship

International Institute of New England

Boston, MA • Remote

$43K - $52K/yr

Internship

Posted 23 days ago

Job description

The International Institute of New England is a 501(c)(3) non-profit serving refugees and immigrants in Boston, MA, Lowell, MA, and Manchester, NH. The Institute offers internships to students, graduate students, and recent graduates with demonstrated interest or experience in supporting refugee, asylee, and immigrant populations. Each internship includes an educational component, through which interns contextualize their experience and reflect on their service.

All internships are unpaid and correspond roughly with the US School (education) semester system:

  • Fall Internships: Mid September through Mid December 2026

First consideration is given to applicants who can commit at least 16 hours per week over the course of the semester outlined above. Applicants are encouraged to apply regardless of whether their schedule fits the semester system; IINE makes exceptions on a case-by-case basis. Slots fill quickly and candidates are encouraged to apply earlier than the requested date above.

Please note that this internship will be a remote format, meaning that all hours are conducted online.

Training & Compliance Internship Overview

As a Program Training and Compliance Intern, you will work under the supervision of the Program Training and Compliance Manager to support key training, compliance, and program development initiatives. Your role will involve assisting with case file audits, developing training materials, and contributing to the creation and maintenance of internal training on new/updated Standard Operating Procedures (SOPs). This internship offers a valuable opportunity to gain hands-on experience in program compliance and staff training.


Report To: Program Training and Compliance Manager
Location: Remote

Key Responsibilities:

  • Assist with auditing client case files and case notes according to compliance standards via Apricot
  • Support with conducting mock audits to prepare files for audit standards
  • Create and maintain training library on new/updated Standard Operating Procedures (SOPs)
  • Gather resources and create trainings for staff professional development
  • Draft internal guides on Program guidelines and how to complete processes within compliance standards
  • Create and implement employee onboarding trainings for Programs staff to access via SharePoint
  • Gather staff feedback on internal trainings via Microsoft Forms or similar program
  • Assist in hosting all-staff trainings for Programs staff
  • Update SharePoint via Excel trackers on training attendance to support compliance needs
  • Participate in team and all-staff meetings as applicable

Qualifications:

  • Interest in international, refugee, asylee, and/or immigrant issues
  • Professionalism, discretion, and maturity in dealing with confidential information
  • Excellent oral and written communication skills
  • Highly organized with great attention to detail
  • Experience in creating trainings and/or presentations
  • Confident in public speaking and/or training delivery
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Learning Objectives:

  • Recognize common challenges faced by immigrant and refugee populations
  • Build training, compliance, and auditing skills transferrable to other industries
  • Learn best practices for conducting internal audits, including an understanding of compliance protocols for all Programs at IINE
  • Become confident in creating and hosting trainings for new and current staff
  • Develop strong advocacy and interpersonal skills
  • Capture important information from case notes to ensure compliance
  • Respectfully express and engage with ideas and values in a multilingual environment.

Physical Requirements

  • Ability to sit at a desk for extended periods and use a computer and telephone.
  • Occasional light lifting and handling of documents or office supplies.

Apply