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Remote Technician Jobs in Springfield, VA (NOW HIRING)

Aretum

Tier II Support Technician - Senior

Arlington, VA · On-site +1

$24.75 - $34/hr

The technician will also contribute to incident, change, and knowledge management activities and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Aretum

Tier II Support Technician - Senior

Arlington, VA · Remote

$22 - $30.25/hr

The technician will also contribute to incident, change, and knowledge management activities and ... Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.

Naval Sea Systems Command

TECHNICIAN

Indian Head, MD · On-site +1

$70K - $133K/yr

You will train junior technicians and mechanics on set up and operation of equipment used to ... remote or isolated sites. You must be able to travel on military and commercial aircraft for ...

Aretum

Tier I Support Technician - Senior

Arlington, VA · Remote

The technician must communicate professionally with users at all organizational levels, including ... At least one year of experience supporting remote access tools such as Cisco AnyConnect. * At least ...

Aretum

Tier I Support Technician - Senior

Arlington, VA · On-site +1

The technician must communicate professionally with users at all organizational levels, including ... At least one year of experience supporting remote access tools such as Cisco AnyConnect. * At least ...

Amteck, LLC

BIM Technician - Electrical

Ashburn, VA · On-site +1

The BIM Technician will generate construction documentation, assist with project planning, and ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Amteck, LLC

BIM Technician - Electrical

Bristow, VA · On-site +1

The BIM Technician will generate construction documentation, assist with project planning, and ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Amteck, LLC

BIM Technician - Electrical

Manassas, VA · On-site +1

The BIM Technician will generate construction documentation, assist with project planning, and ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Amteck, LLC

BIM Technician - Electrical

Dulles, VA · On-site +1

The BIM Technician will generate construction documentation, assist with project planning, and ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Amteck, LLC

BIM Technician - Electrical

Leesburg, VA · On-site +1

The BIM Technician will generate construction documentation, assist with project planning, and ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Amteck, LLC

BIM Technician - Electrical

Chantilly, VA · On-site +1

The BIM Technician will generate construction documentation, assist with project planning, and ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

Amteck, LLC

BIM Technician - Electrical

Sterling, VA · On-site +1

The BIM Technician will generate construction documentation, assist with project planning, and ... This position is eligible to be fully remote or for work out of our Lexington, KY HQ or our ...

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All JobsTechnician JobsRemote Technician JobsRemote Technician Jobs in Springfield, VA

Remote Technician information

What are the key skills and qualifications needed to thrive as a remote technician?

To thrive as a Remote Technician, you need strong technical troubleshooting skills, a solid understanding of networking and hardware, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with remote desktop tools, ticketing systems, and diagnostic software is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for assisting users remotely. These competencies ensure efficient issue resolution, minimize downtime, and deliver a seamless support experience for clients or employees in dispersed locations.

What are some common challenges faced by remote technicians, and how can these be overcome?

Remote Technicians often face challenges such as troubleshooting issues without physical access to equipment, managing communication across different time zones, and maintaining clear documentation. These can be overcome by utilizing robust remote access tools, establishing clear communication protocols with clients and team members, and keeping detailed records of all actions taken during support sessions. Proactive problem-solving and continuous learning about new technologies also help Remote Technicians excel in their roles.

What remote technician jobs can be done remotely?

Remote technician jobs typically include roles such as IT support specialist, network technician, help desk technician, and systems administrator. These positions often require troubleshooting skills, remote access tools, and certifications like CompTIA A+ or Network+; they can be performed from home or other remote locations with internet access.

What is the difference between Remote Technician vs Help Desk Technician?

AspectRemote TechnicianHelp Desk Technician
CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Help Desk certifications, sometimes vendor-specific
Work EnvironmentRemote, on-site support for hardware/software issuesHelp desk, call centers, remote or on-site support
Industry UsageIT support, technical services, customer supportIT support, customer service, technical assistance
Common Search/ComparisonRemote TechnicianHelp Desk Technician

Remote Technicians and Help Desk Technicians both provide technical support, often requiring similar certifications and working in IT support environments. The main difference is that Remote Technicians typically handle more complex hardware and software issues remotely, while Help Desk Technicians often focus on initial troubleshooting and customer assistance, sometimes on-site. Both roles are essential in IT support and frequently searched together by job seekers.

