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Remote Telecom Jobs in McKinney, TX (NOW HIRING)

E-3 Tech Solutions

Fiber Optic Tester

Dallas, TX · Remote

... about the telecom industry. We strive to provide meaningful employment opportunities while ... Must be comfortable with extensive travel and remote work environments (up to 4 weeks at a time ...

MCI Careers

Call CenterRepresentative

Dallas, TX · Remote

$15.25 - $19.75/hr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ...

MCI Careers

Call CenterSales Representative

Dallas, TX · Remote

$15.25 - $19.75/hr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ...

Addison Group

Enterprise Endpoint Engineer

Dallas, TX · Remote

$109K - $136K/yr

Define remote access architecture * Support hybrid and cloud workspace models * Ensure scalability ... Telecom / Collaboration * Desktop Engineering * Mobility Engineering * Field Services * Service ...

MCI Careers

Insurance Account Director

Dallas, TX · Remote

$65K - $85K/yr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ...

MCI Careers

Accountant for Niche Markets

Dallas, TX · Remote

$45K - $60K/yr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ...

MCI Careers

Home Delivery Agent

Dallas, TX · Remote

$13.10 - $17.25/hr

... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ...

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Showing results 21-40

All JobsTelecom JobsRemote Telecom JobsRemote Telecom Jobs in McKinney, TX

Remote Telecom information

What is a remote telecom?

A Remote Telecom job involves working in the telecommunications industry from a location outside of a traditional office, often from home. Professionals in remote telecom roles may work on network management, customer support, technical troubleshooting, or system installation and maintenance. These jobs leverage digital tools and cloud-based systems to enable employees to perform their duties without being physically present at a company site. Remote telecom positions are popular due to their flexibility and the growing reliance on reliable communication networks. Common roles include network engineers, support specialists, and project managers.

What are the key skills and qualifications needed to thrive as a remote telecom professional?

To thrive as a Remote Telecom professional, you need a solid understanding of telecommunications systems, networking principles, and relevant industry standards, often backed by a degree in information technology or a related field. Familiarity with network management tools, VoIP systems, cloud communications platforms, and certifications like Cisco CCNA or CompTIA Network+ is highly valued. Strong problem-solving abilities, effective communication, and self-motivation are crucial soft skills for remote work environments. These skills ensure reliable service delivery, efficient troubleshooting, and clear collaboration with clients and teams across diverse locations.

How do remote telecom professionals typically collaborate with on-site teams and clients?

Remote telecom professionals often rely on a combination of collaboration tools such as video conferencing, project management software, and cloud-based documentation to stay connected with on-site teams and clients. Establishing clear communication protocols and regular check-ins helps bridge any gaps that remote work might create. Additionally, remote telecom specialists are expected to be proactive in troubleshooting and resolving technical issues, often coordinating with field technicians or customer support to ensure minimal service disruption. Building strong virtual relationships and maintaining responsiveness are key to success in this role.

What is the difference between Remote Telecom vs Remote Network Technician?

AspectRemote TelecomRemote Network Technician
Required CertificationsFCC, Cisco, CompTIA certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentTelecommunications companies, service providersIT firms, network service providers
Industry UsageTelecom industry, broadband providersIT and networking industry
Job FocusDesign, install, maintain telecom systemsInstall, troubleshoot, repair network hardware

Remote Telecom roles focus on telecommunications systems, requiring certifications like FCC or Cisco, and are common in telecom companies. Remote Network Technicians primarily troubleshoot and repair network hardware, often holding CompTIA Network+ or Cisco CCNA. Both roles involve remote work but differ in their technical focus and industry applications.

More about Remote Telecom jobs

What are the most commonly searched types of Telecom jobs in McKinney, TX?

The most popular types of Telecom jobs in McKinney, TX are:

What are popular job titles related to Remote Telecom jobs in McKinney, TX?

For Remote Telecom jobs in McKinney, TX, the most frequently searched job titles are:

What job categories do people searching Remote Telecom jobs in McKinney, TX look for?

The top searched job categories for Remote Telecom jobs in McKinney, TX are:

What cities near McKinney, TX are hiring for Remote Telecom jobs?

Cities near McKinney, TX with the most Remote Telecom job openings:

Remote Telecom jobs near you
Infographic showing various Remote Telecom job openings in McKinney, TX as of August 2026, with employment types broken down into 78% Full Time, 16% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Experienced Call Center Client Services Manager

MCI Careers

Dallas, TX • Remote

Full-time

Re-posted 7 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.  

We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements.

The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Serve as the primary point of contact for assigned client accounts.
  • Conduct regular business reviews and performance presentations.
  • Monitor service delivery and ensure adherence to SLAs and KPIs.
  • Collaborate with operations, QA, and training teams to resolve issues.
  • Identify opportunities for account growth and service improvement.
  • Manage client onboarding, transitions, and change requests.
  • Track and report on client satisfaction and feedback.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of experience in client services or account management in a BPO.
  • Strong relationship management and communication skills.
  • Ability to analyze data and present insights to clients.
  • Experience managing multiple client accounts.
  • Bachelor’s degree in Business, Communications, or a related field.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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