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Remote Technical Support Manager Jobs in Pittsburgh, PA

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Staff Technical Program Manager

Pittsburgh, PA · On-site +1

$144K - $191K/yr

Experience & Domain Knowledge: 7+ years of experience in technical program management or a similar ... support collaboration, or this role can be fully remote The salary range for this role is an ...

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Remote Technical Support Manager information

See Pittsburgh, PA salary details

$28.6K

$83.4K

$143.2K

How much do remote technical support manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote technical support manager in Pittsburgh, PA is $83,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $101,000.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What job categories do people searching Remote Technical Support Manager jobs in Pittsburgh, PA look for?

The top searched job categories for Remote Technical Support Manager jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Remote Technical Support Manager jobs?

Cities near Pittsburgh, PA with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 57% Full Time, 29% Part Time, and 14% Contract. Highlights an 14% In-person, and 86% Remote job distribution, with an average salary of $83,406 per year, or $40.1 per hour.

Senior Technical Support Engineer - 17635

Synopsys

Canonsburg, PA • On-site, Remote

$76K/yr

Full-time

Re-posted 2 days ago

Job description

General Information
Job Title
Senior Technical Support Engineer
Job ID
17635
City
Canonsburg
State/Province
Pennsylvania
Date Posted
25-May-2026
Job Category
Engineering
Job Subcategory
Technical Support Engineering
Hire Type
Employee
Remote Eligible
Yes
Base Salary Range: $76000 - $114000
Descriptions & Requirements
Job Description and Requirements
We Are
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow.
You Are
An experienced thermal-fluid engineer with a strong background in heat transfer engineering simulations. You are passionate about solving complex problems and enabling customer success through technical excellence. You can connect the right methods and assumptions to the questions our fluids team needs to answer. You enjoy collaborating closely with customers to understand their workflows, then translating requirements into clear simulation approaches and recommendations.
Learning new tools and methods energizes you. You stay current because the field moves and because you like being the person who knows how to apply the latest capabilities to real problems. At Synopsys, you will work with customers solving hard thermal and fluids challenges across aerospace, automotive, and industrial sectors, and what you help them figure out will directly shape how their products perform.
What You'll Need
  • BS in Mechanical Engineering, Aerospace Engineering, or related Engineering Physics field with 5+ years of experience in engineering software environments, or MS with 2+ years, or PhD
  • Expert-level knowledge of Fluid Dynamics, Heat Transfer and Thermodynamics.
  • Understanding of system level thermal analysis will be an added advantage
  • Experience of using Thermal Desktop, RadCAD, FloCAD or other tools like NX-Thermal, Maya HTT TMG, ESATAN, SINDA, TSS, Flowmaster, GT-Suite, Amesim, Thermica, or Easy5 will be an added advantage
  • Problem-solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Excellent written and verbal communication skills with demonstrated ability to interact effectively
  • Strong organizational and time management skills with the ability to prioritize multiple projects and maintain a sense of urgency

Who You Are
  • Engaging personality, engineering curiosity and willingness for continuous learning
  • You enjoy learning new simulation methods and tools, and you are the kind of person who experiments with a new feature before the documentation is even finished
  • Strong organizational and time management skills, possesses a sense of urgency
  • Ability to work independently, as well as with others in a diverse team environment
  • Projects a professional image and demonstrates business acumen, driven to succeed

The Team You'll Be Part Of
  • You will join the Ansys Customer Excellence Global Technical Support team, a diverse group of talented engineers and Subject Matter Experts dedicated to empowering customers and advancing simulation-driven innovation. The team emphasizes a collaborative culture, sharing expertise, continuous learning and delivering exceptional service across a wide range of industries. Together, you will solve complex challenges, drive product advancement, and make a measurable impact on the industry.

Rewards and Benefits
Your recruiter will provide more details about the salary range and benefits during the hiring process.
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.
Synopsys logo

About Synopsys

Sourced by ZipRecruiter

Synopsys, Inc. (Nasdaq:SNPS) is the Silicon to Software partner for creative companies developing the electronic products and software applications we rely on every single day. As the world's 15th largest software company, Synopsys has a long history of being a global leader in electronic design automation (EDA) and semiconductor IP and is also growing its leadership in software quality and security solutions. Whether you're a system-on-chip (SoC) designer building advanced semiconductors, or a software developer writing applications that require the highest quality and security, Synopsys has the solutions needed to deliver exceptional, secure products for the era of connected everything. The company is headquartered in Mountain View, California, and has approximately 113 offices located throughout North America, South America, Europe, Japan, Asia and India. Since 1986, Synopsys has been at the heart of accelerating electronics innovation with engineers around the world having used Synopsys technology to successfully design and create billions of chips and systems that are found in the electronics that people rely on every single day.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Mountain View, CA, US

Year founded

1986

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