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Remote Telephone Operator Jobs in Massachusetts (NOW HIRING)

IME RESOURCES LLC

Client Coordinator (32447)

Norwood, MA · Remote

$17 - $19/hr

We're looking for a Remote Client Coordinator to join our team! The Client Coordinator is ... Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. * Must be ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Getinge

Transplant Coordinator

Boston, MA · Remote

$92K/yr

Responsible for being reachable within 5 minutes by telephone during their 24-hour call shift ... LI-Remote About us With a firm belief that every person and community should have access to the ...

Hilbgroup

Client Account Manager

Mansfield, MA · Remote

This is a remote position. Responsibilities: * Processes client's payrolls (weekly, bi-weekly, semi ... Promptly responds to client inquiries via telephone and email regarding payroll and benefits ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Massachusetts

Remote Telephone Operator information

See Massachusetts salary details

$9

$19

$27

How much do remote telephone operator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote telephone operator in Massachusetts is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Massachusetts? For Remote Telephone Operator jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Massachusetts look for? The top searched job categories for Remote Telephone Operator jobs in Massachusetts are:
What cities in Massachusetts are hiring for Remote Telephone Operator jobs? Cities in Massachusetts with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Massachusetts as of August 2026, with employment types broken down into 46% Full Time, 51% Part Time, 2% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $40,570 per year, or $19.5 per hour.

BCBA Supervisor- Remote Afterschool

Constellation Health Services

Pittsfield, MA • On-site, Remote

$70 - $75/hr

Per diem

Re-posted 4 days ago

Job description

Job Description Summary
The BCBA is responsible for development, implementation, ongoing evaluation, and overall management of behavior analytic programs for assigned home-based clients. Responsibilities also include ongoing supervision and training of behavior technicians assigned to implement one-on-one programming for assigned clients. Constellation BCBAs are highly motivated, intricately organized, passionate, and collaborative team players that exemplify the mission and values of the organization at large.
Essential Job Functions/Responsibilities
  • Develop behavior analytic programming based on formal assessment and observation for assigned clients
  • Consistently monitor and modify programming based on client performance
  • Identify formal assessment needs for assigned clients at intake and reauthorization accordingly
  • Conduct assessments based on client needs/deficits (e.g., VB-MAPP, ABAS-3, Vineland-3, SRS-2, etc.)
  • Make clinical recommendations based on assessment results that directly address the symptomology of ASD according to the DSM-V
  • Collaborate with Constellation BCBA colleagues on a regular basis to ensure departmental excellence
  • Maintain documentation, reports, and data collection for assigned clients
  • Determine equipment/materials needed for program implementation
  • Ensure availability of needed equipment/materials
  • Develop programming materials when necessary
  • Modify and refresh equipment/materials on a regular basis based on client needs/progress
  • Request clinical guidance/assistance as needed
  • Complete reports in a timely and thorough manner according to Constellation Kids policy
  • Provide direct, one-on-one behavior analytic services to clients when applicable/needed
  • Supervise behavior technicians assigned to clients on a weekly basis at minimum
  • Provide supervision quantity based on technician and client needs without exceeding payer approved amounts
  • Consult with schools and other organizations as assigned
  • Complete required documentation in a timely manner
  • Submit documentation to department leadership for review in a timely manner as needed/required
  • Conduct staff training as assigned
  • Perform other duties as assigned

Although each position has its own unique duties and responsibilities, the following applies to all employees of Constellation Health Services:
All employees will:
  • Exercise necessary cost control measures.
  • Strive to provide and maintain positive external and internal customer service and promote a culture of excellence in customer service.
  • Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
  • Must be able to be depended upon to plan and organize work effectively and ensures its completion.
  • Must be able to demonstrate reliability by arriving to work on time and taking breaks in the expected time frames.
  • Will be expected to meet all productivity requirements.
  • Must be able to demonstrate team behavior and must be willing to promote a team-oriented environment.
  • Will be expected to represent the organization professionally at all times.

Additional Requirements:
PHYSICAL REQUIREMENTS
  1. Hearing and speaking ability is required to communicate on the telephone.
  2. Vision is necessary for entering data.
  3. Reaching is required for paper management.
  4. Manual dexterity is required for operating the computer, photocopier and telephone.
  5. Mobility is required for going to photocopier, fax machine, etc.
  6. Must be able to speak and write the English language in an understandable manner.
  7. Must be able to function independently and have personal integrity.
  8. Requires flexibility of hours.

PSYCHOLOGICAL REQUIREMENTS
  1. An ability to recognize tasks to be done and perform them independently.
  2. An ability to establish a responsible and trustworthy rapport with staff by:
  3. Being punctual and providing proper notification and advance notice for absence and tardiness.
  4. Following through on tasks as assigned.
  5. Flexibility to adjust to changing work schedules.
  6. An ability to work in a fast-paced environment under time constraints.

INTELLECTUAL REQUIREMENTS
  1. An ability to learn all Constellation Health Services policies and procedures.
  2. Judgment skills in processing telephone calls
  3. Organizational skills necessary to establish priority of tasks and meet deadlines.
  4. An ability to operate all aspects of the computer, photocopier and telephone.
  5. An ability to understand and follow instructions provided by the supervisor both in written and oral formats.
  6. An ability to read, write and type.

I have read this job description and physical demands for the position as BCBA Clinical Director. I agree to perform the tasks outlined in this job description in a safe manner and in accordance with the company's established procedures. I understand that I may not release or disclose protected health or company information without proper authorization. I understand that the company reserves the right to make changes to this job description at any time at their discretion.
I also understand that my employment is at will and thereby understand that my employment may be terminated at- will either by the company or myself and such termination can be made with or without notice.
Position Qualifications
  • Masters in Applied Behavior Analysis or related field
  • BCBA certified in good standing with the Behavior Analyst Certification Board (BACB)
  • State Licensure
  • BACB Required 8-hour supervision training
  • Strong organization and communication skills are required.

Apply