... remote technical support team. You'll leverage your network troubleshooting expertise and ... Excellent written and verbal communication, with strong documentation habits * Self-starter ...
... remote technical support team. You'll leverage your network troubleshooting expertise and ... Excellent written and verbal communication, with strong documentation habits * Self-starter ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
$18 - $50/hr
Remote Perks: * Potential for full-time offers after university graduation and completion of the ... Excellent technical writing skills * Passionate, driven, and proactive The hourly range for this ...
Technical Architect
Stamford, CT · On-site +1
$150K/yr
Candidates are required to possess strong solutions sales skills and advanced written and verbal ... Knowledge of Device Endpoint Management and Remote access, Azure, Citrix or other remote virtual ...
Technical Architect
Stamford, CT · On-site +1
$150K/yr
Candidates are required to possess strong solutions sales skills and advanced written and verbal ... Knowledge of Device Endpoint Management and Remote access, Azure, Citrix or other remote virtual ...
Technical Cost Analyst (REMOTE)
Stratford, CT · On-site +1
... 5. Write documentation that explains your models, consistently document process, and create ... Technical Evaluations, Should Costs, Cost Modelling. WHO YOU ARE The ideal candidate for this ...
Technical Cost Analyst (REMOTE)
Stratford, CT · On-site +1
... 5. Write documentation that explains your models, consistently document process, and create ... Technical Evaluations, Should Costs, Cost Modelling. WHO YOU ARE The ideal candidate for this ...
Technical Cost Analyst (REMOTE)
Stratford, CT · On-site +1
Technical Cost integrates and synthesizes data from diverse sources to drive extraordinary business ... ] 5. Write documentation that explains your models, consistently document process, and create ...
Technical Cost Analyst (REMOTE)
Stratford, CT · On-site +1
Technical Cost integrates and synthesizes data from diverse sources to drive extraordinary business ... ] 5. Write documentation that explains your models, consistently document process, and create ...
This person could work remote or hybrid from anywhere in the New England area (Maine, New Hampshire ... Strong project management, technical writing, and communication skills * Ability to travel ...
This person could work remote or hybrid from anywhere in the New England area (Maine, New Hampshire ... Strong project management, technical writing, and communication skills * Ability to travel ...
Remote Monitoring Specialist
Stamford, CT · Remote
$3.50/hr
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
Stamford, CT · Remote
$3.50/hr
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
Hartford, CT · Remote
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
Hartford, CT · Remote
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
New Haven, CT · Remote
$3.50/hr
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
New Haven, CT · Remote
$3.50/hr
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
Hartford, CT · Remote
$3.50/hr
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
Hartford, CT · Remote
$3.50/hr
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
Stamford, CT · Remote
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Monitoring Specialist
Stamford, CT · Remote
Excellent customer service skills and technical documentation of work performed are required when ... Ability to write simple correspondence. * Ability to effectively present information in one-on-one ...
Remote Technical Writing information
See Connecticut salary details
$13.03 - $17.57
2% of jobs
$17.57 - $22.10
7% of jobs
$22.10 - $26.63
12% of jobs
$27.69 is the 25th percentile. Wages below this are outliers.
$26.63 - $31.16
16% of jobs
The median wage is $34.56 / hr.
$31.16 - $35.69
17% of jobs
$35.69 - $40.23
14% of jobs
$43.17 is the 75th percentile. Wages above this are outliers.
$40.23 - $44.76
11% of jobs
$44.76 - $49.29
10% of jobs
$49.29 - $53.82
5% of jobs
$53.82 - $58.35
3% of jobs
$58.35 - $62.89
3% of jobs
$13
$37
$62
How much do remote technical writing jobs pay per hour?
What is the difference between Remote Technical Writing vs Remote Content Writing?
| Aspect | Remote Technical Writing | Remote Content Writing |
|---|---|---|
| Required Skills | Technical knowledge, clarity, documentation skills | Creativity, SEO, audience engagement |
| Work Environment | Tech companies, software firms, engineering teams | Marketing agencies, media outlets, blogs |
| Common Certifications | Technical writing certifications, IT background | Content marketing, SEO certifications |
Remote Technical Writing focuses on creating detailed technical documentation for products and services, often requiring technical expertise. Remote Content Writing involves producing engaging content for marketing, blogs, and websites, emphasizing creativity and SEO. While both roles involve writing skills, they serve different purposes and industries, making them distinct career paths within the remote writing field.
