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Remote Telecom Service Delivery Jobs in Phoenix, AZ

Utilities One

Permit Specialist

Phoenix, AZ · Remote

... telecom, power, water, renewable energy, and data center sectors, we deliver high-quality services ... This early-career, full-time remote position offers the opportunity to grow your expertise in ...

New

Nexora Talent

Remote- Customer Experience Service

Phoenix, AZ · Remote

$16 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... This position requires strong communication skills, organization, and a commitment to delivering ...

Nexora Talent

Remote- Customer Experience Service

Mesa, AZ · Remote

$16 - $21.50/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service ... This position requires strong communication skills, organization, and a commitment to delivering ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

... Service Delivery Technician II upon successful completion of defined training milestones. Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00/hour ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

... Service Delivery Technician II upon successful completion of defined training milestones. Full-time remote position. Must be located in Greater Phoenix, Arizona. Pay Rate: $17.00-$24.00/hour ...

RemX

Remote, Call Center Customer Service

Phoenix, AZ · On-site +1

$16/hr

Remote Healthcare Customer Support Representative Join a Leading Pharmaceutical Organization from ... Deliver outstanding customer service while supporting patient needs and inquiries * Handle incoming ...

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All JobsTelecom Service Delivery JobsRemote Telecom Service Delivery JobsRemote Telecom Service Delivery Jobs in Phoenix, AZ

Remote Telecom Service Delivery information

See Phoenix, AZ salary details

$28.8K

$93.3K

$159.4K

How much do remote telecom service delivery jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote telecom service delivery in Phoenix, AZ is $93,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $127,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telecom service delivery professional, and why are they important?

To thrive as a Remote Telecom Service Delivery professional, you need a solid understanding of telecommunications technologies, project management, and service delivery processes, often supported by a relevant degree or certifications like ITIL or PMP. Familiarity with network management tools, ticketing systems, and remote monitoring platforms is typically required. Strong communication, problem-solving abilities, and customer service orientation distinguish top performers in this role. These competencies are crucial for efficiently coordinating services, resolving technical issues, and ensuring high customer satisfaction in a remote environment.

What are the main challenges faced by professionals in remote telecom service delivery roles, and how can they be addressed?

Professionals in Remote Telecom Service Delivery often encounter challenges such as coordinating with on-site teams, troubleshooting issues without physical access to equipment, and managing client expectations across different time zones. Effective communication and strong organizational skills are essential to overcome these hurdles. Utilizing remote diagnostic tools, maintaining detailed documentation, and fostering close collaboration with field technicians can help ensure smooth service delivery and client satisfaction.

What is the difference between Remote Telecom Service Delivery vs Remote Telecom Network Technician?

AspectRemote Telecom Service DeliveryRemote Telecom Network Technician
CredentialsCertifications like CCNA, CompTIA Network+Certifications like CCNA, CompTIA Network+
Work EnvironmentCustomer sites, remote support, office-basedRemote troubleshooting, on-site visits, network labs
Employer & Industry UsageTelecom providers, service companiesTelecom providers, network maintenance firms
Common Search & ComparisonRemote Telecom Service DeliveryRemote Telecom Network Technician

Remote Telecom Service Delivery and Remote Telecom Network Technician roles share similar certifications and industry environments. However, Service Delivery focuses on managing customer relationships and deploying telecom services remotely, while Network Technicians primarily troubleshoot and maintain network hardware and infrastructure. Both roles are essential in the telecom industry but differ in daily tasks and focus areas.

What is remote telecom service delivery?

Remote Telecom Service Delivery refers to the process of managing, implementing, and supporting telecommunication services for clients without the need for onsite visits. Professionals in this role coordinate the installation, activation, troubleshooting, and maintenance of telecom products and services using digital tools and communication platforms. This approach allows companies to efficiently serve clients across different locations, reduce operational costs, and minimize downtime. It requires strong technical expertise, problem-solving skills, and the ability to work effectively with both customers and technical teams from a distance.

What are the most commonly searched types of Telecom Service Delivery jobs in Phoenix, AZ?

The most popular types of Telecom Service Delivery jobs in Phoenix, AZ are:

Remote Telecom Service Delivery jobs near you

Permit Specialist

Utilities One

Phoenix, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Description
At Utilities One, we are driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider across telecom, power, water, renewable energy, and data center sectors, we deliver high-quality services that connect and empower communities. In addition to our core operations, we offer specialized consulting services that help our clients design, optimize, and execute complex infrastructure projects with confidence and precision. We believe our greatest strength is our people — a team of dedicated professionals who bring expertise, collaboration, and integrity to everything they do. Join us and become part of a growing organization where your contributions make a meaningful impact.
We are looking for a qualified OSP Permit Specialist I to support permitting operations for broadband infrastructure projects nationwide. This early-career, full-time remote position offers the opportunity to grow your expertise in utility permitting while contributing to impactful connectivity projects.

As part of the Engineering & Permitting team, you will assist with permit preparation, regulatory compliance, and permit tracking. You will collaborate across departments and maintain communication with jurisdictional agencies to help ensure timely project delivery. 

Key Responsibilities
  • Prepare and submit permit applications, including DOT, pole attachments, ROW, and traffic control permits, in compliance with local, state, and federal regulations;
  • Research and interpret jurisdiction-specific policies and GIS data to support permit accuracy;
  • Initiate Joint Use Pole and ROW permit applications and support Pole Loading Analysis (PLA) and Make Ready Engineering (MRE) reviews;
  • Track permit statuses using Smartsheet, KMZ files, Excel, and permit management systems to monitor submissions, approvals, and expiration dates;
  • Coordinate with Engineering, Field, GIS, and Permitting teams to maintain project schedules;
  • Communicate proactively with permitting agencies to resolve issues and avoid delays;
  • Maintain clear communication channels using Teams, Outlook, and other collaboration tools.


Skills, Knowledge and Expertise
  • 3+ years’ experience in utility or telecom permitting, permit coordination, or related roles;
  • Familiarity with NESC standards, municipal codes, joint-use agreements, and pole permit procedures;
  • Experience with PLA, MRE, and ROW or DOT permit submissions;
  • Proficiency with AutoCAD or similar software;
  • Skilled in GIS applications, KMZ/Google Earth, Smartsheets, Microsoft Excel, and permit tracking tools;
  • Detail-oriented with strong organizational and communication skills.
Preferred Qualifications:
  • Experience with traffic control, railroad, or environmental permitting;
  • Exposure to telecom engineering, field surveys, or design collaboration;
  • Experience supporting federally funded projects like BEAD or RDOF;
  • Advanced knowledge of GIS and permit tracking software.

Benefits
  • Competitive weekly pay and compensation package;
  • Health Insurance plans (health, dental, vision);
  • Whole Life Insurance;
  • 401k Plan;
  • PTO/Paid Holidays;
  • Great Work Environment;
  • Career Advancement Opportunities.
  • Career growth opportunities within Engineering, QA, GIS, and Permitting leadership tracks;
  • Collaborative culture working on projects with national impact.