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Remote Technical Support Jobs in Hawaii (NOW HIRING)

Intuit

Post Sales Solutions Engineer

Honolulu, HI · Remote

$125K - $170K/yr

Squad Technical Leadership : Serve as the first point of technical escalation for Implementation ... to better support the team. * Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness ...

Stantec

Facility Assessor/Inspector (Remote)

Honolulu, HI · On-site +1

$77K - $112K/yr

We draw from more than 20 technical specialties around the globe and are committed to fostering an ... the communities they support. Join a team that has the environment down to a science. Your ...

Stantec

Facility Assessor/Inspector (Remote)

Honolulu, HI · On-site +1

$77K - $112K/yr

We draw from more than 20 technical specialties around the globe and are committed to fostering an ... the communities they support. Join a team that has the environment down to a science. Your ...

Eldorado CA

Service Technician III (Maui, HI)

Kahului, HI · On-site +1

$37 - $40/hr

In addition to hands-on technical work, the Technician III leads service projects, provides remote ... Support production quality control and engineering product improvement initiatives. * Participate ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Hawaii

Remote Technical Support information

See Hawaii salary details

$14

$27

$46

How much do remote technical support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote technical support in Hawaii is $27.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $29.47 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are popular job titles related to Remote Technical Support jobs in Hawaii? For Remote Technical Support jobs in Hawaii, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Hawaii look for? The top searched job categories for Remote Technical Support jobs in Hawaii are:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Hawaii as of August 2026, with employment types broken down into 76% Full Time, 14% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $56,290 per year, or $27.1 per hour.

Post Sales Solutions Engineer

Intuit

Honolulu, HI • Remote

$125K - $170K/yr

Full-time

Re-posted 8 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

87th of 242 rated software companies

Job description

As a Lead Implementation Consultant, you are the 'Player-Coach' responsible for the technical success and operational velocity of your implementation squad. While you continue to manage a curated portfolio of Intuit Enterprise Suite (IES) deployments, your primary impact is scaled through the mentorship, technical escalation, and quality assurance you provide to fellow Implementation Consultants.

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery Leadership (M1) for those who enjoy coaching, or toward Senior IC/Architecture for those who prefer solving the most complex technical puzzles.


Responsibilities

  • Squad Technical Leadership: Serve as the first point of technical escalation for Implementation Consultants (ICs) facing configuration or data migration roadblocks.
  • Reduced Portfolio Execution: Directly manage a 50% load of standard to mid-complexity IES implementations, maintaining a 'front-line' perspective to better support the team.
  • Quality Assurance (QA) & Readiness: Conduct 'Go-Live Readiness' reviews for squad members to ensure all deployments meet IES standards for Time-to-Value (TTV) and Feature Adoption.
  • Technical Onboarding & Mentorship: Lead the technical 'flight school' for new hires, providing shadowing opportunities and hands-on training on multi-entity setup and advanced reporting.



Qualifications

  • Experience: 6+ years in software implementation or technical consulting, with at least 2 years of proven success within the IES or a similar ERP/accounting environment.
  • Accounting Mastery: Deep understanding of multi-entity accounting principles, consolidated reporting, and intercompany transfers.
  • Leadership Aptitude: Previous experience mentoring peers, leading project workstreams, or acting as a 'Lead' in a high-growth environment.
  • Product Expertise: Advanced certification in QuickBooks Online or IES, with a tenacious drive to find workarounds for complex customer challenges.
  • Communication: Ability to translate complex technical blockers into actionable steps for the team and concise updates for the M2 Senior Manager

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Sacramento $125,500 - $170,000
California Remote (Bay Area) $133,000- $180,000
Colorado Remote $112,500- $152,500
Hawaii Remote $118,000- $160,000
Illinois Remote $112,500- $152,500
Maryland Remote $112,500- $152,500
Massachusetts Remote $118,000- $160,000
New Jersey Remote $118,000- $160,000
New York Remote $138,500- $187,500
Ohio Remote $102,500- $138,500
Vermont Remote $112,500- $152,500
Washington Remote $118,000- $160,000
Washington, DC Remote $112,500- $152,500Employment Type: Full-Time

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