What are the key skills and qualifications needed to thrive as a Remote Technical Writer, and why are they important?
What is remote technical writing?
How do remote technical writers typically collaborate with subject matter experts and development teams?
- Remote International Geotechnical Engineering
- Remote Manufacturing Technical Writer
- Remote Spanish Chat
- Remote Weekend
- Remote Technical Writer Pharmaceutical Industry
- Remote International Food Manufacturing
- Contract Remote Iep Writing
- Remote Dental Product Development
- Remote Hospitality Software Sales
- Remote Defense

Technical Support Specialist II (Remote US) - 2nd shift 10AM - 7:00 PM Mon-Fri
Norwalk, CT • Remote
Full-time
Medical, PTO
Posted 16 days ago
Job description
- Provide Level 2 technical support in a fast-paced contact center environment, handling inbound customer and partner contacts via voice and digital channels
- Monitor network and system health using alerting and event-management platforms (e.g., SolarWinds, LogicMonitor, Auvik, Zabbix, etc.), respond to alarms, perform initial triage, and drive incidents to resolution or escalation
- Perform remote diagnostics, troubleshooting, and reconfiguration for cellular and wireline gateways/routers using proprietary and standard troubleshooting tools
- Troubleshoot network issues across OSI layers 1–6, including the use of Linux command-line tooling for network diagnosis (required)
- Analyze Linux logs (e.g., kernel and messages, etc.) and perform packet capture troubleshooting using tools such as tcpdump and Wireshark; document findings and recommended actions (required)
- Coordinate troubleshooting efforts with field services technicians, customers, channel partners, and internal contacts; escalate issues to senior support/leadership when appropriate
- Support vendor/customer installations of managed equipment and services
- Maintain thorough, accurate documentation of customer interactions and technical work in ticketing and related systems
- Meet performance expectations and key performance indicators (KPIs) in partnership with leadership
- Use company-supplied equipment (Windows laptop, headset, and peripherals) to perform daily work
- Professional, customer-first approach with strong and recognized customer service and interpersonal skills
- Willing and able to leverage AI-assisted tools (e.g., for knowledge lookup, documentation, and troubleshooting support) while following company guidelines and maintaining data/privacy standards
- Excellent written and verbal communication, with strong documentation habits
- Self-starter mentality with strong ownership, follow-through, and the ability to prioritize in a shifting environment
- Detail-oriented, efficient, and capable of logical/critical thinking to isolate root cause and drive resolution
- 2+ years of technical support and/or call center experience in Tier I/Tier II roles (1+ year is a plus)
- Experience providing Level 2 (or higher) support to channel partners and resellers (preferred/strong plus)
- Required technical support experience/knowledge:
- Troubleshooting aligned to the OSI model (Physical through Presentation layers)
- IPv4 and subnetting
- Strong proficiency in a Linux command-line environment for network troubleshooting
- Log review (Linux and Cisco IOS environments), and packet capture experience using tcpdump (or equivalent)
- Linux firewalling, including the ability to view and interpret rulesets in iptables/nftables to validate allowed/blocked traffic and assist in root-cause analysis
- NAT troubleshooting, including interpreting port forwarding behavior, and isolating common issues such as asymmetric routing
- Reliable broadband internet connection
- Flexible shift availability—may include weekends, non-standard days/hours (1st, 2nd, or 3rd shift), and holidays
- Cellular troubleshooting experience
- Wi-Fi troubleshooting and diagnosis
- Cisco IOS network troubleshooting and familiarity with routing protocols such as BGP and OSPF
- Ability to diagnose common Phase 1 and Phase 2 IKE/IPsec issues
- Experience with Digi router hardware, Digi Remote Manager and/or the Digi DAL platform
The anticipated base pay range for this position is $26.03/hr – $26.92/hr. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.
At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.
About Digi International
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
501 - 1,000 Employees
Headquarters location
Hopkins, MN, US
Year founded
1985