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Remote Technician Jobs in Minnesota (NOW HIRING)

Ulteig

Survey Technician

Detroit Lakes, MN · On-site +1

The Survey Technician supports the Survey Crew Chief in completing field surveys in accordance with ... Ulteig provides hybrid office/remote work options to support flexibility and worklife balance. What ...

Ulteig

Survey Technician

Saint Louis Park, MN · On-site +1

The Survey Technician supports the Survey Crew Chief in completing field surveys in accordance with ... Ulteig provides hybrid office/remote work options to support flexibility and worklife balance. What ...

Ulteig

Survey Technician

Minneapolis, MN · On-site +1

The Survey Technician supports the Survey Crew Chief in completing field surveys in accordance with ... Ulteig provides hybrid office/remote work options to support flexibility and worklife balance. What ...

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All JobsTechnician JobsRemote Technician JobsRemote Technician Jobs in Minnesota

Remote Technician information

What is a remote technician?

A Remote Technician is a professional who provides technical support and troubleshooting services to clients or employees from a remote location, rather than being physically present on-site. They use various communication tools, such as phone, email, or remote desktop software, to diagnose and resolve issues related to computers, networks, software, or other technical systems. Remote Technicians are commonly employed by IT support centers, managed service providers, or large organizations with distributed workforces. Their role is crucial for maintaining business operations, especially when immediate on-site support is not feasible.

What are the key skills and qualifications needed to thrive as a remote technician?

To thrive as a Remote Technician, you need strong technical troubleshooting skills, a solid understanding of networking and hardware, and typically a relevant certification such as CompTIA A+ or Network+. Familiarity with remote desktop tools, ticketing systems, and diagnostic software is commonly required. Excellent communication, problem-solving abilities, and patience are vital soft skills for assisting users remotely. These competencies ensure efficient issue resolution, minimize downtime, and deliver a seamless support experience for clients or employees in dispersed locations.

What are some common challenges faced by remote technicians, and how can these be overcome?

Remote Technicians often face challenges such as troubleshooting issues without physical access to equipment, managing communication across different time zones, and maintaining clear documentation. These can be overcome by utilizing robust remote access tools, establishing clear communication protocols with clients and team members, and keeping detailed records of all actions taken during support sessions. Proactive problem-solving and continuous learning about new technologies also help Remote Technicians excel in their roles.

What is the difference between Remote Technician vs Help Desk Technician?

AspectRemote TechnicianHelp Desk Technician
CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Help Desk certifications, sometimes vendor-specific
Work EnvironmentRemote, on-site support for hardware/software issuesHelp desk, call centers, remote or on-site support
Industry UsageIT support, technical services, customer supportIT support, customer service, technical assistance
Common Search/ComparisonRemote TechnicianHelp Desk Technician

Remote Technicians and Help Desk Technicians both provide technical support, often requiring similar certifications and working in IT support environments. The main difference is that Remote Technicians typically handle more complex hardware and software issues remotely, while Help Desk Technicians often focus on initial troubleshooting and customer assistance, sometimes on-site. Both roles are essential in IT support and frequently searched together by job seekers.

What remote technician jobs can be done remotely?

Remote technician jobs typically include roles such as IT support specialist, network technician, help desk technician, and systems administrator. These positions often require troubleshooting skills, remote access tools, and certifications like CompTIA A+ or Network+; they can be performed from home with a reliable internet connection and appropriate hardware.

What are the most commonly searched types of Technician jobs in Minnesota?

The most popular types of Technician jobs in Minnesota are:

What are popular job titles related to Remote Technician jobs in Minnesota?

For Remote Technician jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Technician jobs in Minnesota look for?

The top searched job categories for Remote Technician jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Technician jobs?

Cities in Minnesota with the most Remote Technician job openings:

Remote Technician jobs near you
Infographic showing various Remote Technician job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 11% Part Time, 3% Contract, and 2% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Field Service Technician

Alexandria, MN • On-site, Remote

Douglas Machine, Inc.
Industrial Machinery Manufacturing • 201 - 500 employees
Learn more about Douglas Machine, Inc.external

$31 - $43/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 25 days ago

Job description

Description
JOB SUMMARY:
The Field Service Technician has the skills and the knowledge to install, service, and repair Douglas Machine automated packaging machinery. Service work may include, but not limited to performing routine maintenance, repairs, modification, machine setup, or training of customer personnel. In addition, this position requires extensive travel to customer sites.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned:
  1. Steward our mission (to enrich lives by providing differentiated packaging automation and services) and values (unwavering integrity, servant's heart, ownership spirit and continuous innovation and improvement).
  2. Demonstrate the "6+1 ways" customer service model at all times.
  3. (Applies to Remote Technicians) Remote technician is expected to be in communication with Douglas supervisory personnel daily, Monday through Friday and when appropriate on Saturday and Sunday. To facilitate this communication the technician should be available via company furnished cell phone. This phone would be used only for work related calls. If a separate telephone line were required at the technicians home to facilitate transfer of information (FAX or internet), the technician would pay for the installation and Douglas would pay for usage charges.
  4. Must be able and willing to travel a minimum 75% of the time to perform tasks at customer sites.
  5. Troubleshoot packaging machines and resolve a high percentage of mechanical, electrical, and programming issues with some assistance.
  6. Communicate effectively with field service advisors to resolve technical issues.
  7. Maintain a positive, professional relationship with customer personnel.
  8. Document pertinent technical and customer information to facilitate an ongoing business relationship.
  9. Produce and submit very accurate and complete trip and expense reports in a timely manner.
  10. Be proactive at learning new components and design principles as they are introduced.
  11. Proactively identify product/service sales opportunities at customer sites that will enhance customer's packaging processes.
  12. Assist with the training of new technicians.
  13. Provide informal (hands on) training for customer's employees.
  14. Comply with all safety policies and procedures.
  15. Assist with related tasks and projects.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able and willing to apply required customer service skills.
- Must have the skills to produce and submit complete and accurate trip and expense reports in a timely manner.
- Must have good mechanical and electrical background in a manufacturing or production environment, preferably in the packaging manufacturing industry.
- Must have knowledgeable of automated machine controls.
- Must be able to read and follow blueprints, machine drawings, and electrical drawings.
- Must be proficient with use of a laptop computer and related software.
- Must be able to use a variety of machine and hand tools.
- Must be able and willing to travel a minimum 75% of the time.
EDUCATION AND/OR EXPERIENCE:
Must have a two year technical degree in a related field and one year of demonstrated work experience in the packaging manufacturing industry or a high school diploma and three years of demonstrated work experience in the packaging manufacturing industry or related technical field.
OTHER INFORMATION:
All full-time positions offer attractive compensation and benefits that include ESOP stock allocation, 401(k) match, a company health clinic, medical, dental, life and disability insurance, volunteer time off, along with holiday pay and paid time off.
As a global leader in the packaging automation industry, Douglas has grown and prospered the right way through supporting our employees, customers, partners, competitors and the world around us with integrity and respect. Be an employee owner. Douglas offers an exceptional environment to achieve your career goals with a positive culture that encourages input and fosters growth at all levels. We believe in teams building strong relationships and working together towards a common vision that aligns with our mission and values.

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