What is a remote technician?

A Remote Technician is a professional who provides technical support and troubleshooting services to clients or employees from a remote location, rather than being physically present on-site. They use various communication tools, such as phone, email, or remote desktop software, to diagnose and resolve issues related to computers, networks, software, or other technical systems. Remote Technicians are commonly employed by IT support centers, managed service providers, or large organizations with distributed workforces. Their role is crucial for maintaining business operations, especially when immediate on-site support is not feasible.
What are the most commonly searched types of Technician jobs in Springfield, VA? The most popular types of Technician jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Remote Technician jobs? Cities near Springfield, VA with the most Remote Technician job openings:
Remote Technician jobs near you
Infographic showing various Remote Technician job openings in Springfield, VA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, 4% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Tier II Support Technician - Senior

Aretum

Arlington, VA • On-site, Remote

$24.75 - $34/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Client Suitability Eligibility
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a Tier II Support Technician - Senior to provide advanced technical support for end users across Windows, macOS, iOS, and Android environments. This role resolves complex hardware, software, account, mobility, and connectivity issues while supporting secure and reliable access to Microsoft 365 and enterprise systems. The technician will also contribute to incident, change, and knowledge management activities and provide hands-on hardware support as needed.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Provide advanced Tier II technical support for Windows, macOS, iOS, and Android devices and operating systems.
  • Diagnose and resolve complex hardware, software, account, application, and peripheral issues through onsite and remote support channels.
  • Administer Active Directory user accounts, security groups, permissions, password resets, and related access requests in accordance with established procedures.
  • Support Microsoft Windows and Microsoft 365 applications, including Microsoft 365 Apps for enterprise, SharePoint, and Exchange Online.
  • Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.
  • Support mobile devices and enterprise mobility services, including enrollment, configuration, compliance, and troubleshooting through MDM platforms such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Create, update, route, and resolve incidents, service requests, changes, and knowledge articles within an IT service management platform such as BMC Helix (Remedy).
  • Escalate unresolved or high-impact issues to Tier III teams and collaborate with infrastructure, security, application, and network support personnel through resolution.
  • Document troubleshooting steps, resolutions, known errors, and recurring issues to improve service quality and knowledge sharing.
  • Maintain accurate inventory, asset, and support records and follow applicable security, configuration, and change-control requirements.
  • Install, configure, deploy, move, and replace end-user computing equipment and peripherals.
  • Lift and transport equipment weighing up to 50 pounds when performing onsite hardware support.
  • Provide clear, professional communication to users and stakeholders regarding issue status, resolution, and next steps.

Requirements
  • Five (5) years of advanced-level technical support experience with Windows, macOS, iOS, and Android operating systems.
  • Five (5) years of experience administering Active Directory users, accounts, groups, and access.
  • Five (5) years of experience supporting Microsoft Windows and Microsoft 365 applications.
  • Five (5) years of experience using incident, change, or knowledge management systems, such as BMC Helix (Remedy).
  • Three (3) years of experience supporting users through remote access software.
  • Three (3) years of experience troubleshooting remote connectivity and VPN solutions.
  • Experience supporting Microsoft 365 Apps for enterprise, SharePoint, and Exchange Online.
  • Experience supporting mobile operating systems, including iOS and Android.
  • Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Ability to lift up to 50 pounds of equipment as needed for onsite hardware support.
  • Ability to communicate technical information clearly to users with varying levels of technical proficiency.

Preferred Qualifications
  • CompTIA certification, such as A+, Network+, or Security+.
  • Microsoft 365 certification.
  • ITIL Foundation certification.
  • Associate or bachelor's degree in information technology, computer science, or a related field.
  • Other relevant, industry-recognized IT certifications.
  • Advanced PowerShell and Power BI skills for assignments requiring Tier III-level support or reporting capabilities.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
This position requires authorization to work in the United States. Additional citizenship, residency, clearance, or suitability requirements may apply based on federal client requirements.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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