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Remote Telephone Operator Jobs in Missouri (NOW HIRING)

StorageMart

Home Office - Phone Rep 1

Columbia, MO · On-site +1

$19.50/hr

On-site in Columbia, MO ( No Remote ) Pay Rate: $19.50/hour StorageMart Employee Benefits ... Handles calls as trained, following the five agreements, reading the operator notes, overcoming ...

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Remote Telephone Operator information

See Missouri salary details

$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote telephone operator in Missouri is $16.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Missouri? For Remote Telephone Operator jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Missouri look for? The top searched job categories for Remote Telephone Operator jobs in Missouri are:
What cities in Missouri are hiring for Remote Telephone Operator jobs? Cities in Missouri with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Missouri as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,845 per year, or $16.8 per hour.

Home Office - Phone Rep 1

StorageMart

Columbia, MO • On-site, Remote

$19.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

StorageMart rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

12th of 29 rated removal and storage companies

Job description

Self-storage is one of the fastest growing sectors of the retail sales industry. StorageMart is the largest independent providers of self-storage for business and domestic customers in Canada, the United States and the U.K.
We are currently hiring for both full-time and part-time positions.- Urgently Hiring
EASY.CLEAN.SERVICE
Position: Phone Rep I
Location: On-site in Columbia, MO (No Remote)
Pay Rate: $19.50/hour
StorageMart Employee Benefits Highlights
  • Benefits begin the 1st of the month after hire
  • Medical, Dental & Vision Insurance options
  • Company-paid Life Insurance and Short-Term Disability
  • 401(k) with up to 12% company match (fully vested from day one)
  • Paid Time Off including holidays, vacation, and sick time
  • HSA, FSA, and Commuter Benefits (where applicable)
  • Voluntary benefits including Life Insurance, Accident, Critical Illness, and Hospital Indemnity Insurance
  • Employee Assistance Program (EAP) for confidential support

Responsible for answering and taking phone calls, as trained, in any current and future queues that they have been trained for. Responsible for taking payments as trained, maintaining credit card, and personal security. Reports callers' customer service issues Renting-Reserving-Setting site visits-providing hot leads to our clients with all the information correct and complete as provided by the caller and by performing the following duties.
Duties and Responsibilities include the following. Other duties may be assigned. Essential functions indicated by an asterisk (*).
  1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.".
  2. Answers calls with the appropriate company name in the greeting.
  3. Complete all outbound calls as assigned.
  4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?".
  5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible.
  6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions.
  7. Repeats and/or spells caller's information back to the caller.
  8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in.
  9. Covers rental requirements, office, and access hours as well as features and benefits of renting with us.
  10. Receptive to feedback and willing to improve and learn new information.
  11. Build positive relationships with callers through active listening and effective communication.
  12. Adhere to key performance indicators related to call volume, conversion rates and customer satisfaction.
  13. Stay informed about the features, procedures, and benefits of our service to effectively communicate and address caller inquiries.
  14. Persuasive and resilient with the ability to handle objections and rejection.
  15. Performs other duties as assigned.

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